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December 2023 by Lana B.
I didn't end up buying a car from this dealership, but the salesman I corresponded with basically went against all car salesman stereotypes you experience and hear about. Frank was extremely honest, knowledgable, and accommodating. The only reason I didn't end up buying a car from this dealership was because it was far from home and work, and after a pretty horrifying accident, I wasn't up to driving to Everett (even though Frank offered to come and pick me up) and I needed a car sooner than later.
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December 2023 by Kodi B.
Went in to look at the CX9 and CX90, but wasn't approached, or even welcomed in when I walked into the building. Everyone was on their phone and no one was at the, I'm guessing, the customer service desk. I walked around outside with my baby and still no help. I went to the Lynwood location and I was greeted and helped when I got out of my car. I'll be getting my new Mazda at that location and not the Everett one.
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November 2023 by Yuanyuan Wu (Alice)
I bought a Mazda CX-5 2.5s preferred (leather seat) here. From the initial contact with Cindy via email and SMS to the communication with the manager Ali in the store, and finally getting off Offer and picking up the car, I was very happy all the way! Cindy does not play any psychological tactics, but sincerely sends me the lowest price she can give together with Vin number, and she always responds positively to my questions. The price she gives is the lowest price I have seen in the information shared by all car owners online! The manager, Ali, is gentle, friendly, humorous, very patient and knowledgeable. He is very kind and helps me a lot (I am still learning English and do not have enough confidence in communication, but Ali is very patient with me). As I was afraid to drive alone on the highway, the manager Ali asked two of his colleagues to escort me and the car home. I was really touched by the two gentlemen who took good care of me and encouraged me along the way. This is my first time to buy a car in the United States. Ali and Cindy helped me take care of everything and saved me a lot of money. When I finally paid the bill, I found that all the details were very clear, clear at a glance, and very honest. This is the happiest and most satisfying consumption experience I have ever had. This car company is highly recommended! Highly recommended Ali and Cindy! They will not let you waste money, they will try their best to make consumers satisfied, I feel respected and valued by them and treated sincerely and kindly, I am really happy??
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November 2023 by Angela Kinderis
I bought my Mazda at a dealership just a bit south of Mazda of Everett. If I had a do-over I would have made my purchase at the Everett dealership. In my mind, it isn't so much buying the car as maintaining it afterward. At Mazda of Everett they tell you that they treat you like family. I'm here to tell you that was my experience. Some previous warranty work needed attention and instead of sending me back to the dealership of purchase that handled the same previous warranty work, Mazda of Everett took care of me and my lovely Mazda CX-5 and gave me a free loaner. I'm grateful for all your efforts on my behalf. Thank you again!
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November 2023 by haley skaugstad
My husband’s car unexpectedly went out yesterday morning, and instead of it being the most stressful day we went to Mazda of Everett and met Joe. The people here are absolutely wonderful and we’re able to get my husband into a 2023 cx-30 and they made our experience effortless while doing everything they could to get us what we needed. I could not recommend this place enough! Wonderful owners, great salespeople and all around a great place to buy a car!
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November 2023 by Paula F.
WOW, WHAT EXCELLENT ABOVE & BEYOND CUSTOMER SERVICE! Our situation needed a lot of attention and care. My 80 year old mom needed a reliable & reasonable vehicle, we had a lot of boxes that needed to be checked and I had already spent many days & hours calling, stopping by and researching other dealerships/sites. A friend of a friend recommended for us to call Mazda of Everett. When I called, I was able to talk with the owner, Jerry McCann. On the phone he was very attentive, positive and made sure I knew that he takes referrals seriously and that he would take great care of us. We scheduled a day to bring my mom in to look at cars, they needed to be no longer then 167 inches, safe, priced within her budget and plenty of visibility...not an easy task to complete. When we arrived, Jerry had three possible cars that Luis Soriano assisted us with. Unfortunately none worked for my mom, so she started reminiscing about her cute yellow beetle that was in an accident and how much she loved the car. Jerry left for a few minutes, then returned and asked if we believe in miracles. He remembered a past client that happened to have a yellow beetle that was perfect for my mom. Within 15 minutes, the yellow beetle appeared on the lot and she knew this was the car she wanted. Jerry and the team made the purchasing process easy, took the car in, had it completely serviced, repaired a few items and made sure it was clean, safe and in great condition. We were able to purchase the car meeting all my moms criteria and trust me...This was a true miracle! Thank you TEAM MAZDA OF EVERETT & I WOULD HIGHLY RECOMMEND PURCHASING FROM THEM!
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October 2023 by River Breann
I've waited almost a year to leave a review on my new car and experience. I am very happy I bought my car from Everett Mazda. They have taken care of me every step of the way and Been so wonderful. If you are shopping around for a new car I highly recommend buying it from here as they will take very good care of you.
