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November 2023 by Cathie Caron
The Manager Becca and staff at O'Rielly's in Federal Way went above and beyond today providing amazing customer service as me and two girlfriends found ourselves with a dead battery followed by a broken water intake and hose. Thank you for your great service and assistance.....we made it home safely and car is running great.
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November 2023 by Ken Broyles
Good place to find car parts. Also I take my used motor oil there.
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November 2023 by James Gosnell
Always great service & good prices
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September 2023 by Carmel Charlton
People were super helpful helping me find what I needed. Only reason I took a star away is that I bought a battery and no one asked to help me carry it out. I am old school and believe in customer service and they should offer to carry out heavy items for all customers regardless of sex. It's just a courtesy even if the customer doesn't accept it. It shows a willingness to go above and beyond and that u appreciate that customer's business. Back in my day this was just the norm.
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September 2023 by Thomas Washington III
Todd, Thomas and Becka! Pure rockstars! Knowledgeable, professional and just incredible. Customer service on steroids! Thank you for your valuable assistance!
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September 2023 by Ryan Milton
Serious expertise! The gentlemen here are definitely your "go-to" guys! They know there stuff! And when it comes to things or information that are hard to find out, I know they will know or can find out exactly!
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August 2023 by Denairrius Williams
A woman there with black hair heavy set didn't put my battery on the charger and wrote on it its at 1/3 life took it to another O'Reilly they said it was fine ?. They be lying at that store.
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July 2023 by Cliff Vian
I love O'Reilly's, they're usually cheaper than the competition, almost always have what you need on hand and if they don't, can usually get what you need by the next morning. I go here for most all my auto needs.
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February 2023 by Jonathan Moreau
I went in there to grab windshield wiper blades and Thomas was there at the counter and took the time to make sure they were the right wiper blades.I can't thank you enough,I give a 7 out of 5 or more.Thomas really takes pride in his work and really knows what customer service is all about.If you ever need anything, know that Thomas is there to help make your day go alot smoother :)
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January 2023 by A A
I don't usually leave reviews but in this day and age where good help is a scarcity...I just had to. For this particular location, I not only received good help, but GREAT assistance from Thomas. I came in to get my car plugged on the diagnostic machine. He offered his assistance without making me feel like I am inconveniencing him. He explained the error code to me and informed me that he will also be handing me a printout to give to my mechanic. He was VERY knowledgeable and he made me feel confident with the information he was providing. I will be going to THIS particular O'Reilly's from here on out and HIGHLY recommend this place!!!
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January 2023 by Matthew Almanza
Came here once to get my oil container dumped. Employee said my oil was contaminated. Don't even waste your time coming here, go to the 324th store, friendlier staff who will help no matter what.
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January 2023 by Teresa Luke
Usually I love O'Reillys for parts and service.... however I took a $450 battery into charge, was told to leave it all day on a trickle charge....not a problem.... the problem came the next night when I went to get the battery (it had been charging for over 24hrs) I had my ticket however they did not have my battery ...... it had been givin to someone else....yes the replaced it with one that their brand but equal to mine ( or I was told, the replacement was around $150 less than what I paid for mine) after approximately a week of ordeals I finally got the battery....the guy that gave it to , said " I removed all the stickers so there's no trace of it being ours and there's no warranty" (he did this in such a way that he actually made me feel as if it was my fault that they gave away my battery) I didn't expect a warranty, I said......took it in recently to get it charged and the store manager told me that it wasn't their battery and absolutely no employee would ever remove the stickers...I just kindly said " well it is and yes they did".....I did get it charged the next night, even if I did pick it up that night and took it back the next day....
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December 2022 by The Goddess
Store associates were helpful and understanding.If you are making a phone call be patient with them if they request you to wait..as the store can be busy.
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November 2022 by Lizabeth Meany
We had gone to a different parts store to try and get lights after they went out suddenly at night. The ones we got weren’t right. We came here the next day and not only were able to get the right ones, but staff was kind In teaching us how to change them and what to ask for the next time they go out. Thanks so much!
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September 2022 by Susan Ashbaugh
nice and friendly staff accommodating and helping with whatever I need.
