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February 2024 by Angel Menjivar
I can't explain how grateful my wife and I are to the doctors and nurses who helped us, I don't know how to thank them for the attention and good treatment they gave us, I can only say thank you a million times, I hope you will always be like that and we appreciate your I work and sacrifice because I know that work is not easy at all.
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August 2023 by Dave C.
The discrepancies between online quantities of SKUs and what they actually have in stock is abysmal. Let alone having to fight the Costco traffic just to get in their Federal Way store. Dealing with their app to get my military discount is ridiculous too. I'll just go across the street to Lowes from now on. I'm done dealing with Home Depot.
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July 2023 by Mslizabeth G.
ive been on the phone for four hours with customer service this morning for their online store. Dont order online from them, im not getting my purchase on time at all, it was supposed to be arriving today and ive asked several times for a refund, but they say they are going to fix it and gave me a ticket number after 4 people hung up on me. I thought the online was like the store but the vendor can create a ticket number and say it was shipped when it really isnt shipped at all. if you really want something go to lowes. They say they will get back to me in 1-2 business days. I just want my item or a refund today. A refund will take 3-5 business days just a heads up.
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February 2023 by Billy T.
This is too funny not to share. Went in this morning on a Saturday. Asked for assistance unlocking about $1000 worth of tool kits. 10 minutes later nobody came after I asked for assistance at the cashier counter. So I grabbed what I needed and proceeded to checkout. Told the girl working the register who originally called someone for me, that nobody ever came. She said "oh". So I said I'll just order everything off of Amazon. She said "I don't blame you". Lol, didn't care to help the store make a sale. Then she asks me if I would care to apply for a credit card. I declined, and she then said " yeah I wouldn't want a card at a place that has no customer service!" Great Job home depot! I shop here every morning, and I know it's a small drop in the bucket, but last year I spent over $100k here. This year will not be the same, I'll just go to my supply house.
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January 2023 by Oscar Gonzalez
It's all about how you walk in, I found hidden deals today. Tomorrow don't know yet.
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November 2022 by LJ A.
Fair warning to anyone needing to return an item.:Apparently home Depot has experienced some scamming with regard to returns. They have now changed their return policy so that your receipt alone means nothing. They have decided to punish all customers by requiring the original receipt and the exact credit card the item it was purchased on. This means Husband /wife or domestic partners who reside togather with different card numbers cannot return items the other partner purchased with out their credit card! You would think thete would be some kind of flexibility for loyal customers???
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September 2022 by Jennifer C.
We had several issues with an order we placed for delivery from this FW store online. These issues cost us a lot of lost money for labor team we hired that did not have materials for a job we scheduled in our yard.No responsibility was taken by this branch. Federal Way store told us wasn't their fault but was Home Depot online order teams fault, as well as the delivery team, and then the store they transferred part of the order to. We ordered from your store and it was a terrible experience. Please take some responsibility and learn from our negative experience. Although we still needed the materials, we cancelled our order out of principal. I cannot continue to give our business to a company with so little willingness to listen, and the instinct to fight and point fingers-rather than work together to solve the problem.
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September 2022 by Johnna S.
Incompetent or dont care. Truck rental is a joke. The only person who did there job is the manager or person in charge. DONNIE thank you for giving me the best customer service and making things right when things went wrong. . Thank you! I would have gave you a 5. Rental 0.
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August 2022 by Brian H.
They offer some great tool and truck rentals here. I was able to rent a truck for 19.99 for 75 min for a short local job. It was exactly what I needed and the staff even let me get other things I needed at the store before running the clock on my rental.
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July 2022 by Pavel S.
The never stop whistling guy (manager) stopped whistling loudly and obnoxiously the rest is tolerable.
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April 2022 by Vera S.
The store employees are few and un concerned. I had a bad fall outside, just a few feet from their front exit. I am now suffering from a facial injury and a badly fractured elbow. No one from Home Depot is even aware of the hazard they have created by their cable locks attached to their BBQ Grills. This business doesn't deserve any stars, in my opinion
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March 2022 by Mary H.
Omg! The second time this season and the last!! I cannot shop without being stalked by loss prevention! In the garden center no less! What am I going to do put a bush in my coat?!! What would people do with a freakin hedge even if they did manage to get it out the door without paying?!! Cashiers are sticking their heads around corners, looking suspiciously at customers. I walked out around the corner to my car and the Asian cashier poked her head around the wall and a male employee ran out and they both just stared at me. Wtf?!! I'm done, never shopping here again. Apparently everybody in Federal Way is thief! I'm going to Lowes, at least their loss prevention doesn't harass customers.
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August 2021 by Sherman B.
Got off chat line with Home Depot rep today (08/30/2012) and came away more frustrated than previous chats. Person said according to tracking info items were supposed to have been shipped. I informed her that when checking the Home Depot website, the packages are still in CA. Another chat break down.UPS, FEDEX, etc. all have excellent tracking information. Home Depot, one of the biggest hardware stores, doesn't know for certain where my orders are. So sad. Won't be doing any future business with them. Lowe's Home Improvement my next stop.
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October 2020 by Hank A.
Impressive!Seems strange to use curb side for Home Depot! But hey we are in a whole new world! Angela an her team were absolutely amazing! Super friendly, a great attitude, and made sure that the order was correct! I would definitely use HD curb side again! Great job Angela, many thanks!!
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September 2019 by Deisy M.
if i could give less stars i would, i asked someone for help and i showed them what i needed and with an attitude the lady said "well that's amazon search on the home depot website" well first of all i'm asking you if you have the item not where the f*** it's from, and it seemed like it cost her an arm and a leg for her to help me, workers there are really f****** useless.