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December 2024 by L A R I S A
Such a convenient little spot to drop off any
prepaid packages or a stop for any other needs ! Friendly and fast service!
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November 2024 by A Forster
The posted hours on the front door, mean nothing... earlier this year they raised my yearly mailbox rate from $124 to over $160! Now, they have decided to close on Saturdays or "whenever the weather turns", which means they decided to close here on a Monday, without notice, meaning they have been closed three days straight, meaning, if you are expecting a package on a Saturday or now a Monday, forget about it, they might open on Tuesday, who knows!? Worse yet, since raising their rates by nearly 30%, they cut services. Instead of offering a free key to access the mailbox center when closed (which who knows when they are going to close without notice), they would rather inconvenience their customer's, ridiculous!, They demand an additional $10 for a key deposit.
The staff there are very nice though, but the owners are seldom there to address our concerns. Poorly managed, at best!
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October 2024 by Phillip Hopson
Been going here for years, I appreciate the quality service and products at this store.. great packaging and swift mailing. Thank you very much.
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August 2024 by Peter Bakker
Price gouged at this independent DHL site. Express pouch (0.68 lbs) cost $145 from Everett WA to Baja California, taking 6 days (no Saturday or Sunday pick-up). Later learned from DHL corporate estimate is $66. Do not use Mailboxes 'n More for international delivery. They cost way More! Find a company DHL store. I gave them the opportunity to refund - they declined. I'll never go to this store again.
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June 2024 by David Cate
THEY DO NOT TAKE QR CODES! Save yourself the effort and go to UPS.
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January 2024 by Dalillah Bernal
Good experience, friendly and helpful.
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January 2024 by Marsella Mar LaFleur
Always great service and very helpful.
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December 2023 by Brad Glauser
Use this shop for the past 11 years, while living here in the Silverlake area! They are always helpful, responsive, and grateful for the business.
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December 2023 by erin n.
Great hours, the location is very convenient. I love that I can just drop off my prepaid package. I work longer hours so closing at 6:00 makes it nice when I need to drop packages off or mail packages out! Everyone is always super friendly and helpful!
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January 2023 by Lesley Rackowski
I brought an item to be mailed in December, and it was completely botched up by the clerk. I wrote to the owners and never got a reply back. I had brought a roll of sailcloth to be mailed. Since this is a place that is supposed to wrap things to mail, I told him I’d like it wrapped in brown paper. I told him twice I’d like it wrapped in brown paper. He took my phone number and said, “If there’s a problem, I will call you. That’s why I’m taking your phone number. “ When I walked out of there, I thought it was going to be wrapped in brown paper and sent. He did not wrap it. All he did was put a label on a roll of pure white sail cloth and sent it through UPS. So, when my son received it, it was completely ruined, filthy dirty. No surprise there. When I went to talk to the clerk, he tried to put a claim into UPS. I told him it was not UPS’s fault, it was his fault, but he still put a claim in, and it was denied by UPS, which it should’ve been, because it was not their fault. They said it hadn’t been wrapped good enough. Well, I knew that. So the $151 worth of sail cloth was completely ruined and unusable for a film project my son needed it for. Again, I wrote to the owners, but I’ve never heard back from them. I used to own a business, and I would answer every customer back, whether it was the answer they wanted to hear or not. I will never go here again. Luckily, there’s a mailing service down in Millcreek I will use, and they open at 9 AM, which is better for me.
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January 2023 by Madison Yoshida
Mailboxes n more is the best! Great and kind staff, so much better than many other locations I've been to. Will always go here for all my shipping needs. Thanks!
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January 2023 by Alexis C.
If I had my way I would give no star but I have no choice but to give 1 star. Bad service!!! I understand when you have so many mails / packages I come almost everyday to get my package and only received 1 big box and there was supposed to be 2. But never received the second. I had ordered 48 Christmas cards that was supposed to be mailed out. I yelled at the wrong person who I ordered it from, and she said" a guy name Ethan had signed and received it on the Dec 20th. So I apologize to the customer service rep. Upon my arrival at the post office he said I don't have any other package, I tried to keep it cool, it is now Dec 23. then came Monday post office is closed. Christmas has passed. I went and spoke to Ethan he finally gave my package on Tuesday Dec 27 I'm so piss off. So now I'm stuck with 48 wasted Christmas card dated 2022 that never had the chance to be sent out. Ordered through Shutterfly. I have been using this mail box for 20 plus yrs and went through 2 ownership. It is now time for a change to stop my service with these people and go somewhere else. I think they should at least pay for my 48 useless Christmas cards. It was Ethan who did not hand my cards on time! It was sitting on the shelf since Dec 20th. All this time!! BS!!!!
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November 2022 by Christina F.
I have been coming to Mail Boxes N More for years because it's close and convenient. They have really cleaned the place up, and it looks nice, but the customer service needs improvement. I went in and met the owner and her husband, so I could pay a bill, and she was very rude and condescending. I must say this is not the first time I have been treated this way? I will be finding another place to do business at, as this is no way to treat people who are paying for you to be open. They also charge more for shipping than most places, including printing items.
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September 2022 by Gabriel I (Night Flerovium)
Just about everything in the store seems good to me, they were very quick and knew exactly which questions to ask, and they were very polite.However, the pricing is rather obnoxious. Be ready to pay twice what you intend to ship if it's your first time there. $45 for a 3lb box from Washington to Texas.
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March 2021 by Wendy B.
Great location and hours, every time I've been in here the employees have been helpful and friendly! They are efficient and knowledgeable too- very appreciated!
