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November 2023 by Tiffany Benavente
Such a great place for body shop on your car. They’re so nice and courteous and great customer service. Thank you for doing such a great job on my car.Services: Painting
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November 2023 by Linda Reichert
The bodywork informed on my vehicle looks great! I can’t even see where the damage with :-). I am very pleased.Service: Painting
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November 2023 by Lee Lau
Auto body repair was done nicely, easy pickup and drop off of my Enterprise rental car at the shop, 4 stars for a month wait to get car in for repair and 1.5 weeks wait for repair parts to come in to start repair. Wish car parts for repair will be there when I drop off my car.Service: Body & Trim
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November 2023 by Jonathan McVety
Bob and Rebecca at Bob Bjorneby’s CARSTAR in Federal Way are collision repair professionals who do an outstanding job. I highly recommend them for car collision repair.Services: Painting
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October 2023 by Andrew Jackson
They have some serious organizational issues at this location. A lack of communication from all members of the team and an "over promise and under deliver" sort of mentality. Was told vehicle would be done by the end of the week 4 separate times, all of which were after I called days after the previous expected completion time. A lack of attention to detail in the workmanship and frankly I am not sure if all the things that were stated to be replaced on my vehicle were done. I don't ever plan on going to another collision repair center but I wish I had known these things before I chose them. They told me they could have it done in June with the initial estimate, I picked up my truck in the end of September. I work in the automotive industry and am very aware of how everything works and am just disappointed all around at my experience with this place.
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September 2023 by Randy Hellmann
Bob Bjorneby's worked on my charger. The shop did a great job fixing my car. Parts were hard to get, so it took a while to get my car back.Over all they did an excellent job on my car inside and outside.Thank you very much!Services: Steering & suspension repair
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September 2023 by Ashley R
Our Subaru Forrester had to have basically the whole front-end rebuilt. During the time it was in the shop everyone was kind and considerate. They had open communication whenever we called or stopped by asking for an update. Fixing cars right now is taking longer than anyone wants them to, and it's no fault of these repair places, so keep that in mind. Getting parts is beyond hard. But Bob and company worked hard to find and fix our car back to what it was. If we have to ever get work done again, Bob's will be our first choice!!
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August 2023 by Ray Stewart
This time around I'll give them four stars as both times I've had to return car for overlooked mistakes.But I'll still use them when necessary.Services: Painting
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July 2023 by Marcus Crawford
I'm more than happy with their work. My car looks great. The time it took to complete the job is my only gripe. But, I guess Rome wasn't built in a day.Service: Body & Trim
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July 2023 by Bettina Kanesta
They did a wonderful job repairing our driver side car door and passenger and in a timely manner and good communication
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June 2023 by Jet Away
Context: My van was hit by another car in the rear side area.Picked up my van from them to find out my trunk, which was working just fine before, now wasn't opening and staying open properly. I went back immediately to let them know. The first thing the guy there (who I found out later was the owner of the shop, Bob) said was the lift gate was not working when it came in.To Bob: check your cameras out front on June 5th around 11am. You will see me opening my lift gate and as it stays up I take my kids' car seats out from the back. That was the last thing I did before leaving the van with you. Stop lying and just be honest.Next he tells me these things can go out whenever on old cars. Get this, on the paper work it listed the lift gate was removed and installed in his shop. My lift gate was working (as camera footage will prove) and now that they've removed it and put it back on it stopped working.A couple of hours later my insurance agent, the owner of that shop Bob and myself were on a call all together and Bob is still trying to lie his way out of this. What a snake. Avoid this shop if you can, completely dishonest and unprofessional.Service: Body & Trim
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June 2023 by Jake T.
Context: My van was hit by another car in the rear side area.Picked up my van from them to find out my trunk, which was working just fine before, now wasn't opening and staying open properly. I went back immediately to let them know. The first thing the guy (who I found out later was the owner of the shop) there said was the trunk was not working when it came in. I called him out on lying (plus if it was not working before then it would have been part of repair they would of had to do since the damage to my van could have affected the lift gate) then he said the car is old and things like that can go out whenever.Get this, on the paper work it listed the lift gate was removed and installed. My lift gate was working and now that they've removed it and put it back on it stopped working.A couple of hours later my insurance agent, the owner of that shop Bob and myself were on a call all together and Bob is still trying to lie his way out of this. What a snake. Avoid this shop if you can, completely dishonest and unprofessional.
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June 2023 by Andrew Rygel
Perfect job! Looks just like it did before the accident; they even matched the road rash at the bottom of the door, which shows some serious attention to detail. High recommendationServices: Painting
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June 2023 by Jessica Ellen
Put me on hold while I was in the middle of communicating with the receptionist and told me the next repair is 2 months out. Do not recommend going here. Unprofessional.
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June 2023 by Pete Holloway
Horrible work on classic mustang paint chip groove in door henges area was slapped on didn't get paint stripes right.. came back and never fixed right$$$ not worth it
