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December 2023 by Terry T.
I've had my car into this shop for an electrical issue three times. First time they said it was a cpm module. I had it removed and replaced costing me over $500 for part's and labor. After a few days my battery was dead. It couldn't even get a charge. Added a new one to the car costing me a little more than $100. Took it back to the shop to have them check it again. They said that the new module was bad. I called the person/company that I bought it from and he said it was tested before sending it to me. In fact he told me that the core I returned was also good? I had the shops mechanic contact the guy and explain what was wrong. They called me back and said they were going to do some more testing on the car. Later that same day I was contacted by the shop and they told me that the radio was the issue after they pulled the fuse the draw stopped. I contacted my parts guy for a new one (radio) $525 and 3 day's later it arrived. Back this time to a dealership in Monroe to have it installed. Another $224+/-. Now I've gone through two batteries and nearly $1400 for part's and labor. I went out to start the car after it was sitting for three days and it wouldn't turn over! I contacted the shop and asked for them to call me back. That was four hours ago and I've not heard anything from them. I told them I feel that I should be reimbursed for the costs associated with the diagnostic, the two \
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December 2023 by Joyce D.
The best customer service experience ever. Abby and Shelly and Chris were so helpful and kept me updated, went above and beyond to get my car repaired. I will definitely take vehicles for maintenance in the future. I am so happy it all worked out- thank you onb!
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November 2023 by Michael Massey
When a business gives excellent customer service, what can I do but go back and recommend them to friends. I have been and continue to be impressed by the care of the team at ONB.
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November 2023 by Solice White (Aria)
I tore my oil Pan and had my car serviced to replace it because I was going to be driving across the country from Washington to North Carolina and I in the middle of my drive ran out of oil which is something that has never happened in the 4000 miles that I've put on that car and this was less than a 1000 miles into drive so I don't know what they did but I know they didn't do it right. Now I have a hole in my engine block and I don't even know if I'm going to be able to get my car fixed.
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November 2023 by audrey kelly
Typical mechanic. They did the alternator, which we needed. But they gave us quotes for things they said were “urgent” which were of course unnecessary. Transmission fluid, coolant, etc. were all done 6 months ago. The battery was done less than 2 years ago but just to be sure we took it to an auto store to be tested. Lo and behold, the battery is fine and should be good for 2 to 4 more years…
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November 2023 by Dottie Villesvlk
I appreciate the fact that you came quickly to my Aid when my car died there in your back parking lot, however the price to fix the problem overwhelmed me. But under the circumstances there is no way to get around that. You did save me from having to replace my rear brakes thank you for your kind and considerate service.
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October 2023 by Aaron Sanchez
ONB exceeded my expectations! My son's car was broken into, window smashed and the ignition pulled apart. They got the car in quickly, dealt with our insurance and communicated everything along the way. Some repair items weren't easy to find but instead of being content to wait for parts to become available they did a thorough search and had the parts shipped so we could get the car back quickly for the amount they originally quoted. Staff were very friendly and accommodating.
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October 2023 by Rachel Dahlquist
Please, please, please don't take your car here. They've had my car for days and all I keep hearing is we need more time and as of now I have no answers and a $800 bill. I tried to get a statement of what has all been done, wouldn't give me that. I asked how much more will this cost and I was told whatever the front desk quoted me. I said that we've already gone past the time quoted, so the mechanic said "well, then it will be more". I asked should I take my car to another mechanic? His response "you can do whatever you want". This place is shady...do not go there.
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August 2023 by Colton Davis
I cannot express enough how thrilled I am with the exceptional service I received from ONB Auto Repair in Everett! From start to finish, my experience with them was nothing short of outstanding. If I could give them more than 5 stars, I absolutely would!When my car developed an annoying oil leak, I scoured the internet for a reliable auto repair shop, and I'm so grateful I stumbled upon ONB Auto Repair. From the moment I walked in, I was greeted with a warm and welcoming atmosphere. The shop itself was clean and organized, a clear reflection of the professionalism that Dave, the owner, brings to his business.Speaking of Dave, what an absolute pleasure it was to work with him! His expertise and dedication to his craft were evident from the get-go. He took the time to patiently listen to my concerns, thoroughly inspect the issue, and then explained the repair process to me in a way that I could understand. It's rare to find someone in the auto repair industry who not only knows their stuff inside out but also cares about ensuring their customers are informed and comfortable every step of the way.The repair job itself was executed flawlessly. It's been a while since my car has run this smoothly and efficiently. The oil leak that had been plaguing me for weeks was completely resolved, thanks to the skillful hands at ONB Auto Repair.I must also commend the entire staff for their friendliness and professionalism. It's clear that they take pride in their work and strive to provide top-notch service to every customer. This level of commitment truly sets ONB Auto Repair apart from the rest.In conclusion, if you're in need of auto repair services in the Everett area, look no further than ONB Auto Repair. Dave and his team have won me over as a customer for life. Their professionalism, expertise, and genuine care for their customers make them stand head and shoulders above the competition. Thank you, ONB Auto Repair, for turning a stressful car issue into a positive and rewarding experience!
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July 2023 by Stellie's K-9 Massage
I’ve gone here twice for emergency repairs on my Fusion. Dave & his crew are kind, honest & I will continue to trust them with my car’s needs. My dog is a big fan of the office treats too! Thanks for being there when we need it.
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July 2023 by Joe Clark
Really great place to take your vehicle for repair. We had brakes and radiator repair work done. They were up front, honest and very fair. Great experience and glad that they are in Everett and so close to where we live. We will be back in the future!Services: Auto water leak repair
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June 2023 by Leon Wong
Honest good people! I was about paying over $1,000 on a damaged mirror, then they informed me that it happened while car was in their hands (parked across street, a speeding vehicle damaged it at night), and they did for free. Brought in for coolant leak repair, it would have costed $3,000, but they informed me it’s a warranty issue after their investigation, all covered without costing me anything.
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June 2023 by Joseph Gerdeman
I have been coming here for over a year and I have nothing negative to say about ONB. My car is defintely not your common repair. It is a 85 300zx and I have been turned down by multiple shops because they simply don't want to try to work on it. ONB has always taken the challenge and succeded. Electrical, mechanical, doesn't matter, they always meet and exceed my expectation. Any time my car requires extended repair times, they always offer a loaner free of charge. One of my favorite things about ONB is the notes they leave on your reciepts. Every job they have done comes with an extensive summary of every piece of work that was performed. (Im serious, it is practically a novel.) It is very useful to reference.Services: Electrical repair
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June 2023 by Justin Biggs
Definitely recommend these folks for those of you in north Everett. Quick turn around. Clear and professional communication. I will take my vehicle here again in the future.
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May 2023 by Anna M.
brought in an older Ford Econoline and they gave us a fast and honest evaluation of the vehicle. Good mechanic and the do the work timely
