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October 2023 by Jose Luis C.
I went with my car to be fix the transmission problem they made estimated to fix it, and they changed $1000, but the problem still and other things come up so why if you make an estimated and said to be fixed at that price why not fixed? now they are asking to fix something also and want to change $2000 to fix that problem (But if something is also coming up, how much more?) Make sure before you change for anything, find the problem, first and then fix it !!!!!!
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August 2023 by abdoul karim cisse
I was greeted with respect and explained the progress of the mechanic till the end I could ask for more . I will recommend and come back anytime myself
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August 2023 by Anthony Clark
way overpriced. i paid for an inspection ($100) just to be told that brake pads and rear rotors would cost $1200. i called around and the first place i got a hold of said they would do the pads and front AND back rotors would be $750~. in my desperation i mentioned that if anything we could go ahead and start the repairs and i could pick it up next friday but apparently “they can’t be having a car sitting here for that long.”also when i tried to apply for financing they ran a consumer report. i was told that no credit would be checked. the wording is kinda weird. the advertisement says “no credit needed” but doesn’t say that if you have bad credit it’ll reject you. it didn’t technically “run my credit” but it’d be nice if they knew what exactly they were using for financing because the consumer report still makes decisions BASED on your credit history.overall this is a stressful situation and i can’t believe a POC owned company would gouge their prices like that.
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August 2023 by brian ethans
Great work and customer service, Did a lot of work on my camper van and couldn’t be happier
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August 2023 by Melissa Davis
Excellent customer & car services!! Called when he said he would; work done on time, as well. Would def recommend this business ! Thank you Oscar ?
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July 2023 by Robin Dale
They are a wonderful family owned business. Very good communication, and detailed to ensure you understand what maintenance they’re doing in your vehicle. I’ve had multiple great experiences at this shop. Thank you guys for making sure my car is reliable and safe for my family.Service: Brake service & repair
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May 2023 by Jerry Mitchell
Went in for maintenance. Had that engine light turn on and wanted to get my car fixed asap. They certainly did that. In fact, it only took 5 hrs I believe. They were very hospitable. Customer service 10/10!! Yes, did I have to pay a little to have my car fixed, of course. But they did it in a timely manner. I see a lot of folks putting this company down. I don't get it. These people treated me really well. They also have to make their money, they're a business. I loved my experience. Really happy I went to them!Service: General repairs & maintenance
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May 2023 by Micah Peterson
As a car guy I can say this is truly the best shop I have ever dealt with. It's a story, so I'll give a short version. I was on a trip from Arlington to Ocean Shores with my two little girls and Wife when my vehicle overheated and started blowing steam in gridlock traffic. Late in the day on a Friday, I knew I was doomed as I was far from home. As it was cooling on the side of the sketchy freeway and I brought out our road trip water to get off, my wife started to make calls. From shops to towing we were told tuff luck. Then my wife called Mechanic Northwest an hour before closing. The kind lady said they would look at it and give it a diagnostic! We limped it there and they actually moved a car out of a bay to help us in our bind. With a blown water pump and a cracked thermostat housing, I wasn't going anywhere. They got to work right away and I know they took the job to help because there were cars ahead of me. All at a fair price! This is what blew my mind. With reservations on the ocean and my family stuck, they actually took us to get a rental car and stayed late so we could come back and get our stuff. Who does that? I don't think I could count on family to go out of the way like that. They saved our bacon and our trip for sure. As far as the repair, SUPER clean work with attention to detail. I wish they were closer to my home because I would never take my vehicles to anyone but Mechanic Northwest! They were done with our car the next day but let us pick it up on Monday so we could enjoy our trip. I LOVE these guys.
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May 2023 by Andrew Tabalbag
Called them and made a next-day appointment. Dropped off the car for a diagnostic and they called a few hours later to let me know the control arms needed replacing. Gave me a quote for the cost, I agreed, and my car was ready later that afternoon. Friendly and professional with every interaction, quote was accurate when I went to pay, and the car runs smoothly. Would recommend to anyone in the Federal Way area.Services: General repairs & maintenance
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May 2023 by Shannon C.
They were very helpful and reasonably priced for some wiring issues with my headlights, the job was done well and quickly with a fair estimate
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April 2023 by Roselyn Musundi
It was an enlightening experience. Oscar was wonderful.My only suggestion would be to show the itemized details for labor part etc without a customer having to ask for it. Otherwise the service was great. Great courteous staff.
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April 2023 by Geo
Went there for front brake pads replacement, I brought my own new set of front brake pads, they wanted to charge me 250 anyway, I wouldn’t complain if the price was 180, since it only takes 40 min to replace them, no routers or brake shoes where replaced, I got a deal for 200 after being honest and said my car is a small Smart for two, anyway I get all the inflation and labor prices, but come on I brought the new parts, I understand the economy situation but have more empathy some of us don’t make enough money.
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March 2023 by Carlos Gomez
This mechanic place did a job on my truck at a decent price & in short time Now my truck is running great. Got my truck back the same day I brought it in. Great place.
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February 2023 by Katie Kaiser
Mechanic Northwest saved my day today! My rear brakes went out and they were able to squeeze me in last minute and get it fixed for me the same day at a very reasonable price. Highly recommend!Service: Brakes
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February 2023 by Chip Krug
Replaced my clutch and radiator. Wasn’t long to get an appointment. Work was done. Personal touch from friendly staff. ?Services: Transmission repair
