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February 2024 by Meowing Expletives
Great service & was taking patients until 5:30 on the Wednesday I went. They were out of Coban self adhering wrap, which I typically need for my allergy to the white tape's adhesive, but they did have latex free Curad (or maybe Nexcare? They both make hypoallergenic bandaids that I buy myself), which worked just as well post draw.Only other thing I would bring up is the women's bathroom nearest the lab has a only one non-handicapped stall & it is extremely compact as far as the length. So much so it's hard to move around with the door closed unless the occupant is a child. I'm 5'8", with a long waist, & I was worried about getting stuck in there. Due to ADHD perhaps, I couldn't properly tell how compressed the stall was before getting in, but in case others might be chosing to risk the non-handicapped stall,to leave it open for those that need it or due to it being occupied, you might want to avoid using the little stall.
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January 2024 by M
Staff unapologetically late for work while multiple patients are waiting. Sick patients openly coughing and sneezing are not even asked to wear masks even though signage clearly states masks are required. Waste of time and risky for the immunocompromised/elderly.
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November 2023 by Diane Scott
Always caring staff, sometimes a wait but never too long.
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May 2023 by Diana Albasha
I went on Saturday they were closed, but I went again on Monday It was a great experience I adore Hannah service and recommend her.
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May 2023 by A K
Great experience, clean place , reasonable, wait, I had Hannah she was professional. efficient and helpful.
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January 2023 by Penny A.
TL;DR - if you have any other option for emergency help, and I do mean any other option (voodoo priest, Aunt Sue the Doula, etc.), take it. Don't let EMTs bring you here. Gather round, friends, for I have a harrowing tale to share. I was taken by ambulance to Swedish Mill Creek ER. While it was lovely that they immediately put me in a room, the happiness stopped there. The EMTs took me in because I was experiencing generalized aches, specific sharp pains in essential areas, a massive headache, dangerous dehydration, mental confusion/fogginess, weakness, and balance problems. I was not in a good way. I had to ask where I was twice because I couldn't hold on to a thought for more than a few seconds. The doctor spun through for a few seconds and ordered two tests. COVID and a urine test. I sat in my little room alone for 90 minutes while they were running the tests. No nurse checked up on me, no one offered me so much as a pillow or a glass of water. The lights were glaring, and I was growing more and more distressed. Finally, the doctor returned, told me it was a UTI and handed me a PAPER PRESCRIPTION for a generic antibiotic before bolting from the room. Who does paper anymore? What a hassle. Ah, but the worst was yet to come. Kelsey the "Nurse" returned with my discharge papers. I was shocked. I was a literal wreck, and they were turfing me to the curb because now I knew what was causing this crisis. I was in a worse state than when I arrived because I'd spent all that time sitting in a hot room being ignored and getting emotional about that fact. I asked if they could help me resolve any of the symptoms that brought me there. The answer? No. I thought I had misheard. I came to them for help because the EMTs agreed I was in crisis. Instead of help, they gave me a piece of paper and kicked me out. At the very least, toss me some ibuprofen and maybe put a saline drip in until my lips weren't so dry they cracked, and my skin was less papery. When I tearfully asked Kelsey for help, her response was, "what other tests do you want us to run?" WHAT??? This is not about tests, this is about offering a small amount of succor to someone in a bad state who came to you for help. I pushed. Tearing up. She doubled down. Told me to drink some sleepy-time tea (what???), and find a Tylenol when I got home. I gave up. I stumbled to the parking lot, where an uber picked me up and brought me home. Maybe there is some dipshit policy that they can't help people out in less it's a stroke or heart attack. If so, change it because your poor service turned me into a vocal critic determined to hold you accountable for this travesty. Looking at the rest of the comments, there is likely a class action to be had. Swedish - FIX YOURSELF.
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November 2022 by Wendy Baker
Warning: online and on their phone message they say that they are open on Saturdays. I went in today and they said they had contacted Google to update and didn’t realize it wasn’t updated yet. So, closed Saturdays. Otherwise this is a great place to go!! Walk ins only, clean, and the staff is so nice. Today I had Hannah and I must say: she is masterful. I had to have a lot of blood drawn, I’m a little dehydrated, and she was SO FAST AND I BARELY FELT A THING. I’m pretty sensitive and she made this experience a piece of cake. Very kind and professional. So grateful.
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November 2022 by Kaylee L.
the worst hospita! I went in a couple days ago letting them know my chest was in extreme pain and that I have been extremely dehydrated for quite a few days now and my 1 year old twins were doing extremely bad as wall. all they did was check my back in two spots up top didn't check anything else and didn't give me fluids or anything! my husband took my twins into children's hospital and they were admitted right away! one twin had to stay one night the other twin is still there due to an extreme case of RSV! i have pneumonia and am being hospitalized as well. safe to say we will NEVER be visiting that hospital again. got sent home after 10 minutes of being seen!
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October 2022 by Liz
Hannah, the lab tech, was extremely helpful. And kind. She is one of the rare people out there that have good customer service skills these days. Like everywhere, they are extremely short staffed and so you need to have patience because they do a good job here.
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September 2022 by Nika Novak Gannon
4 starts because the wait time can get pretty long, it's true. HOWEVER, the staff is very helpful and caring. And, if you are a hard draw, Hannah is your person - she is *amazing* at what she does. She restored my calm about completing labs, after lots of traumatic experiences elsewhere.
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August 2022 by Marcela Abreu Rodrigues
I came here on Saturday at 09:30am it is closed!! On line says it is open until 12:00pm. It is inconvenient!!!
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July 2022 by Dipali Dutta
Please update your hours for Saturday. Phone and website still says open till 12pm. It’s such a inconvenience for patients to come this far and find out it’s closed.
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June 2022 by Melissa B.
I thought this ER was better than others. Well it's not. The ER is packed and you got people coming in after you have been waiting for hour and a half. People walk in and get in within 5 mins. I will NEVER come here. I'm just bleeding to death.
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May 2022 by Jenn G.
Hands down will only go to Swedish. Unfortunately I have health issues that put me at the door of the ER. I will not go anywhere else. Very rarely do I have to wait more than 20 minutes to get into a room. I see a doctor within 30 minutes. I have never been treated differently for not being vaccinated. They listen. They consult. And provide the care an emergency room should.
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April 2022 by Rogelio B.
Waited 3.5 hours just to be seen. This is supposed to be an ER. They just kept saying we were next but they took every other Patient first even those that arrived hours after us. We ended up leaving after four hours and them not calling us once or giving us an update. How is that quality care or quality service?
