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February 2024 by Sara Bellamy
They would only let me try shoes on one at a time! That's not how shows work. They suggested I buy the $200 boots and then return them if they don't fit. Walked right out of there
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January 2024 by Kristina James
Use the app. Sign up for specials. I almost always get some kind of discount. I like to buy online and pick up in store.
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January 2024 by Maria Louie Gaspar
Different shoe brand. Lots of choices. Huge place.
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November 2023 by Jenn J.
Do NOT do a return here. I returned two separate orders. I asked for a receipt confirmation that I returned. They refused said I will only get an email. When the girl was doing the second order someone stepped in and said you are doing it wrong. And had her do something different. I asked twice for clarification that the first order was done correctly because why would it have been if she was doing the second one wrong. I was assured that she did and my refund was issued. Fast forward. I got email confirmations and one of the two orders was refunded on my account. Trying to get the second refund which is not small and not getting any actual help. They scammed me. For clarity they did not tell me before I returned that I would not get a receipt confirming it went back on my card. Won't let me give zero stars or this would be zero
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November 2023 by Candiie W.
Came in yesterday for a pair of dressy boots for work. I was greeted when I walked in. Lee helped me find some workboots. She was great and suggested a trick to loosen up the boots in time for a work trip. Which worked and wearing them all day to break them in felt more comfy.I do wish there was more selection in the store. 50% of womens boots were the same style and color just by different brands. And wish the selections by gender was more obvious from the entrance.
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November 2023 by Wanda Griffin
Place was clean, didn't have the size I needed. Cashier was patient and kind.
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September 2023 by Emma Bullock
Great place to spend your money! The customer service representative was very helpful, nice, knew her job well ?Julianna
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September 2023 by Blue
Strange security guard was harassing me when I was trying to lookup details on a pair of shoes was non-slip shoes and was muttering things about sexual assault and kept bothering me. He started insulting me after I decided to leave and threatened to follow me to my car. Won't be returning to this location.
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July 2023 by Catherine Case
Ladies helped me locate shoes for a Speakeasy event. The shoes were super comfortable. Even got some tights.
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June 2023 by Mystery S.
Hey DSW, please update your hours on this posting. Store hours at the Federal Way location are not as posted here.
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May 2023 by Jason B.
Made an online order, 4 hours later still wasn't processed. Called and the person answering the call acted like I was inconvenience them for even asking when it will be fulfilled. About 15 min later we finally received the email saying it wasn't in stock. Totally get it, they have x amount of product and the shoe I wanted is in high demand. In the email they send me a coupon with 20% off next purchase. Of course my shoe and most of the brands we like are excluded from the coupon. Positive side: they have a lot of shoes to offer, place is super clean and generally friendly staff.
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April 2023 by Lisa Larson
I found some awesome kicks to replace my worn out Chucks and was really grateful for the huge selection. It is hard for me to find shoes that fit properly because I wear a size 11 women's US. The people that work at this location are super helpful, kind and friendly and tried to help me find a discount or coupon. The only reason I gave 4 stars is because I feel like everything is too expensive for an outlet store. I still bought a pair lol.
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April 2023 by Tori B
Emma was extremely helpful. She took time to come from behind the counter and suggested appropriate accessories for my needs. 4/29/23
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April 2023 by Isa Sorensen
There is no restroom here, if you need one go to TJ MAXX next door and they're pretty cool about using theirs.This DWS is kind of odd. Because as I waited in line someone came up to ask if I found everything ok. And then when I went to check out they asked the same thing. Yet when I was actually browsing shoes and looking for a size, there were no workers on the floor. Well there was one, with cool dyed hair, but she was hella busy. So yeah. Overall ok.
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April 2023 by Charlee Olim
Convenient location..and they grant points for bringing in donations of used footage to be recycled. Good selections for all ages! Great sale items.