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July 2023 by Ngel A.
Im so irritated with the safeway deli here. I ordered from Doordash a mixed 8 piece chicken from them first thing in the morning, around 1130am and they are ALWAYS out of white meat chicken even though their website shows its available. I heard the manager on the phone with the dasher being very rude when he was trying to explain that the dark meat chicken is less expensive than the white meat and asked the manager how will they reimburse me the difference. Manager said that I could cancel the order. This is not just a one time occurance, this happens quite often with this Safeway location and they act like they just dont care. Instead of putting the chicken in the fryer and asking the dasher to wait they would rather upset a local resident to the point where I wont ever shop there again. I hope Kroger management makes changes to the staff at this failing store.
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July 2023 by Megan S.
I switched to this Safeway in Fed Way due to a better section of produce. Yet this is a smaller Safeway and doesn't always have the items I need, things are easy to find and quick to get in and out. However, lately the produce has been getting picked over so I must be coming after the big rushes. The big things is they generally only have one register open (if even). The staff however keep pushing customers to use the self check out even when it is a week's worth of groceries when it definitely isn't going to fit in the bag scale. Please, if I ask for a clerk to open a register, please save the customers time and open a register. Thank you.
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February 2023 by Tanis L.
I stopped by this Safeway on Southwest 336th Street in Federal Way yesterday, Friday 24 February 2023, for a donut and a sandwich. The parking lot was large and easy to navigate, the store large, and store sections easy to find. The donuts were at the back of the store near the deli and ready to go options section. I arrived around 9:40 a.m. and the donuts were picked over, but they still had the one I wanted, so I lucked out. Some sandwich offerings were already out, and I picked a London broil roast beef option. I checked out through self check-out, which was straight forward and had a friendly worker. Both items I found to be tasty.
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January 2023 by Cybil N.
I love going to this particular Safeway. The groceries are always organized, I could get a cup of joe from Starbucks and also grab some chicken from the deli. The food is always fresh and the people at the deli are very helpful and friendly. I also love their flower selection here. Their arrangements are beautiful and the roses are always fresh! It's not as crowded compared to Fred Meyer but of course, groceries here are a bit pricier.
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August 2022 by William L.
Be prepared for false advertising. Tri tip buy one get one was a dares on 8/23/2022. Oh well. Saved my money and I'll go get some quality meat at a different store.
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September 2021 by Bryan S.
My stalkers friend pointed me out to a cashier and lied about what was going on before sitting back to see if the employee would cause me problems and put on a show for him. She was unfriendly towards me in response. Management chose to talk to her about it but even then she still was unfriendly so clearly management didn't resolve the issue. I chose to avoid this employee from then on. Management is also aware that my stalker and her friend use their stores eggs to vandalise my property yet even a year later they are still selling product to people who are going to commit crimes with it. It makes me upset with Safeway every time one of their eggs is plastered to my house despite the fact that there's not much that can be done to stop it. A new cashier was rude and inappropriate but Management witnessed it and resolved it without me needing to officially report it. I've gotten in a bad habit of oversharing my issues with my stalker due to venting about the fact that Safeway eggs are still being used on my house when it occurs. During the last time this happened I noticed the self checkout cashier and the new female bag lady talking to each other and constantly glancing at me like they were still in high school and were talking badly about someone. Probably not how staff should be behaving towards customers but my faith that management will change staff behavior is nonexistent. Today the employee I had been venting to due to the recent egging saw me come in and went on break while a manager decided to hover around me. Unless I'm mistaken Management has chosen to go after the customer for behavior resulting from staff and management being constantly innappropriate rather than fix the issues Safeway supports that caused the customers reaction. The good news is I've realized I'm over sharing and it's a problem so I can correct my behavior (I'm autistic so sometimes it takes me a little longer than it should to understand social behavior and what I need to change), the bad news is management seems to have decided to blame all the problems related to staff, management, and store policy on the customer and treat the customer as the problem instead of holding themselves accountable. Unfortunately this means I can't trust management to resolve issues appropriately any more now than they did a year ago when all this started because of my stalker and her friends involvement with this location. Which also means if I bring issues to their attention they will blame me instead of taking action to fix them. Ergo, posting about it. I wouldn't be angry and venting in the first place if so many inappropriate things in my life didn't revolve around your store and staff. A year of daily shopping at this location has proven that I am completely appropriate when you don't give me reason to be upset.
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November 2019 by Melinda H.
