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March 2024 by Becky Clendenen
Made an appointment to see an apt. The lady in the office was so uninterested in having me there. Not once did she try to enlighten us about the apt, amenities or the complex, she gave us a key told us where to go and the apartment was disgusting and paint sloped all over it smelled bad and the entrance to the door was filthy. No thanks
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March 2024 by Cosmos Cosmos
Marni has been of great assistance & support to me, I'm impressed and fully satisfied with her services.
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March 2024 by Mary
I, unfortunately, had the opportunity to work at this office for one day as a temp. The manager’s name was Molly and she was absolutely horrible. Extremely rude to me for no reason. I referred her as Miserable Molly. She’s the type of person that is so miserable with herself she has to put that onto other people. I even overheard her talking bad about me with the maintenance supervisor. Like grow up? She’s supposed to be the leader of the property, but she gave me no guidance whatsoever as somebody who had never been to the property before. Not my fault she wasn’t prepared to have a temp. The experience was so bad I had to report it to my temp agency. Listen to all the bad reviews. You probably would not enjoy living here. They have a lot of unaddressed work orders and the maintenance supervisor was spending all his time in the office not doing anything. RoyShay was also rude. I would ask her questions, and she would completely ignore me sometimes. The only person that seemed kind and genuine was Ruth. Otherwise, it was just a bunch of mean girls working in the office.
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March 2024 by Tracy Herman
I would like to give a shout out to Molly who is the manager at the Avana Star Lake office for all of her patience, kindness and assistance with fixing our garage. The process took a while to be completed (6+ months) and throughout that entire time Molly kept me updated on the process, was quick to answer my questions, and was beyond helpful in allowing us alternate space to store our property while the garage was fixed.This was an unfortunate experience that was beyond frustrating until Molly took it in hand and got stuff done.
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March 2024 by Brittany Stecher
Some things have improved since we moved in mid November, some thing have gotten worse. The trash situation is absolutely disgusting. There’s no garbage bins in the garbage areas so trash just get laid out in the ground. Anyone who is anyone can walk up and down this complex because the exit towards the back of the complex but also because the gates do not work. So we have had multiple packages stolen and someone even busted the window of my wife’s car, security barely patrols, they sit in the back of the complex and do nothing with actually isn’t so bad because that’s where most of the crime has taken place. My biggest wish for this place is security. I can’t give 0 stars just because the area and you get what you pay for but mine and my family’s safety is priceless. I enjoy the staff, and one of the maintenance guys so I don’t have a ton of complaints there.
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February 2024 by April Smith
I walked in RoyShay greeted me when I soon walked in shes was very nice smile on her face! RoyShay show me a beautiful two bedroom two bathroom apartment I’m looking for a 4 bedroom but she’s did inform me she’s has 3 bedrooms so when I’m ready to move in January ! She’s answered all the questions I needed to know about the apartments helped a very sweet lady she’s is!
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February 2024 by Tammy Mai
Marni is such a knowledgeable and kind individual. If you are planning on to move to Avana, do any business or need assistance I would highly recommend her!
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January 2024 by Carlos Greenlaw
Filthy, nasty vile place to live. You can no longer take your trash to the bins. You must dump the trash on your front door and let it seep till someone comes to take it.I’m surprised some governmental agency has looked into this place, from the way the staff openly disrespects tenants, to the blatant disregard for you and your family’s safety. Moving here should be considered a prison sentence. Yuck!
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January 2024 by nake bite
Moved in a appt that had roaches got transfered to another one.Its been over 4 month and i still can not get my aacount up to date.received all kind of mail and all kind of fees.until now ihavent paid my dec rent because my ascount is so messed up.the last mail i received was a eviction one. Under staff and no customer service at all. But shay is very nice and patient. I hope everybody was like her.if u looking for a stress free appt dont go there. They will give u some gray hair
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January 2024 by Lovetee Daigbe
I really don’t understand how you guys are getting all these complaints from your tenant living in the apartment and yet y'all ain’t doing anything about it. I wanted to move in this apartment after my lease is over but after going through the reviews and seeing/hearing everyone complaining about the same thing, I think I will pass. It’s very pathetic and frustrating that people are paying all this money just to live in a trashy and filthy apartment complex. Management team you guys really need to step up and do something about all this issues asap. This is not a good look on your name and the business.
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January 2024 by Abass mou s Mback s Lo
This good
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January 2024 by Car Di
I do not recommend this site at all, do not waste your time or money, it will be a headache to have to make complaints again
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January 2024 by Jesus Ovalles
I do not recommend this site at all to apply, at first they serve you and tell you that everything is viable and after you apply and pay the security deposit, they stop paying attention to you. They make a lot of trouble getting an apartment, what's more, it's been more than a month and I haven't received a refund for the security deposit, since the office is in Texas.
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January 2024 by solo Deb
I changed apartment three times in this place. It’s leaking everywhere. Mold… mold….also gun shoots every single day too
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January 2024 by Ayub Nganga
Wonderful I enjoy calling the place my home
