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February 2024 by Alexander Lake
Updated to 5 star from 1. I called around and the owner speaks the truth. WSP dictates pricing and every tow company I called charges the same amount. My qualm is not with Road Rescue Towing it is with the morons that set the outrageous prices to begin with. They of course don't have to charge that amount but what self respecting business owner wouldn't want to maximize their profits. I can't believe it costs $634.12 to get your car out of impound but I do not make a habit of getting my car towed so very expensive lesson learned. How someone with an inexpensive commuter can justify paying to retrieve their car boggles my mind. Have a great day and keep making that money player.
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February 2024 by Alex Brown
Guys towed my car less than a mile when it didn't need towed, took advantage of us in a scene of chaos when we weren't thinking and then charged over $400 when our car was totalled. Guys are just there make a quick buck and steal money. Wouldn't work with us at all. Dont call these guys unless you want to loose a lot of money.
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January 2024 by Ghyath En
Best service and kindly
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January 2024 by aj
Very understanding Mohamed was very professional and made it so simple thank you!
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January 2024 by Lawa L
The worst to company in Washington state, these guys robbery so be careful when you go there and talk to them make sure they charge you the right amount, my car has been stalled and recovered by this tow company when I called them they told me on the phone the charge will be $317 and then when I saw my receipt, I realize they charge me $459 .this place need to be shut down .
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January 2024 by Hama K
This place is horrible, The staff is so rude , my car has been stolen and been towed to this place after they found it, When I called them they told me the charge will be $317 and then when I got there to pick up my car, they told me $455 and then when I saw my receipt I realized they charge me $459 this place is full robbery .
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January 2024 by Vitaliy Fedonchuk
They cracked my front bumper towing my car!careless scumbags
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December 2023 by Merissa Cook
NOT SAFE FOR WOMEN!! HORRIBLE PEOPLE AND COMPANY!! Not only did they insist on cash but they wouldn’t let my daughters boyfriend stay in the room (because he wasn’t the car owner he was told to wait in his car) he never even spoke a word to the guy. When my aunt accompanied her the next day that was never said. State patrol said he was likely trying to get more money by making it stay there longer. Even though there are laws that govern what towing companies can do, who is there to enforce? No one. And they have your property. Why wouldn’t a company allow a parent to pay? I was told company policy. I was willing to drive down if over the phone wasn’t going to work. I asked to speak to him to ask a question. I was told no. The worst part was him getting my daughter alone. Why would you want to have a women alone? I can only think of one reason. You can see someone’s true colors when they have power. Wish I could give them no star at all.
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December 2023 by Ivie C.
If I could give 0 stars I would. Very rude, he asked my boyfriend who was standing there minding his own business not saying a word to wait in the car because he wasn't the registered owner, made me very uncomfortable. Held my car for an extra day because I didnt have 700 dollars, and they wouldn't let my mother pay with her card in person. Never have encountered such an evil operation.
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December 2023 by Kate L.
Completely unprofessional. I am in Texas state. They hire tow trucks to assist with roadside issues and charge a ridiculous amount! Way iver what they quote. When we spoke to the driver they charged us over $150.00 more then the actual quote. For a simple off the road, stuck in the mud issue. It took like 15 mins to get us out! DO NOT USE THEM! CALL A LOCAL TOW TRUCK! I called the number on the invoice form and the guy said.. " I'm not even working today, I dont know why the hell they don't take my number off of there." There was a guy in the background cussing and calling US the scammers.. it was crazy. Inwish I could leave like negative stars. They are soooo bad. They also don't have a way to rate them anywhere but here.
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November 2023 by Sherine Watts
The owner of this business went out of his way to help me through the process of retrieving my car. It was expensive, yes, but he made my horrible day a lot better.Service: Car towing
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November 2023 by Louisa Encanto
Josh came out really quick and changed my tire in less than 5 minutes. Great job Josh
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November 2023 by Pamela P.
Do not use this company. This is the worst towing company I have ever dealt with. I called for a tow truck for my limousine explain to them how big my limo was told them what kind of flatbed I needed for it. I was assured that they had it I paid for the tow truck $435 and change. After waiting for almost 2 hours when I was told it was only going to be 20 to 35 minutes of a wait. Then They informed me that they don't have a truck big enough to tow my limo and then proceeded to refund my money and tried to charge me $19 and change for a processing fee just to get my money back, which is outrageous I believe if you don't cancel the tow truck and they do cancel on you that you shouldn't have to pay them anything specially when they tell you yeah we have a tow truck and then two hours later we don't have one so I end up having to pay nine dollars because they said they waived the fee which I'm sorry I paid nine dollars to get my money back that's still a fucking fee absolutely the worst company I have ever dealt with.
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October 2023 by John P.
Late night blowout near DIA. Called "local" tow company. Spoke with a dispatcher in another state who said 60 to 90 minutes. $70 to cancel. I got a locally-owned company who got to me in 30 minutes, which even after tip, was $100 less expensive (55 mi tow). I never understood that I was not working with a locally owned and operated group, they used the name "Perfect Towing". Not recommending this business or business model.
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October 2023 by William King
A terrible excuse for a tow company. Called and paid for my tow around 2 AM and by 9 AM they still had not shown up and NEVER showed up! I got another tow company to come out and then these crooks tried to charge me a cancellation fee. Then it took them half a day and me speaking to numerous agents to get my refund issued. NEVER USE THIS COMPANY ESPECIALLY IF YOURE IN DC!10/9 update : My refund still hasn’t been returned. I was waiting for a refund that hadn’t been issues until Thursday 10/7 even though I was told my full refund was issued on Saturday 9/30. There no accountability from this company, there’s only incompetence, and the customer service agents/management team are horrible.
