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November 2023 by Mayumi M.
I recently bought a mattress from Casey at Mattress Depot USA, and I just wanted to share how incredibly helpful he was throughout the process. His knowledge and assistance made the whole experience smooth and enjoyable. Thank you, Casey, and the team at Mattress Depot USA, for the fantastic service!"
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August 2023 by Jamie G.
Met a wonderful and patient man at the Federal way location named Jim today. He helped my dad find the perfect mattress for his back health. He gave different options, suggestions, and did not rush or pressure him in any way. He moved the beds around to find the right combos for his needs. Jim was so kind and caring of my dad's needs and really listened. I really appreciate him and all the info he provided (that did not overwhelm my dad at all!) I will be returning to this location, even though I live over an hour away, just so Jim can help my husband and I find a bed we will love as well. He is totally worth the drive for that kind of customer service.
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July 2023 by Seth Grant
Jim was very helpful and pleasant to work with. He answered our questions, and we got a good deal on the mattress.
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June 2023 by Anne Harbin
My husband and I purchased two mattress from Darcie at the federal way store. She was so helpful, not pushy, but kind and extremely knowledgeable. After our purchase we went back to see her, bought sheets, mattress covers and a pillow. If your looking for a mattress, we highly recommend seeing Darcie. You won’t be disappointed.Tom and Anne
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June 2023 by Audrey Orense
My boyfriend and I have been shopping for a new mattress and stumbled upon this local mattress store. Upon entering, Eric was very welcoming and very knowledgeable of all the products they had. He showed us a bunch of different brands and models and sold us on their adjustable bed frames. Not just that, he was also very personable, within that hour in the store, we had many conversations. Overall great experience and would definitely recommend this place to family and friends!
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June 2023 by Gia
Eric was amazing and helped me big time on choosing my first ever mattress as a official “adult”
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May 2023 by Jadyn Baldric
I remember how when I bought the most expensive (thickest) mattress they had of a four model line, and i tried to return it for a firmer one after a few nights of bad sleep, they wanted me to pay for downgrading to a cheaper mattress the full price difference. Absolute grade A clowns. Do not give these sharks any money.
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April 2023 by Michael Zeagler
What a wonderful experience!! Darcy was so knowledgeable and helpful. I haven’t enjoyed buying a piece of furniture before! Truly, no pressure sales, no BS just great personality and ability.
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March 2023 by Chris Hutton
Great mattress buying experience! Sam was so helpful, and seemed to have endless knowledge to help us find the perfect fit for our needs! Thanks again Sam!
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March 2023 by Eric Kuehlthau
Nate was great. Made the process quick and easy and gave my daughter a great price on a new mattress.
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February 2023 by tommi khan
Sam provided us with excellent service and was low-pressure. He made buying a new mattress a fun and relaxing experience. I would definitely buy any mattresses we need from him in the future! I’m excited to get my new Sealy adjustable mattress! *Dust mite not included. ?
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January 2023 by Charmaine Bradford-Airy
Loved my experience at the location in Federal Way! The guy was so helpful and informative. He worked with me over a course of 3 days and each interaction left me wanting to carry a out a mattressTo my car that same day!!
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January 2023 by JB Csisek
Our salesperson Sam took his time to help us with all of our questions. No pressure and provided all the information we needed to make our purchase on the same day.
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January 2023 by Julie Chumak
Came here to buy a mattress for a couple months before we move and we have been to a couple other mattress stores but dealt with some very unpleasant customer service representatives… when we walked in here to the mattress depot USA we were greeted by Troy . Not only did he greet us and was super friendly but he made sure we felt comfortable trying out the different mattresses and he gave us great recommendations on what kind of mattress would be best for us and our specific needs. I hope you guys give him a raise , he was absolutely spectacular!! Any mattress needs we have we will make sure we come back and see him! Thank you Troy!
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January 2023 by Paul Simkulet
Came here with my wife to buy a new mattress for a couple months and we had the pleasure of having Troy help us. He was exceptional and made sure to answer every question we had and we walked out with a great mattress and left happy customers!
