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October 2023 by Alan Unis
I found Greg's after looking for a reputable mechanic in Federal Way for a number of years. I was impressed with the timeliness of the diagnostic and repair services! Our car is an old ( >20 years & >190,000 miles) Lexus which has been sadly neglected for the past 5 years. I knew it would be a costly maintenance and repair visit. The list of repair and maintenance services was consistent with my expectations. But, I was given options to stage the service visits to spread out the cost over a few months. The car is running well and I am very satisfied. Now I'm confident that I may be able to get the car to 300,000 miles! Thanks especially to Dylan! I highly recommend them!
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October 2023 by Kalyn Auelua
Amazing customer service. Way better than any dealer I’ve ever been to. I absolutely would recommend this place. It’s quality parts, quality craftsmanship, and amazing customer care that sets this place apart from all the others. 10/10Services: Air & cabin filter replacement
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October 2023 by Prescott Hahn
GREGS Japanese Auto is Not ONLY place to take your Japanese made vehicle to for repairs. They take the American muscle car too!! Walked in with my Challenger SRT8, one of my orange amber light was out. Lance knew exactly what needs to be done within a minute and took care of my issue immediately. Lance was an amazing guy. He was a very professional and knowledgeable about the issue. Thanks again.
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September 2023 by Patricia
Fantastic service with great attention to detail...I love their new service report system. Thank you each and every one for ensuring my families safety.
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September 2023 by Edin Jakupovic
Greg’s is the only place to go! From the first time in and every visit of taking my vehicle here for regular service, I’ve had only the best experience and professional service. Chris Richards and the team will go above and beyond in making sure that you’re taken care of as a customer and reassure you that your vehicle is in great hands. Cannot recommend them enough. If you need service done right and with great customer service, go see Chris at Greg’s!
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August 2023 by Kat Bailot
Charged me over $1800 to take out and clean spark plugs twice. Spark plugs are only a few dollars, and I still need them replaced. Kept the car for weeks, so I had to buy a new one while waiting... charged $500 for alarm going off, but it still does. Charged another $1336 to replace fluid. I checked fluids when I got home, and empty, had to replace them myself.
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July 2023 by Brittni Field
Got me in same day, Jeremy is a great guy! Really appreciate the work they do here, car is running so much better after just an oil change ?
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July 2023 by My-Linh T.
Jeremy is the best! Had a problem with my bumper and tire pressure sensor and he was able to fit me in the same day. Maybe he knew I was having a bad day but he is amazing!
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June 2023 by Donna N.
New customer based on prior recommendation of my car's prior owner. So far not overly impressed with the "new management/owners system." Even though I made an appointment on a prior call, I was later told that new owners do not take appointments persay but rely on anyone who comes gets in. Apparently, at this time, due to a glitch, ALL site calls are routed to this particular shop.Was checked in very expeditious and courteous for my "oil change and alignment." Unfortunately, it was not until I arrived home that I became aware that the oil change did not occur.The "new system" seems not very efficient, rather disjointed and discombobulated. I am hoping for a local, reliable future service commitment, but time will tell, I suppose.
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May 2023 by Jordan Mehl
Service and staff are phenomenal. Had an issue with a Honda Fit, a simple problem a few zip ties could fix. These guys let me know and we were good to go. They put the car on the lift and gave it the quick fix. These guys didn't even ask for payment for the fix. 10/10 please choose this place first for all service!
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May 2023 by Libby Dykstra
Wow!! This was the best auto repair shop I’ve ever been to, and believe me, with an old car, I’ve been to a lot. Greg’s Japanese auto saved me. I was on a road trip and a part of my car was stolen, and these guys helped me in the most kind, caring, a timely manner. If you EVER need car service done in this area, I can’t recommend them more. Thank you guys SO much for all the kindness and help!!!Service: Auto exhaust system repair
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May 2023 by Felice Williams
I stand by my comment by saying they were the nicest guys but i will not be taking my car back for the repair i initially took it in for. After doing some research on my own there were a number of things that could have been checked so I was charged, picked my car up with the same issue I took it in for. So disappointed, really liked the guys, but needed my to be fixed.
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May 2023 by Nadynne S.
They charged me 3x as much for a timing belt change and water pump and oil pump. 6,000.00. plus they put emergency break on when it didn't need to be on and didn't tell me now my breaks are bad. I think this great name company has disintegrated since they've been under new management . This stripped me of my savings and I don't trust them anymore. Back to Honda service .
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May 2023 by Ali R.
I called to get an estimate for an oil change. It took a while to get an answer, the manager Jeremy apologized for the wait explaining they had people out sick and were short staffed. He then talked me through what they provide with the oil change and the price and let me know about an online coupon that would basically give me half price and said if I was ok with leaving my car with them unt they could get to it a soon as they could, I could bring my car in and they would give me a ride wherever I needed to go and pick me up when it was ready. Turns out I called the wrong Greg's, I'm located in Puyallup and this is the Federal way one, so he gave me the name of the manager at my shop told me to tell him he had me call and also said to call of him if I needed anything else. 10/10 customer service to someone who didn't even end up using his services.
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April 2023 by Sarah Dethlefsen
I had an estimate from another repair facility for $500. Jeremy didn’t believe that was the problem- he diagnosed and fixed the issue while I waited and the cost was only $100! I am new to the area and now have found my mechanic! Highly recommend Jeremy and his team!Service: General repairs & maintenance