Today I went into this Safeway to drop off my Redbox videos and use the restroom. The staff was nice when I asked for the restroom. I get to the restroom and I'm appalled. Its DISGUSTING. Blood on the toilet seat and splattered right by where you grab your toilet paper. It looks like it hasnt been cleaned in months. NOT OK. I did tell a staff member behind the customer service desk and her friendly response was, Oh is it bad again? And she sent someone to go clean it. This leads me to believe that it's not ever cleaned regularly. Again not acceptable. I'll let the pictures speak for themselves.
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October 2018 by Garth H.
This Safeway is in Federal Way, Not Seattle. It is the Worst grocery store ever! They always only have only one checker, and sometimes there is no one and they have this squeaky dog toy that is filthy with a hand written note that says "squeeze for service" (I kid u not)so the line is extraordinarily slow. Today I was in to get some chicken from the deli at 12:15pm and there was absolutely no one manning the deli. A very nice little lady was there ahead of me and says "I've been here over 5 minutes and no one is here". I told her, "I'll find someone". So I walk over and this woman is over there stirring their soup pots.. I asked her if we could get some help at the deli and I could tell that pissed her off, but reluctantly she mosied over and said there is someone else working over there. To which I responded, "not Now" So she waited on the lady ahead of me with just a piss poor attitude but when she hands the receipt to her gives the obligatory "have a nice day". Then it's my turn which was a carbon copy of the prior customer. I wonder if their corporate folks are satisfied with a store like that. Maybe they should look across the street and see Freddy's is jammed.
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October 2018 by Ayden-Kai D.
This Safeway is the "Wal-mart" of Safeways. What I mean by that is no matter how many people are in the store waiting in line, you can guarantee that there will only be one casher open. If you have 45 mins to spare just to get eggs and milk then this is the store for you. If not just go to the FredMyer across the street.
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May 2017 by Tim S.
Slowest service in town. Each check out line can get up to 20-25customers at peak times like right now 6:30-7pm.. just keep that in mind!!!
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May 2017 by Liza Marie H.
I try my best to never I mean NEVER go to this Safeway! Every time I come here there is always only 1 lane open and like I said I try my best to not come here. If you don't mind waiting for 30 mins for two items pls go to this Safeway. I promise you, you will have to wait.
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April 2017 by Kevin L.
They have seven checkstands but I think only two of them work because there are never more than two cashiers. Every evening there are lines with 5 to 10 people and one or two cashiers. The lines get so long they go into the aisles. With Fred Meyer one block away I would think you would try and keep business. You can get out of line and go to Fred Meyer in the time it would take you to stand in line at this Safeway.
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November 2016 by Salome A.
I can't describe the feeling, when I came to the counter and asked for my thanksgiving dinner, "sorry but we are out of dinners" are you freaking joking? The manager is telling me, that I'm the second customer that pre-paid it's dinner and didn't get one. This is plain outrageous, and the only solution is I will refund your money, really? The worst customer service. If there was a way to put zero stars it would be great. I'm still waiting after 10 minutes for the manager to come back to me. Not sure what to expect any more.
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June 2016 by Ami B.
Safeway used to be my favorite grocery store, but over the past few years I have really noticed a big difference in the customer service. The Twin Lakes Safeway has very long check out lanes comparable to Wal-Mart lines! The cashiers aren't friendly anymore. They aren't helpful whatsoever, the bags are of the cheapest quality and for some reason they won't double bag my stuff even when I ask and tell them I have 3 flights of stairs! When I worked for Safeway it was mandatory to greet customers and provide excellent customer service and employees seemed to take pride in being helpful. We were trained to bag groceries and double bag the heavy pickle jars. I don't even want to shop at any Safeways anymore because every time I stop at one because it's convenient, something always makes me a unsatisfied customer. Last night I ran through the 320th one and was charged for 2 bags of Buffalo wings even though I only bought 1. I have bought many things from the 50% off clearance shelf but have always been charged full price! They don't actually change the price in the system or cover the old Barcode like other stores. If the cashier doesn't see the orange sticker they charge you full price and they never see the orange sticker. And I hate that I can't get a sale price unless I go online and have the app.
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May 2016 by Tiffanie N.
My order for Birthday cupcakes went bad 1 hour prior to my pick up time. I went to this Safeway bakery as I am new to the area. Lisa helped me and saved the party she was able to assemble 30 plus cupcakes and a special one for my sons special day in less than an hour. Amazing friendly fast service!