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April 2024 by Erin Eadington
Easy, comfortable experience. Jeff was knowledgeable, friendly, and respectful.
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April 2024 by Rosita Granados
I recived the Best service from Kenneth he is super knowledgeable and had me test out all types of mattresses until I found the best for me. I totally recommend this store.
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April 2024 by Dr. Apostle Tisa Roland, DD Chosen by Yahweh
Great service!! We searched all over for a bed and this place was referred by my father. The salesperson Kenneth was very knowledgeable about the products and with his teammates Kelly and Traydon they all made it a great atmosphere!
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April 2024 by George Curtis
Highly recommended! Ask for Keely!Very good buying experience, much better than previous purchases at other locations. No pressure, very helpful and personable.
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April 2024 by Jennifer Byram
The salesman was extremely knowledgeable and helpful.
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March 2024 by Franky Alingo
Visiting Mattress Firm was a fantastic experience from start to finish! The staff was incredibly knowledgeable and friendly, guiding me through the store's wide selection to find the perfect mattress for my needs. They were patient, taking the time to understand my preferences and helping me compare options. The store was clean and well-organized, making it easy to browse without feeling overwhelmed. Overall, I left feeling confident in my purchase and impressed by the exceptional service. I highly recommend Mattress Firm to anyone in search of a great mattress buying experience!
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March 2024 by Raegan Sanders
Keely was super helpful. Very knowledgable and helped my fiance and i pick out a bed!
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March 2024 by Ace GottaBag
Great service helped me out very much and I got a great bed Kenneth was an amazing person and I am appreciative for his help and advice and thankful I came here and got this mattress.
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November 2023 by Michele Jackson
Employees are friendly and greet customers. Kenneth was very personable, knowledgeable, patient, and efficient. He was able to guide us methodically to what seems like the best mattress. There was no pressure to buy. We were not planning on purchasing a mattress immediately. However we decided to make the purchase, because the customer service was outstanding; we felt confident in our purchase; and the price was reasonable. Highly recommended business.
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November 2023 by Kiauna larae
Linda was amazing to say the least! We came in looking for a more adorable bed but the one we intended on looking at was definitely not a good fit. She was so kind helping us find something way more comfortable and fit for us that was also in our price range. She also gave us so much good information and tips regarding our bed and for if we intended buying a new one in the future. She works with you, your needs and your budget. You can tell Linda is definitely not there for a cash grab but to actually help you find what works and is best for you! If you go to this location definitely ask for her. I could go on and on but maybe because I had a great night sleep on my new bed ;) haha thanks Linda you’re the best!
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October 2023 by Myrissa Stanhope
My husband and I walked in not sure what we were looking for other than a new bed. So thank goodness we found Matthew working this evening. He was super friendly and very knowledgeable. He helped us find a bed that suited us perfectly. We cannot wait to get our new bed!! Thank you soo much Matthew!!
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September 2023 by Brandon Backlin
My wife and I had the most pleasant experience shopping for our new mattress at Mattress Firm in Federal Way, WA. Jeff was very kind, professional and helpful. Not once did my wife and I feel any pressure to buy something we didn’t want to while we were in the store. We gave Jeff our budget and he did his absolute best to find us a mattress that we liked and was within our budget. Jeff left us alone to try out all the mattresses he showed us. We ended up going just a tad over budget, but we had the wiggle room and it was well worth it. My wife and I highly recommend Jeff at the Federal Way Mattress Firm!!
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September 2023 by Linda Swannack
Jeff was so helpful and very knowledgeable about all the mattresses. He helped us and was never pushy. We came back to see Jeff after checking out a few other mattress stores. Best service and prices around. I would recommend Jeff and this store to anyone wanting a great experience. Thank you Jeff and Linda.
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September 2023 by GailyGail Ha
Jeff made sure. I was comfortable and gave up lots of information to help me with my decision-making process. I'm holding back with a 5-star rating until after the whole process is complete. There are more steps to get through before this is a finished customer service experience and sale.
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September 2023 by Lee Anderson
Jeffery was so accommodating :) He patiently let "test" the mattresses I my price range, confirmed that they will not only deliver my NEW mattress but, will also take my OLD mattress away! So happy!!!