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July 2023 by Mary Allred
I went there yesterday and it was like I was an inconvenience to the sales rep. Apparently he had something more important to do on his computer. Sad, I love my kubota and was hoping to buy more accessories for my vehicle.
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May 2023 by mike kuna
Went to Marysville store to purchase new kubota deck blades.Noticed blades were rusty and looked used when got to car.Went back and asked for new blades.Tried to sell me used blades( looked like someone spray painted over them)Also I friendly counter people.
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April 2023 by Phil Taylor
Very poor customer service and wouldn't help me find the part I needed for my tractor. I got the feeling because I didn't have heavy equipment and I was just a farmer they did not have time for me. I went to Scolten equipment in Lynden and the got me what I needed and were happy to do that, it was worth the drive.
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February 2023 by mike long
I can't say enough good things about the family that owns and runs this business....on saturday my son put a pipe thru the front of my lx3310 and we were stopped dead.....the main parts(60 and 80 amp bolt in fuses) we needed to get running were not in stock but after explaining the situation they pulled out a tool kit and took the parts off a brand new tractor so that I could get going again. They didn't charge me labor and I only had to pay to order the replacement fuses (i offered a starbucks card and/or a case of beer and they declined). Good customer service these days is hard to find--you guys earned a customer for life and if I ever see you guys at a local restaurant or bar...... first round is on me!!!
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February 2023 by Brad Tech (BradTech)
Greg M. did a great job in explaining the different options of the equipment provided pros and cons that equiped me with the knowledge i needed to make an informed decission. Financing and the details of the contract were very clear and most importantly he was not very eager to close the deal he makes you feel you are in control of the process. I would go back to them for future equipment needs
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November 2022 by Nathan Ray
Quality products, no high pressure sales! Greg was fabulous - took me 3 visits to make up my mind and he never pushed. Answered my questions, helped me come up with questions I hadn't considered, and explained options on the equipment & pricing in a way I could understand. Definitely recommend!
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November 2022 by Miguel Medina
Greg was extremely helpful from start to finish on purchasing my excavator. Great communication, definitely a family friendly business very welcoming
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July 2022 by Justin Taylor
Bought a tractor from them 6 months ago, I have put 100 and some hours on it since I got it. Doing standard finish mowing and the pto rod broke (see picture), there was nothing wrong with the mower, we attached the mower to our old tractor and kept mowing.When I talked to them about the warranty they said I had to bring in the tractor and mower for them to inspect before they would warranty it.I live in the San Juan Islands so hauling the tractor and mower off is a joke for a part we can fix ourselves.To just buy the part from them they wanted $100 more then just getting it online and they had to order it in. Just very disappointed in the customer service and not warranting a new tractor.
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April 2022 by Bret Livingston
I recently purchased a BX23S small tractor from Kitsap Tractor and Equipment in Marysville. It was a very positive experience working with Greg Miner, Salesman. Greg is a straightforward, positive person as well as very knowledgeable regarding all aspects of Kubota Tractors and Kitsap Tractor and Equipment. I would recommend Kitsap Tractor and especially Greg to anyone in the market to purchase Kubota products.
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April 2022 by Joey Moore
I ordered a KX040 through Brett Borden in February. After he received my security deposit, he never contacted me again. He said to expect delivery in 30-60 days. I emailed twice to ask if he had an update on ETA after 30 days passed. One email he responded dismissively to, the next (45 days after my purchase) he simply ignored me. When I expressed frustration about his lack of communication and asked a third time for an update, he pretended he didn't get my prior email, so I forwarded it to him--he ignored that too. He wasted my time and made it so I lost the spring season for work I do over in central WA. I do not think he ever intended to fulfill my sale. I learned after placing the order that this is Kitsap's MO. They are an "old boys" group--so, good luck to anyone not already in their club. When I asked Brett to refund my deposit, he tried to sell me on a Chinese made alternative brand. Pretty sure that's called bait and switch. I should have paid a little extra and gone with the quote from Issaquah Kubuta--and I strongly encourage you to do the same! I will be making sure all of my contacts know not to purchase through Kitsap. Wish I could give you zero stars Brett.
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April 2022 by Marshall Kelly
Every aspect of my recent purchase was handled with patience and a firm understanding of shipping logistics that made me confident Tim and his team at Kitsap Tractor will have my back any time I need them. A quality product isn’t worth anything without a reliable service team to back it up.
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March 2022 by Jason A
I can say nothing but positive things about my interactions with Kitsap Tractor. The rep that I dealt with, Tim, was overly helpful on the parts that I wanted to order as well as providing advice that in the end helped me to save a good amount of $$ while still satisfying my needs. This interaction cemented an ongoing relationship for the future.Follow-up was also fabulous, usually businesses just want to take my money and call it even. This was not the case here. I was called to make sure that all met my needs and expectations. A++ on the Customer Service aspect.Thank You! I will be back!
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February 2022 by Glenhaven Lakes Club
Greg Minor is the best. He helped our small business with a purchase of a mini excavator and several attachments. Highly recommend contacting him if in the market for a purchase from Kubota.
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February 2022 by Cameron Cadle
Greg Minor is the best, he has helped are small business with a mini excavator and more. I would highly recommend going here for anything Kubota related, they treat you like family and are professional.
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February 2022 by Trevor Swezey
I just purchased a new machine from Kitsap Tractor and Equipment and worked with Greg. He was prompt in his communication and got our machine ready to go when promised. I will definitely be working with him again.
