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October 2022 by Kim “Kim” Park
My wife and I went to Bank of Hope to look into getting a CD. Upon entering I saw a smiling guard who welcomed me to Bank of Hope. I immediately felt safer and felt welcomed. Federal Way has such an incredibly high crime rate an armed guard is a wonderful sight to see. I spoke to the guard and he assured me that Bank of Hope was one of the safest locations in the city of Federal Way. He also brought me to the proper bank person to assist me and my wife with opening a CD. He then asked if he could assist me with anything else as I waited for the Bank of Hope staff to assist me. I was assisted by a female staff member and she was a real pro. Very knowledgeable. This gave me an immediate good impression about Bank of Hope and its staff. My whole experience with Bank of Hope was great. I may move all my accounts to Bank of Hope in the future. When I went to leave the guard told my wife and I to have a wonderful day and opened the door for us. Such a positive experience I wish more businesses were like this.
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June 2022 by Amy Seo
(Translated by Google) I'm posting this because I'm not in a good mood after going to the bank.I'm not ignoring people, I'm not saying helloI don't care what the job isIt's amazing that you guys know what to do and go do business.The bank isn't the only one there, it's ridiculousIs it not okay to live together in a foreign country?I think banking education is urgent.We want our customers to improve before we lose them.(Original)은행 다녀오고 나서 너무 기분이 안좋아서 글을 올려 놓네요사람 무시하는것도 아니고 인사도 안하고무슨 업무로 왔는지 신경도 쓰지않고니네가 알아서 볼일보고 가라는식 기가막히네요은행이 거기만 있는것도 아니고 어이가 없어서타국에서 같이 살아가면서 이러면 안되는거 아닌가요?은행교육이 시급한거 같아요고객들 다 놓치기전에 개선하셨으면 합니다
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November 2021 by Paul Kim
(Translated by Google) There are two female tellers. The US bank is too far away for both of them to be unkind. Even if they explain, they don't understand and they keep repeating what they say, but I think education is urgent at the bank level. work for bank clients(Original)여성 teller가 2명이 있지요. 두 사람 다 불친절하기가 미국은행 저리가라입니다.설명을 해도 이해를 못하고 본인들 할 말만 계속 되풀이하는데 은행차원에서 교육이 시급하다고 생각합니다. 은행고객을 위해 일해주세요
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August 2020 by Jin Lee
Fast and courteous service. The employees do their jobs efficiently and explain all information with ease. There is an atmosphere of friendliness that is hard to see in other banks. It is always a pleasure to come here.
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February 2020 by Y Lee
Good bank .. I recommend there is no deception there are no hidden interests .. friendly and helpful staff.
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February 2019 by Kevin Yi
The worst bank I've ever dealt with. The banks are extremely rude. No help outside of their business hours (good luck getting cash out in a time of need anytime past 8PM). I will be leaving them shortly .
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November 2017 by David S.
The front desk ladies had absolutely no clue how to cash a check that was made FROM THEIR OWN BANK. They gave me some bs reason as to why they couldn't cash my check (said the signature from the check writer was printed therefore I couldn't take my money out) . Thanks for wasting my time, I went straight to the nearest bank of America and in one minute I was able to recieve my money for the check.
