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November 2023 by Patrick Fish
Always helpful... work hard to assure you get the correct part needed.. in the twenty plus years i've been buying auto parts from this NAPA, I've never walked out with a part that wasn't correct... and I have had some questionable applications.
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October 2023 by Theo A.
Today, I ventured into NAPA in downtown Everett with the specific intention of seeking assistance in procuring a bolt extractor. To my immediate chagrin, it seemed as though I had unwittingly stepped into an atmosphere reminiscent of a clandestine gathering, akin to a southern Klan meeting. As I approached the individual stationed on the right side of the store, who was engrossed in a telephone conversation, my courteous greeting went unnoticed and unacknowledged. The lady stationed on the left side of the establishment mirrored this dismissive behavior. However, roughly two minutes later, I encountered another gentleman who provided exemplary service. It was abundantly clear that the initial two employees I had interacted with were not only unhelpful but harbored prejudiced, discriminatory attitudes, rendering them unfit for their roles in customer service.
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September 2023 by Bobby L
Very helpful staff they got me in and out in about 5 minutes. And I just walked in of the street hoping they would have a head gasket kit and head bolts for a '04 Chrysler pt cruz'r was very happy cause I was on my way to drop off the head at the Machine shop and needed the new seals that come in that kit for them to put back in the head when re- assembling after decking and pressure test so it just made my day that much easier then if they wouldn't have had what I needed at moments notice
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July 2023 by Sergio Molina
When calling in and asking questions the idiot on the phone with absolutely 0 customer service skills cuts me off tells me to stop so we can here him talk and ask questions I was answering already. In order to serve any serve you have to be able to listen. I think someone forgot to tell the grump who answered the phone !
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July 2023 by DAVID HIPSKIND
Best NAPA I've ever been to if you thought they were all created equal your wrong the service and dedication to finding your parts are phenomenal and far exceed any expectations as a customer. LOVE this NAPA
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July 2023 by Randy Simms
Not a bad place good service lot of cluster in store
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July 2023 by Bob Smith
Lots of kids that know nothing work there.Find another Napa
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July 2023 by Doug mjelde
Always good help and advice
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April 2023 by Jim Scharpff
The employees were really helpful and finding the correct part that I needed
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March 2023 by Jeffrey Mccurdy
I've been getting my auto parts Turning break drums and batteries and all other there, I Do most of all my Work, short of trans and motor Over hauls. Can Do it.Brian and Ladies Forgot there names right now. Go out of there way to help, right up to will Install batteries and wipers. Other, diagnostic to. Did I say been going there since 2003. JD
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February 2023 by Rachael Bowerman-Erks
Love these guys so mucb
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February 2023 by darlene driscoll
Always have what we need for our older automobile
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November 2022 by Daniel Kim
Friendly staff, good store
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July 2022 by BB RagMan
Awesome customer service! Always have the parts I need! Excellent help on the project I am working on!
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May 2022 by No disguy
I shop there for the products not the customer service
