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August 2023 by Dana Meek
Had to add oil on the trip and the diesel additive. Cost alot because of insurance.
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August 2023 by Jessica Conrad
Very unprofessional the guy working was by himself on a Saturday and had 6 people with reservations waiting to be helped while he answered the phone and gave quotes and got full info from each call that lasted at least 5-10 minutes. Not once did he say sorry guys or I’ll be right with you. We ended up leaving and found a great place that was fast, less money for a bigger truck and way nicer employees. And lastly that Penske employee called me at 8am on a Sunday woke me up and told me my business won’t be missed.
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August 2023 by Howard Smelser
We had a reservation. Called when we were on our way. The guy behind the counter was rude and ignoring everyone in the lobby. We waited close to an hour while he didn't get one single customer through the line while he kept making more phone reservations. Never going to try using this place again. Found a bigger truck for cheaper at a competitors location who got us in and out in five minutes.
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April 2023 by Darcie McAlister
Employees, facility, truck and entire process were all wonderful.
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April 2023 by Sam V
Fantastic rental facility with professional staff and very new trucks. My truck had a little over 15,000 miles on it. Blue tooth capable and some safety features that I really liked such as drift warnings and a cruise control with collision sensors. All for a better trip. Highly recommend.
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March 2023 by Mellysa Clauder Lysa JoneSmith
I could not possibly say enough awesome things about Jerry and his amazing crew here at this almost secret location of good ol Penske Truck Rentals. I owe them my firstborn! I owe them my firstborns firstborn! Thanx guys! I'm so so so so so sorry. But u guys got my back ? ✅... I can't emphasize this enough... ALWAYS GET THE INSURANCE! But I don't gotta tell u. They are thorough and take good care of you. I sure hope they don't hate me
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March 2023 by Dominic Benedetto
I've rented a truck more than 50 different times from this location. Always had great service and no reservation problems. Truck was always ready to go when I arrived. Much better than U-Haul, no hassle. Trucks are always in impeccable condition.
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February 2023 by Tony McGarry
It’s a shiny and nice looking new facility.I needed services at the fuel island with their rental truck. The sign says to stay in your vehicle while they take care of fueling, and all the fluids waited 20 minutes nobody appeared , went inside to the service desk. There was nobody around, left to go somewhere else.
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December 2022 by Jason Zeisler
I was there for PM maintenance on my Peterbilt, and they got me in within a couple days, with really lovely personnel, a new facility, and educated staff. The work was completed without losing an entire day, and the facility is located near Interstate 5.Thank you I'll be back again
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November 2022 by tod jackson
We rented on 3 different weekends while moving to birch bay. Trucks were ready to go upon arrival. No waiting. Trucks had very low mileage and ride well. Will definitely use Penske again.
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November 2022 by Tyler DiMona
Yang was efficient and an all around good guy. Wonderful service. Everything was ready when I got there. I only use Penske because of this ?
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October 2022 by KELLY REES
I was there for PM maintenance on my Peterbilt, they got me in within a couple days , very nice people , new facility , knowledgeable staff and it was done without loosing a whole day ,it's close to interstate 5Thank you I'll be back again
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September 2022 by Mike Harman
Everyone here at the Everett WA location except Chris was super helpful and professional. Chris needed to chill out he added a level of stress that was uncalled for.
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August 2022 by Mohammad Monirul Hasan
I would like to give them a negative if possible. Very rude, does not know how to take care of the customer as well as does not have any idea of what they are doing. They will agree everything you requested for and then do not update anything that they promised in the system. So when you try to drop the truck, you will end up paying unexpected fees and charges. When I called them to ask why they kept my request over the phone, they just put me on hold and sent me to their national customer service line where the agent told me what was on their system. Stay away from them.
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August 2022 by Just Inforticktok
Thank you so allowing me to park my semi truck there overnight while my maintenence crew came through. That was super helpful. Hard out here when we get the occasional malfunctions. My dispatch was on my tail about the walmart unload I had the next day
