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February 2024 by Ashley Kim
the most attentive, professional, high quality grooming service I have ever experienced. they have so much knowledge, love, and care for animals, therefore it’s really comforting to know every dog is treated with so much attention, love, and care. i took 2 of my maltese for a grooming service, and the cut itself is was precise and beautiful. the most cutest, magazine looking puppy cut. cut was so clean, sharp, and precise. i can’t staring at my puppies because how cute the cut is ! i recommend this place to anyone who wants to give their dog a wonderful grooming experience with the most loving owners who has so much knowledge !definitely not your average grooming salon, the environment in here is bright, welcoming, warm, and seems fun for the dogs :)
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February 2024 by Dan L
I’m all about supporting local business however I had a terrible experience at this establishment. After my dog got a haircut I was told the prices were raised. Additionally after getting groomed my dog continuously to tear up in one eye - my suspicion is that they injured her eye during the haircut and they failed to tell me this occurred.
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January 2024 by Jenessa P.
Made and apt, someone cancelled the day before after waiting over a month. No one rescheduled...
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January 2024 by Michelle Brooks
My dog is not easy to groom, but they take great care of her. They are patient with her. I'm so thankful for them.
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December 2023 by Ryan G.
I was referred to this organization by my vet clinic, North Phoenix Animal Clinic, to surrender my dog. My dog was aggressive towards my whole family and after consideration, we made the difficult decision to surrender, I started getting backlash on social media platforms. Puppy Luv has volunteers/employees that will post your name, tag friends, along with the dog, and criticize you for "dumping" your dog off for no reason. Puppy Luv associates with people who will ridicule surrenders and put you down for these scenarios. I would never suggest surrendering your dog to this organization.
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December 2023 by Florentina Ruelaz
Took Teddy and Jack today ?Always a great nail trim visit with some great advice as well, thank you!!!
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November 2023 by N T
Sorry but they're greedy. They wanted full price! $60 dollars to simply shave my dogs legs and face which would take them about 5 minutes to do. Sorry, can't believe the greed these days.
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October 2023 by Bob S.
Our dog Harley was treated very well.I recommend this family owned business for anyone with a small cuddle muffin dog:)
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September 2023 by Stephanie Arellano
10/10 recommend! I brought my small Maltipoo for her first haircut and I didn't even recognize her during pickup. She was beautiful!!!! The customer service was amazing, and I will for sure be a returning customer. :)
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September 2023 by Steven Smith
They won't groom large breeds? Max out st 60lbs!? Bold move for a dog Groomer
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August 2023 by Aaron B.
We had an incredible experience with Puppy Luv! They went above and beyond making us feel good about our puppy's first grooming. Jae went over in detail prior to the cut what we wanted and was clear in setting expectations. They were responsive and able to get her in rather quickly compared to other groomers, and the pricing can't be beat. On top of that, we didn't realize they closed at 5 (we were coming from Maple Valley), but Jae stayed and waited for us to get there. Truly, a fantastic experience. We will be back again!
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July 2023 by Sylvia D.
Brought two of my pomskies in to get a bath and sanitary trim. Prices are reasonable and service was great! Jay was sweet enough to squeeze us in on a Saturday, despite one of my pomskies thick double coated hair. The two puppers were both happy at pickup, which means a lot. Would definitely come back again.
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June 2023 by Justin Taillon
We decided to change groomers after 1 year, 4 months, with the same groomer. It was a difficult decision. But we made the decision for two reasons: 1) Our Goldendoole was terrified when we dropped her off at the old groomer. 2) The previous groomer was excellent for more than 1 year with our puppy's face. And then something happened. Three times in a row they deviated far from what we were seeking in the face.The first thing I noticed about Puppy Luv was the customer service. This was evident when we called to make an appointment. We were shopping around. Puppy Luv went above/beyond. The next thing I noticed was when we dropped her off at Puppy Luv. The detail they put into understanding what we wanted was appreciated. It was a 10-minute session with pictures and discussions. They seemed to know what they were doing. Third, they have a puppy daycare there that seems impressively run. No small cages. This is a "fun" daycare not just a place to leave a dog. How one treats animals is important with a groomer. I liked what I saw.When we picked up our Goldendoodle she was cut perfectly to the specifications we agreed upon! After three "fails" in a row at our previous groomer we were basically expecting something to go wrong. The legs, body hair length, ears, between the toes, and the face were all more than cut - they were designed.We have tried overall three groomers now. One stood out: Puppy Luv. So we are returning. And hopefully the consistency is there, because this first time we visited was awesome!Here is a before and after photo of our Puppy (birthday photo is 9 days before she visited Puppy Luv and the after photo is 3 days after she visited Puppy Luv). I wish I had thought to do an immediately before and after photo. Sorry!
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May 2023 by Cidnie Warren-Suarez
After a TERRIBLE experience at a large corporate groomer, I started looking for a new groomer for my almost 2y/o GSD (he has been groomed at several locations across 2 states since he was 12 weeks old!). I reached out to Jae and WOW what an amazing groomer and person! He shared he had a bad experience with a GSD that bite him in the past but was willing to meet my guy. After an introduction meeting, Jae took the chance and I’m so glad he did!!! Jae did a FANTASTIC job with my GSD. I couldn’t be more satisfied. If you are on the fence please give Jae a try! He does a great job and cares about the animals he services. I cannot express my gratitude and appreciation enough. If I could give 10 stars I would.
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April 2023 by Diana N.
It was an absolute a delight bringing my pup here for grooming services. I had a very matted doodle and Jay took care of her, all while giving me tips on how to manage her coat at home. I can tell he puts a lot of care and effort into taking care of the pups here. They are free to roam and play with each other, unlike many other pet salons that keep their dogs crated. This felt like a vacation for my pup! She felt much better after her cut and I am completely satisfied. Price point was amazing compared to previous groomers that we've tried. So happy to have found this spot as it will be our new regular for grooming.