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October 2023 by Becky McGrath
Go here now- buy the vehicle- you will love it!This is hands down the place we will buy our vehicles from, forever.Two years ago we came in on a whim because I was looking to upgrade from my Hyundai Tuscan. We were immediately helped by Jay, and the buying process for my little Miata was beyond seamless. IT GOT BETTER FROM THERE! Every single time I go to Mazda, I am treated so positively- my husband appreciates it so much he said he was going to get his next vehicle from Mazda of Everett just because of what my experience has been! The service is so worth it. I’m treated like a friend, it is a genuine vibe and the people here are amazing. This place has my loyalty and I would recommend this location to ANYONE! It is such a gem, it made my day getting my car back from the shop, getting a bundle of their Thursday flowers, getting myself a new yellow fob cover- just awesome. Thank you Mazda of Everett for all your hard work! When I got my car back the interior looked awesome and THE NEW GLASS COAT IS NEXT LEVEL!!! If someone is still reading — please get the glass Simoniz, spoil yourself- you car will thank you for it later! It takes your car to the NEXT LEVEL- it helps against scratches from rocks etc. and in Seattle with the amount of rain, the water just wicks off! We can’t wait to get our next vehicle from you! Thank you- thank you- thank you!!!
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September 2023 by Bing Wu
Recently, I had the pleasure of working with Jay at the Mazda of Everett and this is my first time buying a new car. From the moment I started chatting with Jay, Jay was nothing but professional, courteous, and patience. His knowledge about the vehicles was impressive, and he took the time to understand my needs and preferences. Most importantly, he thinks from a my perspective and genuinely gave me suggestions and advice. He made the entire process smooth and stress-free, answering all my questions with patience and clarity. His dedication to customer satisfaction is truly commendable. I left the dealership feeling confident about my purchase, all thanks to Jay’s exceptional service. I highly recommend Jay at the Mazda of Everett for anyone looking for a seamless car buying experience.
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September 2023 by Laura Thompson
Went in for regular service again and talked to my main guy Jay Tsay Khokon! Told him I loved the CX-5 but was looking for a little more features and a moon roof. He hooked me up with a amazing CX-30 that has all the premium upgraded features I love and the moon roof! Totally in love ??While waiting for my financing to be set up I mentioned that my husband was ready to trade in his truck and we looked at some vehicles and found the awesome GMC Denali for him! He is super pumped about his new truck! We always feel like we're family and taken care of at Mazda of Everett! This is our 5 vehicle we have purchased from them. I highly recommend them! ??
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September 2023 by Anthony Thompson
Just purchased our 3 and 4th vehicle from our family over at Mazda of Everett. Jay and the sales team there treat us like family. I love the lifetime oil changes and washes. I have found 1 or 2 issues but I brought them to them (politely) and they always make sure it has the least impact on me, even if it ain't on them. Thanks Jerry and Jay!! You guys make the car buying experience amazing!!
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September 2023 by Olivia Hassebrock
I drove an hour and a half from Covington to Everett to come to this specific dealership because of their customer service. I had been test driving and looking at other dealerships and no one had the follow through or service that Jay did at Mazda of Everett. I worked with Jay, Bebs, and Adam. Right away, they honored the deal we had discussed over the phone. Jay was eager to find an option that worked for me, and worked with me on my limitations and requirements. The process was smooth, they were not pressuring or scheming. Overall a great experience. Highly recommend coming here.
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August 2023 by N S.
Excellent Experience!We recently had our 2016 Mazda CX-5 fixed at Mazda of Everett.We reserved a loaner car while our car was worked on.The whole process was fabulous. I'm not one for giving 5 star reviews but Mazda of Everett deserves it.Dyan was great. She kept me informed via text and email every step of the way,I even got a video texted to me to show me what was good and what needed fixing. It was clearly described by the mechanic. Really impressed.Then I got an email where I could interact by approving and not the work to be done. The cost was revealed to me and it was great to have that control.The loaner car was brand new and really nice.
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August 2023 by Janessa W.
I absolutely love when you are taken care of well! This place definitely DEFINITELY delivered. I came in for an open recall, and it was very easy to make an appointment to get this taken care of. I have never been to this location before, but I was treated like family! Very kind, courteous, and professional people are here to help and make sure you are taken care. It was an effortless process from start to finish! Absolutely will be coming here again! #Mazda4Life
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August 2023 by Sheila Schneider
Something I don’t understand why is there only 4.5 stars for Everett Mazda? This company should have 20 stars. The owner of the company is by far so generous and he goes above and beyond for his customers. I’ve been looking for a car for four days I’ve had nothing but horrifying experiences with people who just want to over charge for cars this team of people surpasses some of the best customer service I’ve ever seen. I’ve been a real estate agent here in Washington 28 years and I am above and beyond so ecstatic and so happy with my Mazda 2023 CX five they gave me a great deal and treated me with white glove experience. You’ll be a fool not to go here by your Mazdas here at Everett Mazda, and you will not be disappointed. All of the gentlemen and women that work here are friendly and they’re like a big family. they treat every customer like family. I was above and beyond impressed and treated with kid gloves. I will refer everybody. I know to this dealership. Thanks guys you’re amazing.
