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September 2025 by El Ram
I recently rented a storage unit with Public Storage on 8/18 and moved all our items out on 9/3. Throughout the process, I made sure to communicate with the front desk to ensure we wouldn't be charged and closed the account both in person and on the app. However, the app continued to show a balance of $76, which led me to call multiple times to clarify the situation and avoid any unnecessary charges.
During one of my calls, I spoke with Madelyn, who assured me that she had discussed the matter with the district manager. She confirmed that as long as we vacated the unit before 9/16, we shouldn't incur any additional charges.
I received a call from Quira today informing me about the remaining balance and stating that I would have to settle the balance if I wanted to rent a unit there. This appears to be an issue of neglect on the part of corporate employees being passed on to customers. I am not seeking anything for free, but I simply do not feel it is fair to pay for a service I did not even use for a full month. Despite making multiple calls and visiting the storage unit, I have found that there is no one at the front desk.
I decided to visited Public Storage again on Monday 9/15 and had to wait in the parking lot for someone to show up at the door. After speaking with an employee to address the balance issue, they assured me not to worry as long as the locks were removed, the account would be closed, and there shouldn't be any remaining balance. This situation is frustrating as I've been actively trying to resolve the matter to prevent it from reaching this point, and unfortunately, it unfolded in the exact way I had hoped to avoid.
Public Storage's lack of responsiveness to customer calls and voicemails has turned what should have been a simple transaction into a nightmare to deal with. The frustration caused by the lack of communication has ultimately led me to the decision that I will never rent from Public Storage again.
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September 2025 by Henry Lopez
Don't ever rent at this place they suck they never answer their phone when business hours are open and they turned off my auto pay so now I'm stuck with a late fee if I could give zero Stars this place would be it and my rent was supposed to be down to 166 now it's up to 246 ridiculous prices
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August 2025 by Melissa Drey
Sells storage units AND doesn't make a effort/point ...to make sure the storage unit locks OR even closes or even has a hole in the door, to said unit, for you. to insure THAT your lock and key, that is issued, paid, and or assigned unit(s) ...
OR even have actual physical, support outside of operating hours ....be wary. Because I've NEVER had this problem in other parts of the country, with neighboring competitors. And I already contacted after our support, with no luck, or resolve.. and I'm still waiting for a response from physical, management and staff, at actual location.
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August 2025 by David Chan
Madelyn is very helpful. I rent the storage 3 years ago when I moved from my old house to my new house. However, I haven’t been there for 3 years. I lost my file and also my key. Madelyn was very nice to provide me all the information with a great smile on her face.
Talk to her just like talking to my next door neighbors. Great employee representing your business.
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August 2025 by Nobody Important
Thank you for great service experience!
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July 2025 by A Z
Rent increased over two years from $80 a month to $270. This place is a scam.
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July 2025 by AJ Benham
Brian provides outstanding customer service. He was friendly, competent, and careful to provide correct information to make an arrangement that worked for me. He was also very patient walking me through website issues. Give this man a raise.
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July 2025 by Brian Martin
Brian made sure we were absolutely satisfied before we left... Also I had been asking about the light for a long time and he got it handled day one
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June 2025 by SETH BOLA
Great experience at this place. Very friendly staff.
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June 2025 by Jhay Dawn
I had a great experience! Set up everything I need and I'm extremely happy! Traxton helped with everything and it went great!
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June 2025 by Jenice Porter
Not worth the EXTREMELY HIGH RENT! Increased rent 2x over the past year, won't refund the deposit once the lock was returned, charged a full month after move out. Went from $234 outside to $45 for the same size, same city - and the new unit is climate controlled, indoors with security?! No brainer - the management was even polite and NEVER HARRASSED ME BY PHONE for turning off auto pay after they double bill.
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May 2025 by Levi Brennan
Traxton made my experience with Public Storage quick and easy. I went to a few locations to check out available units and see the different sizes and it was an easy choice after being there just a few minutes. Michelle was awesome down at the Airport Rd location as well, but this location suited my needs a little better. Thanks again, Traxton for making my experience with Public Storage a good one this time around!
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May 2025 by Luis Guitron
Traxton Is The Best Employee Helped Me Out To Get A Storage Unit For Being A 1st Time
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April 2025 by Ron Hodge
Traction great help!
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April 2025 by Mal Woo
crystal had great customer service and was very helpful
