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March 2024 by Gail Heard
This was my first time having to wear glasses, and the technician Tomas was a tremendous help to me. Thank you Tomas, and LensCrafters. Great customer service.
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March 2024 by Susan G
The lady who helped me was pretty rude. I was having issues with my frames and prescription, so I exchanged the frames, and they still didn't work for me, lenses didn't stay in. So I returned them. Her concern was that I wish you would return them where you bought them from, so I don't take the hit. That's not my problem. Then she continued with well you keep returning your glasses, since 2021. This is not rent a glasses. Well, if they were done correctly, I would keep them, it's not like I don't need to see. So, bottom line, I won't use Lenscrafter ever again.
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March 2024 by Silvia Vargas
I wouldn’t recommend shopping here for the lack of professionalism that comes from the manager. If a manager lacks communication skills, empathy and speaks to you in a condescending manner, then she clearly doesn’t know how to manage a team. As a customer, feeling like your concerns were disregarded is a good enough reason not to come back. Also, blaming the customer for a mistake or miscommunication that came from your Associates should be concerning to the manager as that responsibility heavily falls on them.
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March 2024 by Gary Sigler
In and out quickly. Thorough examination and good selection of glasses.
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March 2024 by Garrett Arkills
Cierra was very helpful thanks again!
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March 2024 by CeCe Olson
Love this place. Nothing but 100% awesome customer service!!!!
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March 2024 by Johan Martinez
Very Rude Doctor And Unprofessional Staff, was given a mask and the testing lenses kept fogging up, I communicated this to the doctor she told me to bear with it, I wasn't able to see any of the letters due to the lenses fogging up, the lady just gave up and ask me for my old prescription and told me you are good with the prescription. And sent me on my way. I honestly feel ripped off, my test wasn't even performed correctly. Never Going Back To This Place Horrible Treatment.
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March 2024 by H McDaniels
I had a lengthy wait after the eye exam but overall, the all staff members and the doctor were friendly, caring and engaging.
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March 2024 by Yuki Saclolo
Cierra was FANTASTIC! She was patient and her customer service skills were impeccable. She was friendly and gave us the exact breakdown of what we would pay for out of pocket. She explained to us the importance of all the protections we received. She was wonderful. Definitely going to ask for her every time we go into the store.
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January 2024 by Sarah Ingram
Michelle was so helpful. Very open, professional and knowledgeable. Thank you so much!
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January 2024 by Richard Wilkerson
I had an exceptional experience at LensCrafters thanks to Cierra and Shelly. They provided outstanding customer service, going above and beyond to ensure my satisfaction. Their knowledge and expertise helped me find the perfect pair of glasses. I highly recommend LensCrafters and commend Cierra and Shelly for their exceptional service.
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January 2024 by Katrina Love
I have always gone to LensCrafters for my glasses and prescription sunglasses. Shelly has helped me several times and every time it is an incredible experience. She has wonderful customer service, goes above and beyond to check my insurance for coverage and is extremely accurate in her measurements. I’ve never had a bad experience at the LensCrafters in Federal Way. Thank you Shelly. I will always come back because of you!
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January 2024 by Trin Tat
LensCrafters at pacificCashier:Cierra very funny Service
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January 2024 by Keri Ryan
Everyone at Lens Crafters from the doctor to the staff are amazing. Knowledgeable, helpful and friendly. I will never go anywhere else.
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January 2024 by Zach B
Staff was incredibly helpful, even though I was a little upset that they didn't have frames the website said they did. They were great, helped me find the perfect pair, they even had the lenses in stock so I get my glass today, on a SUNDAY. That's unmatched as far as I know, very happy.
