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February 2024 by Monica Dow
Illegally have restrooms closed to the public. I'll never ever use this store again. Don't punish real customers because of trash
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February 2024 by john jeans
This is the absolute WORST store I have ever shopped at. Near my home and convenient but I've never seen customer service SO BAD! I suggest all the checkers get fired and they just start over with new employees. Absolutely NO manners! Please show some appreciation to your customers. Maybe a "How are you today" when you are the next in line or a "thank you" when you are leaving. Just unbelievable how rude these people are
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February 2024 by Golden Papaya
The only reason the store is getting three stars is because of the customer service. I love the workers that are there they're very helpful and knowledgeable and super friendly. Safeway grocery overpriced.
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January 2024 by Joe W.
Five star review is for Mikey. He is always all smiles and very friendly. He remembers customers and always is ready to interact. Mikey is the star of the store.
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January 2024 by Sarai Arroyo
This store every time I come There is a problem that they accuse someone of begging. But in the ones that are attentive there, they are always talking and do not pay attention until the machine rings, they go around blaming innocent people.
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December 2023 by Ольга Андрес
Terrible staff!!!! Not allowed to use public restrooms, only for staff, ok then only this staff should spend money in this store if only staff can use restrooms!
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December 2023 by Steve Golden
I used to park my car here as a paying customer and use the wifi to fix cell phones and re sell them. I made friends with the assistant manager who was very nice and patient with criminals who were openly doing fentanyl, leaving garbage everywhere and stealing things all the time. One day I saw this guy basically walk with this horribly disrespectful attitude while stealing a cart full of stuff stacked high as the sky, easily worth 500 or more dollars and the manager and his co worker couldn't stop him. I asked if I should and tried and was told yes, but the guy got away and all I could get back was the cart. After that, I was offered a job and said sure. Then the next day, the manager called the police on me and had them civil trespass for 3 years with no reason written on the paper. They must hate making money and law enforcement or something. I feel bad for the assistant manager he was cool but the manager is basically Hillary Clinton.
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December 2023 by Moe Nyawira
Racial profiling!I visited this store today to buy a bottle of wine. I got my wine, went to self checkout. The attendant came over and asked me for my ID which ai showed to him. My friend accompanied me to the store. The attendant refused to sell me the wine because my friend did not have an ID on her. I left the store then sawa a white couple walk up to the counter and buy some wine. I asked them if they were both asked for an ID by the attendant and they said only the person buying the wine gets asked for an ID. I went in and asked to talk to someone. The manager Austin came over and said that this is their store policy. That if two people look of age they both get asked for ID. I have never experienced this from any safeway store I have bought from. I feel like the attendant racially profiled me and my friend. The manager too. I am very dissapointrd in the treatment I got today from both the manager and the attendant. What they did today is not right!
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November 2023 by Davin Kosonen
You have to be careful when you go because the lines can be long due to staff shortage but it's not the employee's fault so don't be mean to them. This used to be a nice neighborhood store and it's turned into a hangout for junkies and homeless. Sad to see such a downfall in the 15 years I've lived here.
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November 2023 by Victoria Eppoliti
Will the Safeway on 288th and military road in Federal Way I've always been treated good, one time I was left at the store and the manager gave me a ride home more than once, not saying that that's what they'll do for you I'm just saying how so nice and kind they can be the only problem I have is my girlfriend asked to use the restroom and they denied her because of somebody else's actions locking themselves in the bathroom so therefore she was asked to go potty outside. That I don't think was right otherwise the store is great
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October 2023 by Da king Payne
Too much security standing around.. ? looks like they are more concerned about the cars outside instead of the merchandise indoors . Lol oh well ?
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October 2023 by Kalid M.
Horrible customer service. Manager called Zack got entitled of his position and used that to refuse service to a client. I believe he had a bad day and he reflected his anger at me. No one should be treated they way he did to me. And the hiring manager should do better from hiring a sensitive as person. He cursed, yelled and followed me to my car saying ", leave" in anger tone. He should be checked about his attitude. Customer shouldn't feel too freighted to go to the store. He should learn to treat everyone equally.
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September 2023 by Tessa Erickson
I don't usually go to this location but I went there tonight and I ended up an accident prone customer. SO embarrassing. 12 pack cans handle broke on me, spilled everywhere, then a case of water fell off my cart shortly after and exploded. I'm still mortified. But Ternel was working up front and when I told him about the soda, he was so kind, I offered to help. He immediately jumped to the rescue, with an amazing up beat attitude. Then... I was right next to him when the water fell and i just held my head, embarrassed. But he, being a gentleman, never once made me feel bad, I did that on my own lol he was so helpful and kind and if you go to this store, praise this man, he is a wonderful person! Thank you Ternel! And again, I'm SO sorry! That's never happened to me before! Thank you!!!
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August 2023 by John
I hate to give a one star review because the people that work there are doing there job but something needs to change.This store reflects badly on the community which is getting worse and worse. The prices are higher then every other store in the area and they consistently have low or no stock. It is run down and needs a remodel. Hopefully the people that need to see this do. I will drive down the hill to Fred Meyer from now on.The junkies congregating in the parking lot doesn’t help either.
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July 2023 by Points69 FN
Dissapointed with the service at this store lately.....not the safeway it used to be....NO.. havent been to safeway in a few months.... so thought i would stop in for a few things ...they were out of most of the things i needed. ...same ole store so dissappointed. So back to Fredmeyer