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March 2024 by Dominique O.
this is the worst CVS pharmacy ever horrible horrible horrible horrible just to pick up my medication through the drive-through and sometimes take me 30 minutes to 45 minutes to get a medication which I should not be sitting in a drive-through for 30 to 45 minutes to pick up medication this is ridiculous. They need a staff better or if they're understaffed shut down the drive-through because sitting in a drive-through for 30 to 45 minutes to pick up a medication is nuts. Do not recommend the CVS whatsoever do not get your prescription sent here go somewhere else I know for a fact I think I'm going to be pulling all of my prescriptions and going to Fred Meyer across the street. This CVS pharmacy is horrible. I do not recommend this business to anybody and if I can give them a zero star rating, I would give them zero stars.
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February 2024 by Carol O.
I was frantically seeking to fill a prescription for my daughter-in-law, who'd been suffering for a week and was anxious to begin this round of antibiotics. Walgreens on Hoyt Rd. in Tacoma had told my deployed son they had these meds (he'd called from the USS Lincoln to check availability for his foreign-born wife). I showed up to find they didn't have it, so I shared my frustration with them and took off for the nearest competitor. The kind pharmacist at CVS in 21st (Store ID #10659) didn't have the meds she needed, but took the time to check his system and found I could get it at the Renton CVS. I made it just before closing time. We're are so grateful!
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December 2023 by Scott S.
the minute clinic that apparently takes walk ins at this location is a joke, I came here for a DOT recertification that would take 30 mins to complete at most. not a single soul was on site and came in ready to knock it out. the Employees here just don't want to work and rather turn people away and avoid doing their job. I would not recommend this place to anyone looking to get anything done.
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December 2023 by Michael R.
My mother is 72 and every time her order is placed its never ready she is stuck in line with 4 people ahead of her and they still can't just fill a bottle and print a sticker and give her her meds. This location need to hire people with a sense of ergency. I switched over to rite aid for mine can't wait for my mother too get her switched over cause the service at this location is terrible.
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December 2023 by Mary H.
The automated phone system is a hassle. There should be a simpler way to get in touch with a Pharmacist or someone in the Pharmacy department. Not everyone is calling to get a refill!
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December 2023 by Special K.
Absolute joke. I called last week and waited on hold for the pharmacy (during non lunch break hours) for FORTY EIGHT MINUTES and they never picked up. I called again an hour later and was on hold for THIRTY NINE MINUTE and no one ever picked up. I called again yesterday at 1250 (their lunch break starts at 130) and I was left on hold from 1250, until 133 when the call just disconnected on it's own (because they go to lunch at 130). Nice tactic...anyone who calls even an hour before they go to lunch, gets to sit and wait on hold until 130 and then they hang up on you so they can eat. This location is the WORST.
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December 2023 by Anthony F.
They have signs in front saying that walk-ins are welcome for the Covid vaccine. On 11/30 I attempted to get a vaccine and was told they only do Covid shots as appointments; annoying but no problem. I specifically told the employee that I worked, but could come 12/7 as I had that day off. I was texted a confirmation link that didn't tell me anything about my appointment. Today, I called them to say I would be late to the appointment as I was taking my grandmother to her physical therapy. They did not confirm my identity, but told me this was okay and I could still get the shot. When checking in for the appointment, I was told they did not see my appointment. 3 employees hanging around the consultation window repeatedly told me I must have scheduled with the "minute clinic" (same store, different window, different group). I had to tell all three of them several times that I scheduled at this exact consultation window. Finally, one of them looked into my account and found out my original appointment was mistakenly scheduled for 12/1; I was scheduled to work this day and definitely did NOT ask for my shot this day... And OF COURSE they didn't have any Covid shots available. I had to tell them I knew this as this was the EXACT reason I made the appointment in the first place! I will be moving my business to optumRX as they provide free delivery of medications with my insurance. I just haven't until now because I was already established with this CVS. Will never work with CVS (especially this branch) again.
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May 2023 by Wren M.
The people working at this pharmacy of this CVS seem to have a serious problems with their lives. They are so rude to customers. I won't bring my business back to them even though they're just a CVS and I normally wouldn't care. I'll go into the CVS in a perfectly good mood and leave feeling like crap because of the way I've been treated. Seriously, find a different drug store with decent people who will handle your medicinal needs with care and kindness. Customer service isn't a bullshit job. It's a dying craft.
