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November 2023 by Anya Kramarevsky
This tow company is so good! Their response time is amazing. I was broken down on the freeway and then I called NFS towing. They came out in 15 minutes and gave a reasonable price. I recommend this tow company.Service: Car towing
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November 2023 by Colin O'Kelley
Will lie to you over the phone, charge you extra for it, and then blame you for calling just before their weekend started. Their prices are extortionate, their hours are predatory, and their employees are either incompetent or malicious, but either way they'll make you pay more for it.Don't believe the 5 stars. They are all bought and paid for shill reviews. If they weren't fraudulent it would be truly incredible how many eastern European world travelers have trucks that break down in Federal Way
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November 2023 by Slavik Dezhnyuk
Highly recommend this organization for your towing needs. They are a lifesaver! Middle of the night on a busy freeway… these guys came through with a smile. A+ customer service. Hope I don’t need to use them again, but if I need a tow, they are my only call.
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November 2023 by Tim P
NFS towing went above and beyond. When my truck got stolen, NFS was dispatched to pick it up. They actually let me come after hours and opened the gate for me to pick up my personal items from the truck. They were easy to get reach and walked me through the whole process of dealing with insurance paperwork and made the whole process as stress free as possible.Thanks again!Service: Car towing
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October 2023 by Christena Leland
My son got in an accident when I showed up the Kent police said they called this towing company but we could hire our own tow truck if we wanted. I wish we had. The tow truck driver said they would only haul the car to their yard in federal way not our house that was 3 min away. Then he said he would bring it to our house if we paid him $500. So we said we wanted to hire a tow truck ourselves but they again said it would be $500 to release our car. My husband asked to speak to his manager because the whole thing seemed shady. We ended up paying them $350 to take our car 3 min down the road because for some reason the Kent police have a contract with a federal way towing company with shady business practices at best. Legal extortion. That is what it felt like and I'm so glad our car is not stuck in their shady yard.
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October 2023 by Kayesha Bryant
I’m not even a customer I just did a doordash for an employee and one of the tow truck drivers screamed from his truck “who’s car is this” I told him it was mine and I just completed a door dash. He then proceeds to tell me to “don’t ever call us if your tire goes flat.” That was extremely rude, nasty and uncalled for and I will never use or recommend this company to anyone ever. I’m an influencer and I have a big enough following on all of my platforms . I will be sure to make everyone aware that we will not support this joke of an establishment.
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October 2023 by Evheniia Zapalii
I had an outstanding experience with NFS Towing. My sister’s car broke down on Saturday morning, and I was worried it would take a long time to order a towing. I called the NFS office, and they responded to my phone call right away and answered all of my questions and needs. They dropped off the car at my house very fast and in good condition. The driver was at the pick-up location in less than 15 minutes. He was very professional and friendly. I would highly recommend the NFS Towing Company to my friends and family.Service: Car towing
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October 2023 by Jane Doe
I would give a 0 if I could . About a week ago I had one of the drivers behind me for a few miles. The whole time he was tailgating me. I proceeded to get on the freeway and he went around the left side of me and nearly crashed into the side of my car to pass me illegally. While on the freeway he proceeded to video tape me as I passed him in the other lane. He was going about 80 the entire time. Then when I got off my exit he clapped at me the entire time I was getting off of the freeway. So much for safety!!!!
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September 2023 by M
Would never recommend this company. I was just yelled and cussed at by one of their drivers for taking a u-turn too slow for his liking. Unreal.
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August 2023 by derik coogan
They where rude and they told me I couldn't come get my car after they impounded it on Saturday morning they said I couldn't come get my car till Monday wich is illegal in Washington state if ur car get s impounded ur ur supposed to be able to pick it up with in 24 hours of them getting it
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August 2023 by David Glavatskiy
I recently had the pleasure of using NFS Towing's services, and I must say, they exceeded my expectations in every way. From the moment I called them, the experience was incredibly smooth and hassle-free.Their customer service was outstanding! The person on the other end of the line was polite, understanding, and empathetic to my situation. They quickly dispatched a tow truck to my location, and it arrived promptly, without any delays.The tow truck driver was friendly and professional. They carefully handled my vehicle and ensured it was loaded securely. Throughout the process, they communicated with me, providing updates on the estimated arrival time and answering any questions I had.The best part was how easy it was to work with NFS Towing. They took care of everything efficiently, and I didn't have to worry about a thing. They made a potentially stressful situation surprisingly stress-free.I highly recommend NFS Towing to anyone in need of towing services in Federal Way, Tacoma and Seattle area. Their professionalism, promptness, and overall ease of working with them truly set them apart from the rest. If I ever need towing assistance again, I know exactly who to call!Services: Car lockouts
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August 2023 by David Derkach
NFS Towing provides top-notch service! Their response time was impressively quick, and the tow truck driver was professional and friendly. They handled my car with care, and the whole process was hassle-free. I highly recommend NFS Towing for anyone in need of reliable and efficient towing services. 5 stars! ⭐⭐⭐⭐⭐
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July 2023 by Aleksey Onishchenko
Great company, Eugene took care of us. Really nice guy. Would definitely recommend.
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July 2023 by Dmitiry Filippov
They charged us for 5 miles towing trailer $1897.00The hourly rate stayted on their invoice is 598 an hr.....Stay away from them
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June 2023 by Joseph Knutsen
They were very quick to pick up my motorcycle from the police cuz it was stolen and it was in great shape when I picked it up they even helped me load it up thank you very much