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April 2025 by Smi Ley
The ratings on here shouldn't be good at all.
I've read through the reviews and agree with all 1 or 2 star reviews.
They over charge, lie, poor attitude, bad service.
Dont get a uhaul here.
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July 2024 by Surya Siwakoti
Haul rocks always
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March 2024 by Karen Smaalders
Most unprofessional place I have ever been to rent a vehicle. Drug dealing in the parking lot. They are too busy to give you a receipt when we returned the vehicle so they waived me away. I had to call U-Haul for a receipt more than 10 hours after I returned the vehicle (Again, having to explain my story to two different people) and then when I finally received a receipt the next day I was charged more than $17 as a fuel surcharge — Because they claimed the truck had more gas in it than it actually did.Luckily, I took photos of the gas gauge before and after, so I am appealing this charge. Renting a truck should not be this much work!U-Haul changed the truck pick-up location, notifying me with a voicemail that did not include the new location, and promising an email that never arrived. I had to make 2 phone calls the morning of the rental to find out where to go. We drove by the place the first time because it honestly doesn’t look like any place you would go to rent a truck. Plus, they have no dollies or boxes — which we neededThe truck itself was dirty, and the shift lever so loose it felt like it would fall off. We returned the truck four hours early then had to wait until a day later to receive a receipt with an extra charge.If U-Haul read these reviews, they would know this has not only happened to me but to other people and care enough about their reputation to do something about it.
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November 2023 by Kimberlee M.
Garret is great, everyone else sucks. Picked up the truck on empty, so they told me to fill it to a quarter tank and I'd be reimbursed ($40). I worked with 3 different guys to get my reimbursement, and finally Garrett was able to help me almost a week later.
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September 2023 by Uncle J.
Well, I reserved a truck and tow dolly a month before moving out of state, the day before my move I was told they didn't have a tow dolly , so ended up spending over 8 hours talking with 12 different customer service reps who kept messing up my order for the dolly (like setting it as a pickup 45 miles north for a 1 day return), finally ended up getting the dolly 20 miles north (when I am traveling south). Came to pickup the truck and it is on empty because as the GM told me, "The gas keeps getting syphoned at night", so now I will have to put at least 1 additional tank in it just to get on the road.Will never use U-Haul again
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June 2023 by J Hooks
The Indian lady behind the counter was rude. Her customer service skills are nonexistent. I told her why we were there and she took other customers before us. I had a much better experience at the other location on Evergreen Way!They didn't even do the truck inspection with us. Just handed us the key and showed us where the truck was.Shut this location down and open it somewhere less ghetto and with better customer service.
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March 2023 by Nathan Brunswick
Between the owner/employees shouting match with other customers, one listening to music the other on Bluetooth call and getting shouted at for trying to pick up my reservation I cannot recommend going here.
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February 2023 by Michael R.
I am not sure why U-Haul continues to allow the manager(J.S) to be in his position. The gentleman with the tatoos on his neck. Its clear this guy has been allowed a "second chance" but he has missed it on respecting that grace given. Completely rude-demonstrates that he and his matters are way more important than serving the customer. He had an anger fit because he was asked to serve the customer. He is bad news for the reputation of this U-Haul location. Any good company/manager would train his other employees to fill propane containers. He is the only one trained to do so-and rude all the way while doing it. I will not come back here-don't recommend it to any one else either.
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November 2022 by Leo E.
I go here to fill my propane tanks. It's a heck of a lot cheaper than exchanging them, plus they completely fill the tanks, so you betcha it's a good gosh darn value!
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November 2022 by Maddie
It's very scary there a bunch of scary people
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November 2022 by scott elkins
Good snacks
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November 2022 by Solomon Schechter
Easy in easy out.
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November 2022 by renny sibo
Good Hindu nuts and soda
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November 2022 by Mohsin Baksh
Easy pick n drop
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November 2022 by Joshua Giacomazzi
Great helpful folks