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January 2023 by Kristen K.
Customer service trash. Listen to the reviews down there bc I don't know how the hell they got their job. Rude, lazy, don't know how to do their job.
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January 2023 by Kalena H.
Went with my boyfriend to get Covid tests for work and had the best experience with Annie and Kira. They were very friendly and went above and beyond to make sure we were comfortable and had everything we needed. I can't emphasize enough how amazing these ladies are. I hope they get recognition for how well they do their jobs and the level of customer service skills they both have!
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September 2022 by Monyca W.
Very disappointing. My parents needed a Covid test for their cruise, so I booked them here. First of all, it was annoying that I couldn't book them both at the same time. They're senior citizens, and not great at computers, so I had to make their appointments and you can't just make two appointments at the same time. I made the appointments a few days before because, obviously, you don't want to risk not having results before a cruise. Then, the night before their test, I got a message saying the tests were canceled because the CVS was closed due to a weather emergency! What? Too much beautiful August weather? I called the store and worked through their crazy phone-tree system for a long time, finally getting a human who said, no, they weren't closed, and no, she didn't know why I got that message, but they don't "do the tests" and if I have a question I should call Quest Diagnostic. Ok, can you give me that number? "I don't know, you can google it?" I went through the appointment system again and made new appointments for my parents (this time their appointments were 4 hours apart but we decided to just show up for the earlier time and hope for the best.) Luckily, they didn't get canceled so the non-existent weather issue must have cleared up somehow. Anyway, we got to the store and it was completely empty inside. Like, is anyone working here? I have no idea. My parents have to check in on a computer kiosk. Again, they're old, so I end up doing that too. Then they sit around. We literally don't see any staff in the store. After a while, we see a pharmacist in the back, then a care provider comes out of one of the little offices. It was just so weird. I guess I'll ask the obvious question, but don't they have a theft problem not having any staff in the retail areas of the store? Is the staff just hiding? Because they are certainly not cleaning. I was going to sit with my parents and wait for their test but the waiting area was filthy, and I didn't know how long the wait would be, so I went to the Safeway across the street to save some time and get some groceries. It was a good thing I saved time by multi-tasking because nearly 90 minutes later, my parents had their "15-minute" test results printed and were ready to go on their cruise. Next time we would absolutely find somewhere, anywhere, else to go!
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May 2022 by Connie S.
When I say that EVERY single trip to that store there is a problem, please believe me. It is ALWAYS something. If my insurance didn't require me to use CVS, I'd be out of there, long ago
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January 2022 by Randy W.
My company changed our pharmacy after years at Walgreens. 15 years at Walgreens, with very few issues, and very professional personnel. This CVS is the absolute worst! I have never gone to pick up my prescriptions at any hour without a 45 minute to one hour wait. I gave up on the drive thru long ago...the waits were even longer! When I finally get to the front of the line, my prescription has not been filled about half of the time...so maddening! They then tell me that I should come back in a half hour or so which makes my blood boil. Walgreens would contact me when I was due for a refill, but not CVS. You call them and pray someone answers, but that is another exercise in futility. Someone needs to do some serious restructuring of all aspects of this pharmacy.
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December 2021 by Ronnie E.
I got hurt at work so to begin with I was in pain and in need of my medications I'm sure you'd understand that part now they where not willing to do there job and run it as an l&i because that means a little more time and effort from them the pharmacist told me she didn't know how and that she was new it was her first day me being in pain I didn't argue or say anything luckily I have insurance myself so I used that and had to pay out of pocket I then went back for the second time to refill my prescription and with a straight face the pharmacist lied to my face telling me the exact same thing "it's her first day " now I'm mad that they treat people this way and just don't want to do there job I'm sorry it would have took them more time but hey that's why it's a job not a volunteer she is getting paid I had to leave my refill wasted my time and gas!!!
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November 2021 by Donna S.
Believe the reviews!!! Customer no service. Lost prescriptions, dr.'s office complaints about pharmacists being unavailable, no one answers the phone, just get put on forever hold. Retail store manager has no responsibility for pharmacy and cannot help. I will never use this business again ever, she said the pharmacist wasn't there and could not tell me when they would be available The pharmacy never offered to call the drs office to get the info on the lost prescription, although I had their number. No accountability in the pharmacy and although there are lots of people in the area very little seems to get done. HHS