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March 2024 by Suzann Milton
Fantastic place to shop. I have had several mat/framing jobs completed here and have always been satisfied. When I am unsure of the outcome they will assist making you feel that you have a personal artist.
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January 2024 by Josh Bell
I love a good Michaels and this is one of them. Big, bright, clean and friendly.
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March 2023 by Jessica C.
I went here to get my fiancés signed jersey mounted in a shadow box. Talked to a worker, she rang me up for a shadow box they had in stock and for the labor associated with mounting the jersey for me. $154 total with labor and shadow box. Left jersey and shadow box there and she said it'll be ready by 3/1. Called 3/1, whoever I talked to said it's not ready yet and to call tmrw when the manager is in and she will give me an eta. No big deal. Called this morning and talked to someone who said the manager isn't available but I could call tomorrow and it would be done. Cool. Got a call from the manager a couple hours ago who told me verbatim "I don't know why they let you do this. We don't offer this service. That employee has been talked to. You can come back in for a refund and the jersey." In hindsight this is not a huge deal. It's just a jersey. But I find it extremely frustrating that I waited two weeks just for someone to call me to tell me they don't even offer the service. Why was this not caught before? I understand people make mistakes, but how was this not caught in the last two weeks I've been waiting?! I asked the manager that and she said "unfortunately the way our system works is whoever takes the order is the person who works on it and no one else looks at it". Okay then you need a new goddamn system because this is unacceptable. Also they couldn't refund me over the phone so I had to drive there just to get my refund and the jersey. I would've had to go there to grab the jersey anyway but not the point, they should be able to refund you over the damn phone. It's 2023.
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February 2023 by Helen D.
I have stopped shopping at Michael's because I can't get my state of the art new phone to put my aarp information in. The people at Michael's stores say I can only get my discount on a phone, but not by showing my card...So no more money changing hands with them. Shopped with them for 20+years. Hope the cell phone policy eorks fir them.
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May 2022 by Eileen S.
Two clerks were very pleasant and helpful but another large girl with dark wavy hair in a ponytail, wearing glasses seemed determined that I was up to no good. She followed me about, called someone who I suppose was a manager then followed me again and the man she had called came to ask if I was finding everything ok. Why didn't she just simply ask and offer to help instead of lurking around like I was a thief. I won't be spending my dollars there again to support her wages. Also, after the man couldn't offer anything in the store that I was looking for abruptly walked away without a word. Whatever happened to customer service??
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January 2022 by Shelley W.
Woman in framing extremely rude and refuses to help customers. She was very annoyed that I asked for assistance while she was talking about non related work weekend activities with a co worker. I explained if she didn't want to do her job just say so and I proceeded to look for items myself. I happened to circle back around the store looking for items I couldn't find and she was still in the same exact position laughing and talking with another coworker.
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March 2021 by Carrie Stevens
Great sales polite staff
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March 2021 by Jonelle Garcia
Super expensive. Happy with the work just cost a lot.
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March 2021 by Dan Kerkhof
Who doesn't love a store full of pictures frames
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March 2021 by Bella Hammond
Did not get any framing done as I was just browsing, but I was promptly greeted by a friendly associate.
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March 2021 by Julie Bergstrom
Shannon is amazing. She always does a wonderful job. I take all my pictures and art to her for framing.
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March 2021 by Carol Berwind Scheffler
They have it all quality at great price
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June 2020 by Brittany S.
I placed an order today for curbside pickup, and the email that I was sent said call the store when you arrive, pull up front and open trunk and the employee will place the order in your trunk. Like the previous reviewer for yesterday I was directed to someone else. When she answered I said who I was and that I was there for my curbside pickup. She then tells me the store is open and to just come in and get it. I told her I placed the order for curbside. She again tells me I know but the store is open, I then had to tell her my little boy is in the car and I do not have his mask with me. She then tells me to pull up and she'll bring it out. She comes out with the item in the cart and just stands by the front door so I got out of my car and said thank you and she just looked at me, no your welcome or anything. I'm sorry but if your store offers curbside pick up, don't be so annoyed everytime someone places an order.
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June 2020 by Josselyn H.
When I arrived today to pick up my item I called the number for curbside pickup. The first employee I spoke to was kind and helpful. She told me to park next to the curb and she would connect me to someone to give my order details. When the second employee came on the phone I told her I was there for curbside pick up and she told me the store was open. I responded I know the store is open but I want to do curbside pick up. She said I'm all the way In the back it will take me awhile to get to the front. I said okay that's fine but she already clicked on me. I guess I was parked near the wrong door because I saw her in my rear view mirror outside by the other door flagging me with my item. So I reversed to where she was. I parked and had my ID ready. As I looked at her she held up my item and then placed it on the ground and went inside. I haven't used curbside pick up before at michaels but it felt really off to me. I was expecting at least to my window.
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April 2019 by Kathryn H.
This Michaels is continually refreshed with new seasonal items and well stocked. It's always clean and the employees are nice too. It's not the largest craft store in the area, but it's your best choice if you're avoiding less ethical options. If you're looking for knitting, floral, scrapbooking, or jewelry supplies there is a great selection in each department. The event decoration and general craft selections are fairly good too. I do wish that there was more stock for traditional arts and baking though but there are still interesting finds beyond the basics. However, this location does not seem to have a sewing department with fabric. There are some sewing findings throughout other departments but I don't recall seeing enough to justify stopping by if you need something for anything past small needlework.
