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January 2024 by Poster Ganning
We came these folks for a second opinion and they were the honest and knowledgeable opinion. The entire staff were friendly and welcoming and they are affordable.
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January 2024 by Joanne Shell
They were extremely helpful and they are very good at what they do. I had my oil change in less than an hour. They were very thorough checked all my lights and fluid levels. Really nice woman in the office and happy people working there. ? Impressive!
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December 2023 by Terrance Russell
Midas was very wonderful place to visit a great experience everyone should try it out
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December 2023 by Danny suda
Best customer service ? Fast and they do everything seriously to help your car lives long enough and Runs smoothly as you expect after service
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December 2023 by Phillip G.
I would highly recommend any and all service work done at this location. The staff has provided exceptional service work each and every time. I have been coming for a couple years now with multiple vehicles and they have been genuine and sincere will all labor work and all in a timely manner. Such a Wonderful group of people and I plan to continue to visit with future service work. I Highly recommend you visit if you want a trustworthy shop for continued maintenance
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November 2023 by Cindy L.
These folks are top notch. Very knowledgeable, friendly, and reasonably priced. Not only is the staff great, but so are the mechanics. I went in for an oil change and they spent 2 hours inspecting my car and helping out with other things that were needed, like replacing burnt out lights, adding additional needed fluids, etc. So here is where they really shined: They tried to remove my 3rd brake light but couldn't get it off. They didn't want to break it, so they left it as is. Unfortunately the 3rd brake light started leaking water after that point (from rain exposure). I let Midas know about it and they offered to replace the 3rd break light free of charge. I only had to pay for the part. Turns out the reason why they had difficulty removing the 3rd brake light on the 1st attempt was because it still had the original manufacturer seal around it from nearly 20 years ago. The seal had solidified over time. Anyway they were able to replace the 3rd brake light and it works perfectly now for the first time in 17 years, and there are no more leaks. Really impressed with their knowledge base, skills, and excellent customer service. A big thank you to everyone at this location. I am a customer for life.
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September 2023 by Semaj Smith
Katie and Lynn are beyond amazing.(Check my tires. I think my door is loose, lol)They are very kind, informative, compassionate, and honest.The best customer service in Federal Way along with great mechanics!I bring all my cars here for service.You can't beat Quality and ConsistencyWith great customer service.Definitely bring your car here for service.I highly recommend Midas In Federal Way!They deserve 10 stars!☆☆☆☆☆☆☆☆☆☆
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August 2023 by Arlene Joy O.
Lynne helped us with our Tahoe's ball joints a couple years ago and we were so satisfied with their service that we went back for our AC and rear axel, they didn't disappoint! Katie and Lynne are so nice and professional and the mechanics are so thorough and timely. Hopefully no more issues but if so, we know where to go.
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July 2023 by Mon Zni
Lynn is amazing-- friendly, welcoming, knowledgeable, straight shooter. I return time and time again simply because of her.This last time I went, I also met Katie, the mechanic who worked on my car. She included me every step of the way, explaining, answering questions, giving advice when asked. Even offered thoughtful extra points that truly put her above and beyond.Can't recommend this team enough!
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July 2023 by Linda Perry
Katie, has superb customer service. She definitely does her job very professionally. I went in to get my AC done, well that didn’t happen I wanted them to do a thorough inspection. Make a long story short Katie, informed me that I needed brakes, that was a safety concern. also oil was low which they did top off for me ?. I have a oil leak somewhere. Katie, took her time and explained to me everything that needs to be done. (Give her a raise) I have to wait on my ac take care whats major. I like the fact that when she explains everything to you its eye contact . Thank you Katie, and your team for getting me right.Services: Auto brake repair
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July 2023 by Dave Haver
Best in Federal Way! Great staff and outstanding management!Services: Exhaust
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April 2023 by zraskina
I had a little snafu with a median when I was driving near this shop and pulled in hoping that they could help me out. They don’t keep tires on hand here and unfortunately my spare also didn’t hold air so I was stuck. The shop was closing within minutes so they offered to keep my car locked in the shop overnight, lifted to keep pressure off my rim, and Lynne, the service manager, went so far as to drop me off at the mall nearby so I could wait for my boyfriend there, in a safe place. The next morning, I was luckily able to find the right tire and came back with it. They got the tire on for me and had me on my way. Quite literally one of the best customer service experiences I’ve ever had. So grateful for the team here! Couldn’t imagine a better outcome for an unfortunate situation.Service: Auto tire replacement
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March 2023 by Cherie Morrissey
Lynn and her team are the best. Anytime I take my car on for an oil change, they do a free inspection of tires, the battery, fluids, lights, and will advise of anything that needs attention. They aren't trying to sell services to make money, they are all about helping the customer and only fixing what's needed. I had two lights out that I didn't know about, so I was thankful their team noticed and was able to replace them. Hands down most honest and friendly car service shop!
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February 2023 by Scott Woll
I had heard/seen great reviews of this shop so wanted to give them a try as I had issues concerning my battery and brakes. Well, let me tell you...it was a refreshing experience to meet Lynne and her staff who not only did a great job for me, but made me feel like a family member. Honest and reasonable and quality work. They will not overcharge you and will actually suggest ways to save $ . I will return for all future service and have just today already called 3 of my neighbors to recommend they use this location for their car services. The first clue it is a great shop is the number of long time customers I met while in the shop....a few even drove a great distance just to go to this shop. And....Lynne seemed to know people by first names as they came in.....another good sign. Give them a try.....she treat customers AND her staff very well.Services: Brakes
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February 2023 by Shaianne L
Midas is very expensive compared to other shops. However, you get what you pay for! Exceptional quality work with warranties and mechanic accountability makes the cost worth it. Lynne the service manager had the best customer service, she deserves a raise and all good things.
