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March 2024 by Scott Wheeler
I love this place! The staff is so friendly and kind. They have alot of high quality jewelry there at really good prices. It's a good place to bring you unwanted items and you can use that money to put things on layaway too. They have helped me in my time of need. They will have a customer for life from me.
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March 2024 by L. Rice
Friendly staff!
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February 2024 by Jimmy Larson
It's bad of the bad pawn ,they eat 40 min my time and for 3 new tolls ,they told 30$ ....... Never never
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January 2024 by Adam E
I just walked out after being ignored standing at the gun case with my ID and debit card in hand. I was ready to put the $2300 DP12 on layaway as I missed it the last time they had it in. Three workers in the store and I was the only customer. Another customer came in and both the girls helped him while neither even acknowledged me.
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October 2023 by Jerry Farley
Purchase my vacuum that I did not need any longer. Friendly staff and a great experience at a pawn shop.
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September 2023 by Stephen Dotson
Dude tried to give me 25$ for a 200$ saw and they were all rude to their customers
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July 2023 by Danielle Taylor (Dani)
I really appreciated how LJ treated me and gave me a great deal on the jewelry I was selling!
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March 2023 by James Priest
They lie about having to use cash and claim its a state law. I worked for a pawn shop so I know it's not. Don't use.
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September 2022 by Terle Bourland
Lol this place is a joke do not go here. The employees told me it would be $100 to renew my loan and told me to come at 11am today. I go and the manager says it’s $231 to renew ???? So what is it your employees either like to lie or you don’t train them properly? His name is Rava . Also, I was looking at the firearms here and the same firearms for brand new were cheaper at a local gun shop than a used one here.
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May 2022 by Sebastian M.
I've never been so insulted in my life. I've been doing business with cash America since 2014 as a customer & was employed by them from 2016-2017. I've never had any issues until now. the manager Mohammed was unreasonable and wasn't willing to work with me at all. I bought a chain in 2018 for $2,500. Today I went to go pawn the chain at the Puyallup location and the manager amber told me that it wasn't solid gold and it had metal in it. I made her aware that I had purchased this chain in 2018 from cash America in federal way and had pawned it there and got it out in 2020. amber then looked it up in the system and then called Mohammed the manager at the federal way location to let him know the situation. Mohammed then told amber to have me come by to pick up my refund of 2,550. I arrived at the federal way cash America and Mohammed started to help me. he weighed my chain and that checked out but then when he went to measure it he stated it didn't measure correctly. he then proceeded to help other customers around me while I stood there looking stupid. i then asked him how we could rectify the situation & he told me he couldn't help me with that. I then asked him if the camera footage goes back that far and he said no. then he stated unless I wanted to purchase something new he couldn't help me with anything. even with the receipt and all of the prior documentation in the computer he still wasn't willing to help me. I'm beyond disgusted. amber was amazing and went above and beyond for me and I really appreciate that so id recommend going to the Cash America in Puyallup if want to be treated with dignity and respect. its sad to say that after doing business for years in federal way I will never go there again.
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February 2022 by Keitho
As a customer of Cash America I like to time whenever I have it to look at things sometimes other people let's go or find it not useful for them. I've been around to quite a few of these Cash America places and there's only a few that I would have to take my hats off to and one of them is this location. I do not know these people and they don't know me aswell so you would think that going into these businesses you would get greeted automatically right it's an automatic thing well not every Cash America and you'll notice quite other places they have this nature or this atmosphere where you can't explain but you walk in there and you feel like you're going into a Goodwill places not to say that they're bad and you don't feel like it here management are very down to earth and the employees are also cuz they are an extension of management. Ever since I stepped into the store I've noticed management and the assistant manager have not have any days off I mean literally I was almost there every day. Your service is off the chart also because they know we're humans just like them and want to be treated just like everyone else too. I would recommend this place if you're looking for new stuff or vintage things that would not be easy to find.
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January 2022 by De De
Like most individuals, it has been a tough year. While facing the pandemic. I succumbed to a lost of my business. While being deeply depressed. With no income to take care of my family needs and bills. Ive find myself having to pawn my equipment. Which prior I had no clue what a pawn shop was. After visiting several cash america location in tacoma. Ive felt pressure, embarrassed and ashamed to be there. As they stare me down as soon as I enter. I wanted to give up. But decided to drive 30 mins to visit the federal way location. Which is now the only location I will go to. The experience and atmosphere as I enter was extremely positive and for once I felt welcome. I TRULY WANT TO GIVE A POSITIVE FEEDBACK TO RAZA, CHRIS, and SCOTTY. They treat me as a guest and always provide excellent service. They have changed my perception of pawnshops. Again thank you guys.
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June 2021 by Chuck Wiklund
Good prices and service.
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April 2021 by Drewdown702
Bad business.
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April 2021 by Mr. Sr
Nice staff and good spot to finding somthing I like.