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November 2023 by Julian Robles
I was a tenant with these guys for almost 2 years. they're really good on charging late fees and raising the rent whenever they feel like..Two months ago I moved out after giving the proper notice and moving out on time they went ahead and charged me for another month, I received a notification a day after on my email about refunding me.. after waiting two weeks and not seeing my refund, I called them. They like to go around in circles, I will let my manager know etc.. Another two weeks when by and still nothing is done! I decided to go to the office in person, it happen the person working is the same person I spoke two weeks ago. He called his boss and I supposed receive an email with the credit reflected on my account..AND NOTHING IS HAPPENING!! A MONTH LATER STILL WAITING FOR MY MONEY....WHAT THE HELL! WHAT KIND OF BUSINESS ARE THESE PEOPLE RUNNING!!IF YOU WANT TO EXPERIENCE THIS STUPID TREATMENT GO AHEAD AND RENT FROM THEM...
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October 2023 by Cherokee Wind Surfer
My experience with the Everett Secure Space Storage facility is that this business is a den of thieves. Basically, the patron signs a Lease Agreement inviting this business to rob the patron blind. Allowing the Secure Space Owner to raise the price on the rental unit whenever and by how much as they see fit, price gouging. This is exactly why America is going to hell. Due to the corrupt business practices used by Secure Space Storage. I will be filling a complaint with the Better Business Bureau. Patrons beware don't trust this business!
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October 2023 by Tereasa Mccready
Tommy was very helpful with setting up storage unit and providing detailed information on the ins and outs of renting.
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October 2023 by Matthew F.
I like the security measures taken to make sure I was who I was and the look of the facility is a lot nicer than some of the others I was looking for and the price couldn't be beat.
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September 2023 by Emily Ann Hope
Our experience at secure storage was wonderful! Very clean units! Joe in the office was great and so very helpful!
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September 2023 by Amy Petitclerc
Great place, friendly staff, clean and safe! Will definitely come back!
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August 2023 by Mark W.
I was one of the first renters when it was opened (6+ years) Once the new company took over ownership. Things started to go wrong. Had some issues each month with my payments. we would pay by check because I will not allow anyone to have access to my account to charge it. Then we got notice that they were building a new building in the parking lot & we had to be out of the spot by certain date. no problem.... I got 7-8 calls and many emails to remind me to be out by the date 3/31/23 So we moved out day before they asked... I had pre paid my space for a few months & i asked them that day about the refund said 7-10 days it would take. today is 8/28/23 just got a check from them. I had probably 6 visits and many emails Ron Mgr was at the beginning & tried to help me... I heard him calling the corp. office asking them to refund me. I believe Gary & the other lady in the office are the ones that were very helpful in getting the refund finally to me. I would not rent back here ever again because if the corporate policy & BS they make you do to get refund... If i was late on payment a day they would take my belongings. Do you think we got anything more than the money that was owed. Just think big corporations are so disconnected from the people that rent. just want the checks to keep landing in accounts.
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August 2023 by Andrew Rapacz
Gary is the greatest person to ever live. Super friendly and knowledgeable.Edit: taking my review from 5 stars to 3:HOWEVER, they state that access hours are 6am - 10pm, and you have to be out of the door by 10pm. I got here at 9:45pm to grab something real quick from my unit and was denied access. What are the hours that I can get in my unit, because obviously it isn't 6am - 10pm..8/21/2023 - Edit again:I would have dated the first edit if I knew it was going to be like this. I came to the facility to drop a couple things off around 9:40pm. Instead of the doors not opening for me, they wouldn't stay closed. As soon as I pulled into the parking lot, they opened. And when they closed, as soon as they touched they popped back open. I called 3 different numbers before I finally was able to talk to someone and when I brought it to their attention, the representative told me she would elevate it to her supervisor and send a message to the manager. When I asked if someone would be able to use the elevators without inputting a code, I never got an answer. I told her I need to know my stuff is going to be safe, yes I have a lock on it but the top is wide open. I haven't had this unit for a month yet and I'm already not happy with it.
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August 2023 by Jeffery C.
We had stuff stored here for almost three years, the transition to the new company was good. There is a notable change in cleanliness of the facility and attitude of staff, for the better.Joe was extremely helpful with our move out even with some hiccups with getting into the units on a Sunday.
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August 2023 by Yanelly Martinez
We absolutely loved using secure space, we loved how clean and easy it was to move in and out of the storage unit. Gary about of great help with everything. Will definitely use again if need be.
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August 2023 by Famsanti Santiago
Excellent service very helpful, Gerry was very helpful. I definitely recommend this storage. I give him 10 starts if I could .Million thanks
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August 2023 by daniel clark
I had a great experience for the couple of years I rented a unit from here. Gary helped me closing my space out and was very helpful.
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August 2023 by nicole vanbeek
This storage facility is awesome. Gary is amazing. He is so warm and friendly. I high recommend this place.
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August 2023 by Marissa Gibson
Gary was very friendly and helpful with getting a storage unit. He has great people skills.
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August 2023 by Alejandro Mccarrell
Super friendly and very cordial! Gary has such a great attitude!
