Watches near Everett, WA

“Shawn is a skilled expert and (I believe) a third generation watchmaker — I have him to thank for my now-running E Howard 1912 pocket watch. My experience as a customer who both needed a complex repair and purchased a watch has been absolutely stellar. I inherited a nearly unfixable antique family heirloom pocket watch that had never run since it was passed to me. Shawn might be the only person in the PNW capable and passionate enough to have persisted in various attempts to get it working. What we hoped would be a relatively easy repair turned out to be much more complicated. Instead of giving up, Shawn enthusiastically became a bit of a detective, troubleshooting possible root causes of the problem and eventually identifying the specific part needed. We communicated regularly about it for months, and since I was in no rush, my willingness to wait as long needed dovetailed with his curiosity and skill in his craft — as well as his immense patience and tenacity in figuring out and solving the problem. He spent two years on it, checked in with me throughout, and held onto it even after I moved out of the area and dropped the ball for at least a full year. I didn’t expect him to still have the watch when I called yesterday — but of course, there was Shawn, who remembered me perfectly and had stowed the watch with care. “I was just thinking about you,” he said when I called to inquire! He and another employee went above and beyond to make it easy for me to retrieve the watch as I couldn’t make it in before the store closed. The bill for all that work, plus secure storage of the watch for literal years? $160 - the cost of parts needed. Another repair shop might have charged me for every hour spent diligently working on this - even if no solution was found. Shawn took this on as a bit of a labor of love and I because his mastery and generosity, I now have my great grandfathers watch in perfect running condition. I also bought a beautiful Citizens watch at an amazing price here, which I still wear daily. Thank you Shawn and staff!”

“"Wow, We had such an amazing experience at Citizen Store in Tulalip, Thanks to Nickles Salmon for their exceptional customer service! He assisted us and was incredibly helpful and friendly. He went out of his way to make sure we found exactly what We were looking for and provided valuable recommendations. His patience and knowledge made our shopping experience truly enjoyable. We're grateful for his outstanding service and will definitely be returning to Citizen Store for future purchases. Kudos to Nickles for going above and beyond for excellent customer service!"”

“The price was super great, the service was impeccable (Hannah went an extra mile to make sure the watch would be delivered in record time, and it did!), packing was done with prestige including a nice gift bag, and the product is flawless. Result: happy wife for me, new customers for them!”

“Definitely my fav place. They have a large stock and staff super knowledgeable. I love that location. Bracelet of this set was out of stock everywhere but the store’s manager Ms Jennifer ordered it for me from Vegas. Super happy with my purchase and their customer service ❤️❤️❤️❤️”

“Respectful and well mannered sales associates, store is clean and well organized, bags are durable and good quality. Every time I shopped there I had a good experience overall.”