September 2023 by Brad H.
Update... ever since the last manager left (Anna) and the rest of the team followed this place has gone down hill and quick. It seems like it had to do with all the changes (now if that isn't a sign). First I want to state that the products were not what made this place great, or not great, the products are similar at all banks and fairly competitive. It was the personalities of the team and their in depth knowledge, ability to problem solve and follow up, and most importantly their humor and wit. I started a small account, and had a bundled policy done by Anna. YES! The managers are also licensed insurance people, two jobs for the price of one (what a business model)!!!!! I tried to go to the branch in mount Vernon a few times as I was working in that area temporarily to ask questions about my policy but the manager was never there and the staff were so serious and impersonal. (I have since closed the account and canceled my policies) as I have learned from even just speaking to the current staff that there is such a disdain for the company they work for. (They laid people off just to put them in positions they don't want to be in to save face? Yeah, read the news articles). Anyways... as I've learned I don't want to bank where people don't want to work. Aside Global Credit Union has proven to be negligent with their online account access as well as access by phone. My account had been compromised as I had a check deposited into it where someone pretending to be me then transferred this money over the phone center through several accounts into what appeared to be a shell account. They then took the money out and spent it. The online access and the 24 hour member service center is tedious and ridiculous. The only answer I got was "yeah this is happening a lot, you're lucky you don't have a lot of money here". Luckily I did not lose my own money but this puts customers in terrible situations where the credit union does not provide any relief. Apparently it is easy to gain access to others accounts when the member service center verifies account information over the phone that is public knowledge like addresses, phone numbers, account type, account owners... etc. Everything was communicated by mail and moves very slowly as the fraud department is not in consistent communication with branches as to what is happening with scams. The negligence is unmatched and any type of handling of these abhorrent, systemic issues is NOT in good faith. It's safer to keep your money under the mattress, even these days. In conclusion, I would be happy to know where Anna and team went so I can continue to support the few left with common sense. Back to BECU for the time being.