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December 2023 by Sandra B.
Brought items up by car to Washington prematurely and quickly determined that is was more cost effective to utilize a 5x5 storage unit than to have to check luggage with airlines. The online process was simple and instructions were great it everything was handled electronically, easy peasy. The new unit was clean as was the facility.
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September 2023 by Gail Vh
I needed a box for an odd sized pillow and Janet was so helpful! She found the right sized box then taped it all together, saving me the hassle. Outstanding service.
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September 2023 by Hanne Weber
Janet is truly a conscientious hard worker. She is always a great help when I ask for help. 2010 256th is the best customer service.
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August 2023 by Patricia A.
if I could give 0 stars I would. based on a voicemail I still have, from the manager, he would charge me for abandoned property if I left my unit because I scheduled a move out for July 6th and my mother was physically not able to remove all her stuff, so I told him to charge me the fee and give me my final balance and I would pay it, he still refused to give me the fee and continues to charge me monthly and refused to acknowledge my move out request.don't tell someone something is okay if you're not gonna do it.
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August 2023 by Lister Candle
This place was really good and secure, not one time I've ever gotten broken into or witnessed anything bad about this place. I also want to show thank the manager(Brandon) for always being there when you need help, he a great manager overall.
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July 2023 by Tanya Raymond
Brandon is amazing! Thank you for making my move as easy as it’s ever been! The place is clean, nice and cool (because it was hot out) I had no issues.
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June 2023 by Zachary Leow
Very happy with the service here, especially if you run into Janet. Both times, the first time I needed to switch storage areas, she was incredibly helpful in assisting me with the move. Then recently when I needed to move out, she made things extremely easy and went above and beyond for all my issues and addressed them all. Great customer support!
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June 2023 by Sandy Glassberg
I stored my belongings for 9 months at this location, while I was deployed. Brandon provided excellent service from the very start, ensuring my belongings were well taken care of. The space is clean and secure. Would definitely use this location again.
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June 2023 by Razberri K
"BE AWARE OF BREAK IN"I rented a unit for a few months between my moves at this location and someone broke into it. This someone meticulously replaced my lock (the one purchased at Public Storage) and replaced with the exactly same lock, as if it was mine. I don't know the exact date of the break in but all my expensive items as well as irreplaceable keepsakes were burglarized. The property manager reviewed the videos but claimed that he could not find any trace of break in. By the sound of his reaction, I almost thought that I was making up a story.Electronic items, furniture, etc. can be replaced but not my family memorabilia nor financial information (my ID was compromised as a result). Before renting, I researched extensively for safer places and specifically rented at this newer and safer location. Taken all in all, I can no longer trust this company and *do not* recommend this location.
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May 2023 by Brianna Edwards
I’ve been a Public Storage customer on and off for the last thirteen years. Although I never had a particularly negative experience in the past, my experience at this location was so far above and beyond every singleone of my highest expectations that my past experiences can’t even begin to compare.Upon arriving to the property I was welcomed to the space by the site manager, Brandon. His attentiveness was amazing— I had barely even stepped out of my car and he was already holding the front door open for my mother and I. This initial impeccable interaction set the tone for the entire experience as a whole, and I couldn’t be more grateful.On top of the fact that it is absolutely clear that the staff here genuinely care about their customers and the quality of service they receive, the way they care for the facility itself is obviously equally as important. The entire building’s interior, exterior, and even parking lot are impeccably maintained.There wasn’t a single moment during my tour of the space that I didn’t feel utterly and completely impressed.I rarely ever take the time to review businesses, but after this particular experience I sincerely felt not only obligated, but honored to do so. If you are someone in need of renting a storage unit and you value safety, security, and unmatched customer service — please do yourself a favor and don’t go anywhere else!
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May 2023 by Lonas brat
More than satisfied. The facility is clean, organized and well maintained. Brandon, a true professional in customer service. Great location and access.
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April 2023 by vivi yang
Much cleaner than other Public Storage. Heated Storage. Originally, owned by Cubesmart. I got a good deal for rent in 2021.Great customer service. Manger Brandon W is very friendly and professional! Manger Office open on Saturday. Wei.
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April 2023 by Robert McNeese
I was in and out in less than 30 minutes. I told the manager Brandon what I wanted and he made a suggestion because he had experience with what I wanted and sure enough he was right and gave me exactly what I needed. Answered any questions i had. Paperwork was a breeze and like I said, in and out.
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March 2023 by Ed M.
Why is this placed closed down at 1 PM in the middle of the week? I took the day off from work , rented a truck, hired a few people to help move and the place is closed down with no signs or way to communicate to any persons. This is BS.... Now they are raising my monthly rates. Really?
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February 2023 by David L.
My wife and I are currently relocating out of state and needed a reputable, safe and convenient storage facility fast. We contacted Public Storage and was set up with an appointment right away. Brandon was great and he helped us select the best option for us and gave us an incredible rate. He also showed us around and ensured we felt comfortable with our investment. He was very personable, knowledgable and made the experience a very positive one. Thanks Brandon!
