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November 2023 by Sean Dayley
Excellent service when I needed it. Fair price and friendly driver!
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July 2023 by Heather Kuhlmann
This was a traumatic experience due to a car accident. Once I stopped yelling at them, they were awesome.
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May 2023 by Anthony Pugh
Very professional experience in a disastrous time. Both the drivers and office personnel are friendly and helpful.
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March 2023 by Алёна С
Best service ever. Victor amazing person, he help a lot.Thank you so much for everything .5 stars.Recommended for everyone. ???Services: Fuel delivery
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January 2023 by Brandon Bachtel
Called with a Class B RV (converted shuttle bus). Dispatcher said that they would be there in 45 minutes and the truck showed up in 40 minutes! The driver was speedy, safe, and knowledgeable. Couldn't have asked for a better tow! You guys rock and I will always recommend your company!
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January 2023 by Les Cordoba
Scammers, tow truck driver asked me for cash and would do it on the side, paid $400 for 5 miles of towing, and my bumper got scratched, completely brushed off by owner, why do these places exist ?Service: Special vehicle towing
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January 2023 by Mahdi Alhajahjeh
The kid who works in the front desk needs to stay home and let a more grown person take over because his parents still didn’t teach him how to talk to people maybe he is a spoiled kid and thinks all the people are his mom but anyways send him home and bring a better person instead lol
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December 2022 by Zeshan Khan
Vehicle stolen, then towed there over Thanksgiving. Was quoted a price for picking it up that day or wait until Monday. Actually less on Monday. Go there on Monday and lo and behold, charged more than what I was told. I could've gotten it on a day off instead of missing work.
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December 2022 by Sze Ming H.
Had an accident on Thanksgiving weekend, car got towed to the impound lot. Let's just say some money disappeared. (I usually keep a little bit in the center console just in case of emergency. It was not much, but that's not the point here.) Yup, the time between when my car got towed by MV to their impound lot to now I got my car back, money went missing. Filty thieves.
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December 2022 by Akanesi I.
My truck was stolen and the sheriff called it in, this company found it, had it in their yard for 1 night and we now owe $492.15 + $66 for every additional day it's in there. What a rip off.
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September 2022 by Jon R.
Do not trust this place! If I could give a negative score I would. I was in an accident and had to have my car towed. The State Patrol called this business and the initial contact with the driver was great. He said that if I had it towed to the lot it would be ok for a few days and to let them know what shop to have my car towed too and there wouldn't be an additional charge. My insurance is having trouble finding a place to take my car and I next I get a notice from MV Towing in the mail (four days later mind you). That my car has been :impounded, they are now charging me $65 a day storage fee and will put my car up for auction in 5 days if I don't pick it up. I call them to have it towed to my house. The lady I talk to is no help at all. Says I have to come in to pay it off and then they will bring it to my house. She refused to take a payment over the phone saying "we have a policy for only in person payments." So, with my injuries from my car accident I have to drive to them to pay my fees. I get there and the person behind "the glass" doesn't even get up from her desk to come help me. She try to talk to me from about fifteen feet away while sitting at her desk. Just horrible customer service. I pay my fees. Its not what the tow truck driver says. They charged me for storage from day 1, charged me two impound fees and two tow fees even though I was told it would be only one tow fee. Last thing is I drew a map for the tow driver to show where to park my car at my house. Turns out he can't even read a map and parks it in the main driveway instead of where I wanted it. Do not use them, run don't walk, run!
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September 2022 by Venus
If your looking to be ripped off but also have the job you need done,then you’ve found the right place. The experience I had I’d describe them as lairs, who basically ripped me off. Definitely do your research before needing a towing service, and ask for a quote before they come. For those who’ve used this company before or are reviewing it I’d be very interesting to know how much their “flat rate” is. As I highly believe that’s where they will rip you off plus truly see if they have qualities of how a real company operates. Also, a card fee will be applied if paying with card. And of course tax, but they probably add what ever tax piece they feel likeService: Car towing
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July 2022 by ROLA FOSTER
This must be a money laundering business. I used this company through my insurance.My insurance company contacted them to come and unlock my doors. Upon tracking their arrival time which said arriving, I called the company...first mistake they answered unprofessionally and when i asked them when they would arrive i was told that they didn't have a lock out request then he says oh your insurance have to pay first...ok so i get my insurance to go ahead and pay which they do. Now im told it will be 2 hrs before they arrive??? This turned into 4 hrs. I have advised my insurance company of their rudeness and im planning on contacting BBB about how this company is conducting business. They have truly forgotten that we are customers and without customers you have no business...Service: Car lockouts
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July 2022 by Andy B
Terrible. Can't stand their billing. Never ever have 2nd forced time. They maxed me out then only certify mail when the bill is maxed! Right ok they all have to be certified though. Just shady known companies like lawyers. Fight your bill if they didn't certify your first letter you'll win if your credit is good. But of course, they'll take advantage of people with bad credit or anything else ANY way they can. Call a friend with a truck! It's Maple Valley folks!
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June 2022 by Tommy Wang
Was instructed by Federal Police Department to not tow my car while I was falsely detained and arrested. Tried to slap me with a bill of ~$1K when I got out of jail. This towing company is run by Ukrainians and very corrupt with shill towing practices. I will be alerting the Better Business Bureau as well as contacting local news stations to investigate this business. Seems to have some sort of racket going on with certain departments of the Federal Way Police Department.Will not even assist me in reclaiming my other vehicle for me that was reported stolen, that I just purchased from them through their own Friday morning auctions.Very shady business. Would avoid.
