-
December 2023 by Savannah S.
I came here on Monday 11/27, and was sent home with prescriptions. Due to insurance, one of the scripts needed to be amended. Myself and my pharmacy was unable to get ahold of this clinic for 4 days. When trying to call, it immediately tells you nobody is available and to try again later. We tried multiple times everyday and got the same message. I finally got irritated enough that I drove 30 minutes to confront them. This is what I saw when I came in. Both receptionists had their phones off the hooks. No wonder you cannot get ahold of them. This is incredibly unprofessional, and ridiculous. Answering phones is part of your job. Just because you are busy, doesn't mean you get to write people off. It reeks of entitlement and stupidity. Be forewarned before choosing to entertain this establishment.
-
November 2023 by M T.
I was referred by my PCP (primary care physician) to get in quickly to have a diagnostic x-ray to help determine the cause of my complaint. To shorten my time, I had a virtual appt with my doctor, who called in ahead, so the imaging department was expecting me. Instructions were left as to the type of imaging that was needed. This clinic followed through as was expected and provided the needed information. All went well. It was a smooth experience with rapid in and out and needed results. It is possible that without my PCP's clearly stated objectives that there may have been other outcomes as mentioned by other yelpers. I was anticipating that possibility, so not to chance any blunders, I asked for support. Would I come back? Only if I got the same support to head-off any glitches.
-
August 2023 by Carol C.
Update to earlier post regarding unsatisfactory care at Providence Mill Creek Urgent Care May 2023. I wrote a letter directly to this clinic describing my concerns. It has been three months with no response or even acknowledgement of letter. Guess this should not surprise me, but it does disappoint.
-
March 2023 by ashley m.
DO NOT GO HERE!!! The lab corp turned away my daughter! They can't work past 5PM they said. This is the "Stellar" healthcare they offer? What a joke. I walk in at 4:25PM but I was still turned away. How unprofessional. I spend 2 hours to get here & back all for nothing.
-
March 2022 by Emily S.
The worst walk in clinic I've ever been to. The front office staff are so rude and they choose who gets to be seen first based on what they think is most important. DO NOT COME HERE. They wouldn't even refund my copay. Don't bother looking at the website to see what the wait is, it will be much longer because they put 5 other people in front of you. If you do choose to come here, tell them you have chest pains or your kid is throwing up then they'll for sure see you quicker.
-
February 2022 by Meredith S.
I cannot believe this place...I'm pregnant and they prescribe me a medication that clearly says is unsafe for pregnancy. I then have to go back into the clinic to tell them and they prescribe me the same medication that didn't work previously. This office is scary for any pregnant woman that wants to keep their unborn baby safe.
-
February 2022 by Chloe K.
Absolutely atrocious patient care. Was being seen for simple follow up appointments via telehealth for medication changes every 6 weeks. Mind you each appointment I had was exactly the same. Check in with med dose, raise dose, end call. My last two appointments they billed me at a higher rate that was nearly a hundred dollars more than the original bills for each appointment. When I contacted their billing team they told me it was due to it being coded for a higher level exam. But nothing about the follow ups had changed. The first time I asked them they claimed it was due to the appointment running longer than the original time span to meet the code requirements for a lower charge. Which was not true. My telehealth visits were never over 30 minutes. They claimed they were. I appealed this claim and was still charged the higher amount and denied. At the next appointment I had I spent less than 10 minutes speaking with my PCP Dr. Kristin Obillo, less than 10 minutes. In order to ENSURE I wouldn't be over charged with false coding due to "exceeded time" I made sure to wrap things up quickly, let my PCP know how my med dose was working and immediately ended the visit shortly after. They again coded my appointment at a higher charge rate. This time I was furious, I sent messages to staff multiple times and barely got any response. Called their billing team who tried to tell me that because I had upped my meds I was being charged more, to which I told her that was true of ALL the appointments I had with them from the beginning. I upped my dose at every check up. Their head in billing was rude and didn't seem to care at all that the appointments were being coded wrong for now a second time. I sent messages to my doctor and was left on read with absolutely no response whatsoever. Their patient care is ridiculous. As someone who was being seen for mental health purposes it's so sad to see a clinic take advantage of patients. I work in healthcare, I work in insurance IN healthcare. I know how billing and how med codes work. By definition this clinic is committing fraud. When the money is more important than the patients, that's when you should reevaluate your business. The way this clinic treats their patients truly shows the ugly and greedy side of the medical field. Unfortunately I had to transfer care to another clinic due to these issues. No resolve was given from the clinic for any of this.
