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November 2023 by Chester Rideout
I had a financial issue with my account, came to this branch and I discussed my concerns with Ghania in detail. She was able to help me in getting resolution to my concerns. Ghania is very professional and is always willing to help me if needed. Ghania is also a good listener and welcomes me by name. She is a Keeper.
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November 2023 by Roni Ghuman
This branch in federal way is the absolute worst. They do nothing to make your life easier. They do nothing above the absolute bare minimum. They never will try to go above or beyond for their customers. Its a literal joke... this branch almost made me consider switching banks as a whole.
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October 2023 by Tyler Mayfield
If I could give this branch 0 stars I would. Customer service is horrible here, if you have a question or a problem you need help with don't even waste your time. Go to a different branch, they do not want to help you here.
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July 2023 by Dominique
Fantastic and quick help. Sat with us as we needed notary assistance and very informative about opportunities with them. Easy to find and navigate to as well. Thank you Kristy!
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June 2023 by A.Michael Glaefke
There's a fine group of people working here.
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May 2023 by Atasia Alderson
People are rude flat out every time I bring my grandmother through the drive thru mind you it was 5 minutes until closing but that doesn’t justify the attitudes received .
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November 2022 by Mmmcookies
Went in to do a wire transfer. Didn't have an appointment. Someone came in after me also didn't have an appointment. They were taken before me and I was told I would have to wait an hour.
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May 2022 by erick RE
This bank is trash I went to cash a check and one of this lady did not want to cash it,she toll me that the check probably was stolen or something like that basically she was very rude it never happens to me before very racist lady I think people like that should no be working at this kinda job, is totally wrong and is not acceptable ,and she also was asking me for my social security number and gave her everything she was asking for and still don’t want to cash it. But I call the person who gave me the check and she was able to come down and get cash for me but it shouldn’t be this way is so wrong! ?
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June 2021 by Nancy
Not enough bandwidth and employees. If a customer comes in to open a bank account they should accommodate. Have to go to my credit union they always accommodate my requests in a timely manner.
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March 2021 by Tim Knott
My son and I opened checking and savings with Catherine and it could not have been a better experience. She made it so easy. Catherine is very friendly, extremely helpful and answered all our questions. Very nice lady. Look forward to doing business with her and KeyBank.We also opened an investment account with John Sul (Financial Advisor) John is also an extremely nice, friendly and knowledgeable professional. My son and I love these people and look forward to building our future with them. Thanks again Catherine, John and Angela.
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October 2020 by christine karanja
Customer service here is from Stone Age christy or Christine or whatever should be fired and never hired in customer service again.. she has no idea whatsoever of what she is doing .. she couldn’t answer any of my questions while another nice gentleman helped me and fixed the issue in less than a minute..
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September 2020 by Timothy Hill
Catherine was honest and very helpful
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May 2020 by Ray the Reviewer
Man being a customer of the federal way key bank will make you frustrated, because I can never get my questions answered in a professional manner. Literally I can ask in the most nicest tone and still be offered no assistance. No manager was able to help me nor did the employee did anything to help me out ugh. Okay now I'm avoiding this location since they have no manners for people. I gave them my time for no help.???
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September 2019 by kelly suttle
These people are con artists and cheats they steal your money I am disabled and they have cheated my husband and myself out of hundreds of dollars closing active accounts so all our bills bounced for no reason they are Scam artists not bankers and then when we went to the bank to clear things up they were condescending and acted like it was such a tiny thing well I hope noone ever uses your bank and you are shut down
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September 2019 by Ems knew
I like it, but to much security!! Which is good and sometimes not good...