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February 2024 by Barra B.
So glad that they put a location in Federal Way. We had been driving to the Renton location or even all the way to Tacoma. The store itself is an average size with a variety of products. They seem to be in touch with the current goodies such lashes, hair brands and hair products. I loved to be able to find my old school goodies such as Liv hairdressing and the Isoplus brands. The store itself is clean and organized, easy to maneuver. A good selection of beads, bows and bobbles for the kids.
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October 2023 by Angel A.
Great beauty supply for variety of products, wants and needs. Customer service here is not a 5/5 but definitely not the worst either. I think you get what you give here! Any time I've visited I've experienced warm welcomes and friendly customer service. Great selection of hair products as well as various brands. Decent selection in braiding hair. I wish they had more options for bundle hair and extensions.
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September 2023 by Milana Mitchell
Will not be going here anymore or giving them my business, I bought an braid bonnet that I realized I already had after I got home and put it back in the package and put it aside to go to return. Went into the store and regardless of me telling them I didn’t wear it they wouldn’t even take it back and give me store credit or exchange. I’m done and will not be returning.
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September 2023 by Lovely R.
The ladies were really helpful the first visit. The second set of ladies weren't as friendly The third visit I was happy to see the first set of ladies I met working there
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July 2023 by Joshilynn Wolff
Like it there but I do have a question do you cut and style wigs?
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June 2023 by WA W.
I'm tired of being profiled. I was at store on Saturday. The product I wanted was right next to register where 2 workers were standing. Owner of store came up and " started reorganizing the shelf" right next to me...10 inches away. Really I know people steal...but this was ridiculous! I don't steal but get tired of being profiled and treated like a criminal. Especially since I was preparing for a trip so I had to come in several times to buy products for my hair in last couple of weeks. Sweating me over $5. Wig detangler? I spend money, but you make me feel uncomfortable. I refuse to give you any more of my business. POC let's support business that treat us better than this store.
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May 2023 by Shawnté Brown
Need to get more stock so people don't have to feel obligated to get the one everyone has been touching cuz it's too late after you fall like for the one you see but they don't have it. This store use to have everything you wanted and needed .. what's going on.?!? Besides that they have a great selection with good quality lace fronts and tons of products to choose from. Oh yeah .. the points are great because with the points comes discounts. Love it.
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May 2023 by Ondreana Aliyah Babauta-Sims
Very poor customer service. Love to support black owned business but I shouldn’t have to get treated poorly in the process. Do better. Won’t be back.
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May 2023 by Artesha
Went here a couple weeks ago customer service was very poor.
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May 2023 by Brittney K.
I just want to say I don't come to beauty supplies for good customer service. I see all the reviews say bad customer service. I don't think I've ever really good customer service at a beauty supply store lol. They didn't seem rude to me here but to be honest I'm just happy to find a clean beauty supply that has everything I was looking for! It's hard to find black hair products in Washington. They had everything I was looking for so I'm happy I found this store. The girl that helped me was really nice too when I had a question. So thank you for having hair products for myself and my 4 mixed kids!
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April 2023 by Ron Bain
I took my fiance to Queens Wigs and she went into the store to get a few things. When my fiance came out of the store she was upset on how she was taking care of. She explained to me that they were like use car sales people and very rude and forced her to buy something she did not want to buy. I know that they have a no return policy but we didn't leave the parking lot and I entered the store and spoke with this heavy set woman at the front counter and told her about my fiance experience and I was really nice about it and she explained to me about the no return policy so I left the $67.00 wig on her counter and said you guys can keep it and turn around and walked out of the store and when I was walking the heavy set woman with the hair do that looks like a mouse trap told me to have a nice day? I think the job is way too much responsibility for her and she needs to rethink her presence in retail.
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April 2023 by Atasia Alderson
Red dread head is so sweet she’s really helpful and informative. I came in looking for design essentials silk press that’s almost sold out everywhere and she put me on to biosilk, when I say this stuff is liquid gold I’m so happy with the result. Thank you ladies so much ♥️
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March 2023 by Badd Bitty
I loved it ! Have everything I’m looking for. The workers are very welcoming
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March 2023 by Taylor Nystrom
I normally go to the Renton location and after today, I will continue to do so. I wasn’t greeted or helped out whatsoever. I walked throughout the wigs, OBVIOUSLY showing interest and needing assistance. The employees were just jibber-jabbering amongst each other, paying me zero mind. They were not busy, not helping other customers, just blatantly ignoring me. Off to Renton I go! Thanks for nothing.
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March 2023 by H Dempsey (Dempsey)
Very lovely place. Wide variety of wigs and extensions as well as lashes and nails. Good pricing and very friendly staff!I will be sure to stop by again when I'm in the area :)