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November 2023 by Gerhard H. Dueck
very kind, friendly, showing professionalism in explaining in detail all the potential and necessary repairs.I consider Northshore Automotive a highly commendable car service and repair facility
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November 2023 by Mike Canada
Northshore Automotive is the best of many repair shops that I deal with nationwide. I am responsible for 80 vehicles nationwide and have dealt with repair shops in multiple states. I get a quick diagnosis and what it should take to fix it. Once I accept the repair, the shop quickly procurs the parts to begin the fix. I am updated when parts will arrive if something unusual and once parts arrive, my vehicle is quickly repaired.Price is as estimated and receipts are emailed for my records. I've never had to return because something was not completed correctly. All vehicle repairs are expensive, but I've always received fair pricing and solid results at Northshore Automotive.Services: Steering & suspension repair
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November 2023 by Jensen Jones
All around great experience and service. Scheduling was easy. Customer service and communication is fantastic. Pricing is comparable to other shops with the added perk of having an overall great experience.
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November 2023 by Kaitlin Warner
Took my car here to get repaired after being stolen. Very communicative and friendly on top of doing a fantastic repair! 10/10 would bring my car here againServices: Electrical repair
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November 2023 by Tripp Parker
Wanted to give a huge thanks to Eric and the rest of the Northshore Automotive Team. I brought my Camry in for tires and a basic tune up, and upon further inspection Eric noticed there was also an issue with one of the upper motor mounts. He called up one of his parts guys and they had a replacement motor mount there in just under an hour! They got it installed and I was back on the road. Will definitely be coming back for all of my automotive repair needs! 10/10 service and hospitalityServices: Tires
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November 2023 by JOY SELM
First time here. My 2020 ford f150 was making noise. They diagnosed and solved the problem. Provided me with a rental. Overall great customer service!Services: Auto engine diagnostic
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November 2023 by Tripp P.
Wanted to give a huge thanks to Eric and the rest of the Northshore Automotive Team. I brought my Camry in for tires and a basic tune up, and upon further inspection Eric noticed there was also an issue with one of the upper motor mounts. He called up one of his parts guys and they had a replacement motor mount there in just under an hour! They got it installed and I was back on the road. Will definitely be coming back for all of my automotive repair needs! 10/10 service and hospitality
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October 2023 by Collin Booker
Super nice dudes, great to work with, communicate well and got back to me with a quote and diagnosis on my truck quickly. Thanks guys!Service: Auto engine diagnostic
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October 2023 by Corinna Mian
They are an absolutely no hurry to return your car to you once they figure out you aren't going to be spending any more money there for a while. Going on three days of them holding my car and giving me this "I'll get to it when I get to it" attitude about returning it to me. They even seemed very surprised that I would need the car at all, and started condescendingly giggling.They gave me a very high repair estimate so I mentioned that I would just be buying another car instead, at which point they stopped doing any work. However, did these people not consider that I would be needing a mechanic for the new car as well?! Before deciding I was useless to them, they should have looked at the possibility that this may not be my last car.So because they've already been paid and they're isn't anything else to do other than put the engine back together so I can drive the car away, they are refusing to do anything. At one point I became suspicious and since I live close I walked by the shop and they were goofing off, reading a romance novel of all things. They had plenty of time to do their jobs but no motivation.Extremely childish people who make no effort to retain customers and make it very clear they only work when they feel like it. I guess if you bring your vehicle here, you need to verbally tell every single person who works here that you do actually drive and rely on that vehicle, not that it will be returned to you any sooner.I noticed they are short-staffed and now I think I know why.
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June 2023 by Cold Love
Worried about expenses and my car being worse than before taking to them. Yea none of that. The expenses you feel but car feels much more stable than before. Awesome Team here & hope their services never change as they grow.
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May 2023 by Matthew Joseph
Excellent customer service and quick repair/response time. They quickly communicate throughout the repair process. Highly recommend!
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March 2023 by Mag Mag
I bought a older car and it started making a noise in the back. I took it to Northshore and they had a report sent to my phone with descriptions and explanations of the problems they found and the severity. The way they explained everything made a lot of sense and when the quote arrived digitally it was very easy to see exact costs and could choose items you didn't want them to do. It was very transparent and clear. The work was done quick and earlier than expected and the price is fair as well. Eric is very easy to talk to. I'll bring my vehicles back for sure.Services: Transmission
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February 2023 by Barbara Ruse
They take great care of customers vehicles, make sure everything is done that you asked for, and the prices are excellent.
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January 2023 by DJ Lopez
Very easy to make appointment. Car running much better. Fast and friendly. Excellent customer service.Services: Engine repair
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December 2022 by Bruce Honda
Northshore Auto replaced a bad headlight on my Honda Accord. With the weather closing in, I sure wanted good illumination at night. They got me in, had the parts and back on the road quick! Good job! And thanks!
