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January 2024 by Justin Smith
My dog loves them
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December 2023 by Crystal Butler
My Girl loves it here!! The staff are great and patient.
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December 2023 by Mesita
Been taking my dog here since I moved to Federal Way. The owner is great, other dog groomer not so much honestly… She can be rude at times and misses spots completely.5 Stars because the owner is fantastic at both customer service and grooming.
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November 2023 by Tamber Stocker
Awesome place we have been going to Susan the owner for 25 yrs for dog grooming and she is Awesome with our fur babies!! Bucky and Beaver luv her ?. Thanks for taking good care if them..
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July 2023 by Sara Bel
TL;DR: great staff. safe clean environment. Thorough evaluation.A client of mine highly recommended Biscuits for doggy daycare and after just a few visits we can see why. Our puppy Ponyo is a pit/husky mix so she's very smart, incredibly active and unfortunately anxious when left home alone. We were nervous at first to bring her to a daycare setting as we don't have any friends with dogs to socialize her with and do not trust dog parks. She went through a very thorough 4hr evaluation and came home a happy, sleepy puppy. She's learning how to socialize with other dogs and her training sessions are much more constructive with all that energy burned out. They have a wonderful app that provides updates and videos/pictures that you can download. The staff has been very understanding of her hyper puppy antics and my nervous pet mom check ins. Overall we've been very pleased with her care there and elated to find a safe outlet for her energy and socialization.
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July 2023 by Lorisa Marks
Susan does a great job grooming my little dog.
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May 2023 by Robin Haselwood
I've been taking my two dogs here for 6 years. Since they were puppies. They've never had an issue. Today I was told that my dogs wouldn't be able to come back. They said he destroyed 2 of their kennels. That would cost them a ton of money to fix and the kennels would be unusable. I asked to see the kennels. The corner of a chain link fencing was pulled out that was held on by a U-shaped nail. He chewed a small corner of a piece of wood that was covering a window. And then she started pointing out little stuff like, paint chipped off the wall, which all the kennels had that. I would have understood and been mad at my dog if he really did destroy their stuff. This stuff is easy cheap quick fixes. I was a Veterinary Assistant, in this line of work you expect some stuff to happen and animals aren't perfect. To me it feels like this person was trying to find an excuse to get rid of me and my animals for some reason. I believe they are in the wrong line of work. I wish I would have thought of it to take pics. I'm glad I asked to see it. I was stressed and worried I wouldn't be able to board my dog anywhere again. And I was so stressed about how I was going to be able to leave my dog to go to work, or trips... Before I saw the kennel, I was considering that I may have to get rid of my dog. It was so upsetting to think about that.
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April 2023 by Claribel Orellana
I've had my dog here for about 2 years. It's been a life saver when I had a baby and needed/wanted my pup to go play. I appreciate the daycare package of half days (half price), but flexibility if she needs to stay longer. It's been worth it and they incorporate fun things to keep the dogs engaged such as sprinkler time in the summer and themed photos for holidays.
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March 2023 by Maria Adsley
My dog loves to go to biscuits and plays with her friends.All the employees love her, and she gets a lot of attention and kisses and playful time.
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February 2023 by P M.
My dog loves coming here to play with his doggie friends. The staff is super friendly and they love the dogs they work with. Special events like the Valentine's Party was so much fun for all the dogs and especially the pet parents like me. I can say I trust them with my pup.
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January 2023 by Jennifer Sinclair
I absolutely love the service here. Elizabeth has been grooming my GSD/Rottie pho for over a year and just recently started grooming my new puppy Broly. She is kind, caring and you can tell she has a passion for dogs and what she does. I appreciate her very much and will always return to her for grooming needs. Thank you for the consistent great service Biscuits Pet Place!
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September 2022 by Bianca Gonzalez
I love how they cut my dogs hair.I always bring her here. Usually always have available appointments.
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July 2022 by Theresa Parker
I've been coming to Buscuits for three years. My beautiful boy Oliver always looks wonderful after a visit with Elisabeth. All the staff is helpful and friendly and I can tell they are animal lovers. I have complete trust in them and would definitely feel safe boarding there if it was ever necessary.
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April 2022 by Miran Pinza
LACK OF TRAING!!!! WORST CUSTOMER SERVICE!!! Absolutely Unacceptable!! I called over 2 weeks ago to get an appointment. Specifically asked for Monday as this is my only day off. Then I called 30 minutes before the appointment to confirm that my dog had a grooming appointment, and was confirmed. Usually I have to give my dog a calming treat for anxiety. I show up at 7am and they then tell me that it is for a Tuesday and not today (Monday). If someone called to confirm and your “business “ confirms it then the appointment should be correct. I don’t know if your staff needs to be properly trained or if this is just a lack of professionalism. I wasn’t the only one a, there were 4 other animals “miss scheduled” all crammed into the lobby. This is absolutely unacceptable. How dare you confirm and then say that it’s not the day. Your place of business NEEDS TO LEARN HOW TO OPERATE. I will NEVER come here and will absolutely tell anyone to stay far away as possible as your company has no professionalism and clear LACK OF TRAINING, COMMUNICATION, and PROFESSIONALISM. Rude girls up front and clearly can’t read a schedule!!
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April 2022 by Maryann Gunderson
We love Biscuits. Our girl Bailey always comes home looking her best, feeling so soft and smelling amazing after her day at the doggy spa! I love that they advocate for the right cut for certain pups based on their hair growth pattern and season! So far we have only used the grooming service and have never been disappointed!
