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November 2023 by Geraldine Cole
Great, friendly service. Highly recommended
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May 2023 by Josh Caldwell
The manager, Max was awesome. I know truck rental companies can get torn up in the online reviews. I’ve had my fair share of bad experiences in the past with other companies. We received a brand new 26ft truck in Utah and had nothing but a great experience. We were even able to bump up our rental period by one day. Max was flexible with us and very understanding. Thanks, Max and keep up the great work! ?
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September 2022 by Megan Schreiber
Good luck trying to get in touch with anyone here, worst customer service I've ever experienced.
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July 2022 by Van Ha
Absolutely horrible experience! We booked online a few weeks in advance, but when we got there to get the truck, nothing is available! We planned for our moving days and got everything ready for nothing. Companies must not be allowed to treat customers like this!
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April 2022 by Will H.
Terrible in person customer service. Agent cursed at my associates trying to pick up a truck.
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August 2021 by Bianca Hayes
Worst rental company ever!! I reserved a truck a month in advance only to show up on moving day and find out they have no truck available and cancelled my reservation without notifying me at all. Unorganized, uncaring, terrible company. Hope they go out of business!!!!
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May 2021 by Zach Stoddard
Read the reviews - your reservation will not be available. If you're lucky they will give you a 'courtesy call' to let you know the day before. They will likely tell you that there was a glitch in the system. Based on other reviews - this 'glitch' has been an issue for years. They do have better prices than U-haul - however, based on my experience, I can only assume that the listed price is also a glitch.
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July 2020 by Debbie C.
This is the worst car rental place I've ever felt with! Max is completely incompetent and in my opinion a thief. I rented car for a week, it was not clean, there was a screw in the tire, I had to buy new tire, car nothing but trouble. Upon return of the car I offered receipt for gas I just put in and max declined, he refused to go check mileage, gas or car, he ended up charging me $26 for gas. I had to rent car again a week later, even though lot was full of cars he said he only had the one I rented the week before, I didn't want to accept it but I ubered there and had no choice. The car was filthy, with used face masks, floors, nothing was sanitizer or cleaned. I took to Kent location and the happily exchanged the car and were disgusted by the conditions of the car, the also adjusted my drop off time which showed on my new contract. Upon returning the car half hour early, I took pictures of full tank of gas and mileage, max of course was too lazy to go check. When he gave me my receipt he charged me $79.34 for additional hour, I showed him the new drop off time and he refused to adjust it. Max is lazy and a scammer! DO NOT RENT FOR FEDERAL WAY BUDGET!!!
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July 2019 by Stephen V.
Worst service imaginable. A week ago via online promotions I rented a car for my 2 week Seattle visit. The price at purchase was $675 for a Toyota Camry. The rental was 7/25-8/6 noon out noon in. I arrived to pickup my rental at 2:25 (7/25) this afternoon and am informed that because I was late picking up my car the rental agreement was being changed. The new price, because I was 2.75 hours later, was $850. After spending time with a 1-800 budget CSR, it was determined that the small lot where I was to pickup up car, wasn't responsible, nor was Budget. They told my wife that she needs to call Budget and speak to a CSR ? So it's clear that I have little recourse at this moment. So I'm offered a choice of 3 cars. A white 2018 Camry, a Ford Fusion, and a Subaru Outback. The outback, is called an 'upgrade'. So I vetoed it because that might force me into agreeing to pay the added $200. The Camry is my choice since I like them. But upon looking it over, it was returned recently but never cleaned. Covered in bugs, the interior is un-vacuumed. Windows smeared with prints and possible saliva splatter along the drivers top edge of the window. The woman (Cheryl) informs me that "we're not allowed to wash them". Her exact words. Oh, yeah, the gas tank is at 1/4 tank. After confirming that I am not expected to return it full, in fact only as I received it. So I signed off and drove away. I took photos of all this for the record. A couple miles down the road the dash board is informing me that "service required immediately, return to dealer" So I drove to the main Budget rental lot near SeaTac airport. Where I was taken care of properly.
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July 2019 by soumya d.
This review is about the location 34225 Pacific Hwy S, Federal Way, WA 98003 We had the car for about a week. Car was dirty inside...and there was a stinky smell from the beginning. There was a coke bottle left underneath the driver seat that we found quickly after picking up the car. The entire inside had a stinky smell. My wife complained it was as if someone had smoked inside the car for a long time. Our 6 day trip was with this uncomfortable smell. On the last day we found there was a tray of chips with an open sauce that smelled literally like p**** It was under the passenger seat. I called the rental office and they said they check into this and call back. I have not heard back from them. I then dropped off the car at the airport (different location). DO NOT RENT FROM THIS LOCATION - FEDERAL WAY unless you want to find hidden treasures from part reservations and want the odor in the car.
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May 2019 by NHU LE
Great customer service and great price. Thanks
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April 2019 by Tary S
Max the owner/operator went above and beyond to resolve a problem. Attempted to get issue resolved with "customer service" which was a joke. Employees in customer service need to look up the definition of customer service. The truck we rented was in excellent condition. We will definitely do business with him again. Thank you, Max for a great experience.
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March 2019 by Danny M.
Terrible, Terrible, Terrible, the vehicle was great but OMG!!!! The only person behind the counter was completely rude and unprofessional, she is definitely not a people person and need to find a different kinds of job ASAP. At first I thought she was mute, but then when she finally opened her mouth it stunk. Please do yourself a favor and stay the hell away from this place. Unfortunately i only got two thumbs but they deserve 10 thumbs DOWN
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March 2019 by Barra B.
Horrible experience. Horrible customer service! I reserved a moving truck 2 days ago to pick up something from OfferUp. I get to the location this morning and it was just a drab feeling walking in. I greeted Cheryl ( it was quite obvious after a few seconds of silence that she would not be greeting me) Obviously annoyed she gave a dry attitude. Didn't have the size that I reserved. It was like pulling teeth to get her to open her mouth and explain the different coverage etc. I ended up saying (politely) You know what, I'm just going to cancel can you please send me a cancellation confirmation? If it was possible to be an more dry, the woman said I can't email you anything. That's it! No follow up no nothing! There was another customer who decided that she would go elsewhere also! What a twilight zone experience to say the least! I would highly suggest looking somewhere else! This location is independently owned and doesn't offer any structured method of running a customer service oriented business! 2 thumbs down! Uhaul took care of me with a smile on their face and fewer bucks out of my pocket!
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February 2019 by Janet M.
Max the manager, is a completely incompetent manager. The person calls me saying " due to the snow we will not be open the following day, and based on this I recommend you don't bring the car back today, bring it in the next day at no charge". She emails me and provides me with her personal phone number as well as email, and this person has no recollection of the call, conversation she had an I'm charged an extra day for her lack of professionalism and complete incompetency. Garbage business , garbage manager, if you want to get ripped off , come here.