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December 2023 by Ann Graham
In the middle of weekend errands, my engine started to stutter and I got the dreaded flashing check engine light. These guys were friendly and reassuring on the phone, and I was able to limp in staying in hybrid the last mile to the shop. They were transparent on repairs, pricing, and timeline the whole way through. Very happy with the service I received here!
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November 2023 by David Centioli
My girlfriend just got her car fixed there and then discovered her $200 prescription sunglasses were missing along with the handmade case I made for her. When asked they said they had no responsibility for stolen items.
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November 2023 by Ti Lei
Provided great customer service and did such an amazing job at fixing my brakes. Now me and my family are safe to be on the road again.
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November 2023 by David C.
I always go to Bucky's, but had never been to the Federal Way location. Dean Lilly was rude and condescending from the start but it was the closest location and we needed our car fixed. When we got it back we discovered a $200 pair of prescription sunglasses in a handmade case that never leaves the center console was missing. Dean says he was the only person with access to the vehicle and says he makes too much money to steal and said the car was messy. We are filing a police report.
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October 2023 by Kathlene Moreno
They gave me a free estimate for a new catalytic converter for a used car we wanted to purchase, and they had the parts available to install it the next day. They also installed some cables to prevent it from being stolen again. They were extremely helpful. I would highly recommend the Federal Way shop for catalytic converter replacements!
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September 2023 by Corica Tatum
Fair everything they did was amazing will return next week for my back brakes they did an excellent job on my front brakes and gave me a good affordable price.
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September 2023 by skye Henterly
I’m so very thankful for this place and its kind employees! I broke down on a Saturday afternoon mid- road trip, and even on a weekend with not much time left in their workday, they replaced my radiator and belts and had me back on the road within a couple hours of getting to them, all for a reasonable price. stand out customer service all the way through. Couldn’t recommend ‘em more highly!
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July 2023 by Marie Rivers
I want to thank bucky's for doing such a great job. The work that was done to my car was quite , Extensive my car is running great now after some recommendations that needed to be addressed I am very pleased.I recommend Bucky's if you have a problem. Thank you To the district manager service advisor and technician of bucky's.Services: General repairs & maintenance
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July 2023 by Karrie Burrell
I want to thank Dean. What a great human and helper! I know where I'll be taking my car for service in the future, even if I live in Kent! Dean, you have know idea how grateful I am for your help with my radiator/coolant issue. Thank you!
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June 2023 by Vina Henry
Dean and the team, thank you! Dean was very informative, knowledgeable, trustworthy and honest about my vehicle maintenance. I appreciate your services!Service: General repairs & maintenance
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May 2023 by Nick Edwards
Dean and the team have been helping my cars operate safely since their older location by the skating rink.They are great at setting expectations with accurate estimates and honest in their communication (they always call prior to doing any work).It's rare to find a mechanic who cares about the client instead of the total invoice and that is why these guys are who I'd recommend to anyone who needs help keeping their vehicle safely on the road.Services: Exhaust
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May 2023 by Brigette P.
Love this place. Very helpful and thorough with their work. Had a few accidents and they always got me back on the road asap! They price quite fairly and has not ever gave me the run around about any services needed for my vehicle just to put extra $$ in they pockets- honest and fair! Great communication as well- they always call to update me with any and everything about my vehicle.. Appreciate these guys!!
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April 2023 by Emily Emiley
My Subaru Impreza's clutch was failing and Dean and the staff at Bucky's were incredibly helpful. We had my car towed to their shop from another repair shop. Bucky's price on a new clutch installation was significantly lower than we were quoted elsewhere.When they started the repairs, Dean was in regular communication, texting photos of shoddy equipment used by the other shop and keeping me informed of any additional parts that the repair needed. Bucky's got the clutch replaced in under a day and it drives great now. Wish we would have taken it to Bucky's in the first place, but glad we ended up there. We will definitely be return customers and recommend Bucky's in Federal Way to friends and family.Service: Transmission repair
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March 2023 by OneGreenSmurf _
The transmission started leaking on my car. Knowing how expensive this are to replace I figured I'd end up getting a new car, but wanted someone to look at it just in case it could be fixed. They ended up saying they were able to fix it but never gave me a quote or anything. They ended up charging me $600 and had also charged me with flushing and replacing the coolant, which they hadn't mentioned to me before, and was good on coolant when I dropped it off. 2 days later it started leaking again. I decided to get a new car, and asked if I could at least be refunded for labor. They said no and the best they could do was $200 in house credit, which is useless to me now.Service: Transmission repair
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March 2023 by Tina K.
It's been several weeks since I took my vehicle in (2001 BMW leaking coolant). THANK YOU to Dean and to the entire Bucky's crew. I appreciate the way Dean listened to me when I explained the issues with my car. I also appreciate that when he explained what they've found and what it will cost to fix, he didn't speak to me like I'm a moron who doesn't know her car. I know enough mechanically to be dangerous and its so refreshing to be spoken to like I know what I'm talking about. Thank you Bucky's Federal Way for the honesty, fair pricing, high quality work and for getting me back on the road so quickly!
