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November 2023 by Scott Womeldorf
The new so called manager here believe her name is Brittany or Bethany is so rude, disrespectful, angry, snooty, and just full out should have never taken such a sweet caring mangers position from the last manger Cathy. Wish this place still had some good people around. I hated having to leave but I will never deal with such horrible people and service! What do you know off to Secure Space just down the road...... found service with a smile and crazy enough GREAT MANAGEMENT Cathy is now over here. Thank God for niceness!
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October 2023 by Tracy Lash
Absolutely one of thee WORST storage companies. I had two different storages, at two different storage locations. All In All, I Dislike the StorQuest company because the rent changed so often on me, I couldn't keep up w/them. They said my son was asleep one time, & that he was drinking something, (but it was an empty cup he needed to throw away). Just all lies to where he was evicted from it. The storage was in my name, so I had to clean it out. At that time I was developing multiple sclerosis, & my back was killing me, & yet I was the only one to clean it out. I had to go to work, I left 2 items in there, because I needed help w/a dresser & something else that was HEAVY. It was the next day. I got rid of it , but they went ahead a charged me a WHOLE MONTHS RENT!!! Tho I didn't have a unit anymore. TERRIBLE Company, & A HORRIBLE General Manager. I Do NOT.... Recommend This Place. (Kathy The Store Manager Was GREAT Tho!)
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September 2023 by Larry Stevens
Bethany was amazing to work with.. I am moving so that is very frustrating and she helped make things go a little smoother
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September 2023 by Wendy K.
If you could give less stars I would. The employees are in on the thefts at the property. They know who has what in each unit and will not file reports when required on said thefts. The employee we spoke to after our storage unit was robbed told us she has had at least 60 burglaries in that month! And "well it is felony way." They say they are adding new doors but that doesn't matter when the employees are the ones helping the thieves.
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July 2023 by Josh Maestas
Excellent, very convenient location! The facilities are very clean and are very well maintained! We trust having all of our things here during our recent move and we could not be happier with the facility, the size of the storage rooms, and the ease of the location. The staff is likewise very, very good, and Larry in particular was tremendously kind and helpful during our stressful moving time. I would highly recommend the use of this storage option and definitely ask for Larry!
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March 2023 by Irina Bugariu
Cathy Jo was amazing from the day I showed up to rent the unit, until the day I moved out! She is very helpful, she cares about people and her job, she remembers everyone, keeps the place clean , and you know that when she is there, you’re in great hands! The facility is well managed and she runs a tight ship. Thank you again for everything! (3101)
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March 2023 by Eric V
In 2021, I was searching for a storage facility that could protect my furniture and other belongings while I was waiting for my new accommodation to be renovated. My previous storage experience was not a pleasant one - in terms of the condition and musty smell of my belongings when I took them out. This time around, I searched for a much better facility and I found it at Storquest at 29817 Pacific Highway South in Federal Way WA. I met Cathy Jo Hrinchak - the store manager. Cathy suggested I get a 10 x 15 square foot storage for the amount of items I needed to store. I could tell that Cathy ran a tight ship and I felt confident that my belongings would be securely taken care of. Today was bittersweet as I ended my storage arrangement as my new accommodation is ready to move into. In nearly two years of storage, there was never a negative issue. Access and security into the facility was perfect - and the common areas were always kept clean. I would highly recommend this location to anyone who is seeking affordable and dependable storage. Cathy also took care of my moving out documentation. Both Cathy and a staff member who was working welcomed me back at anytime. I thought that was a very nice gesture.
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March 2023 by Eric V.
In 2021, I was searching for a storage facility that could protect my furniture and other belongings while I was waiting for my new accommodation to be renovated. My previous storage experience was not a pleasant one - in terms of the condition and musty smell of my belongings when I took them out. This time around, I searched for a much better facility and I found it at Storquest at 29817 Pacific Highway South in Federal Way WA. I met Cathy Jo Hrinchak - the store manager. Cathy suggested I get a 10 x 15 square foot storage for the amount of items I needed to store. I could tell that Cathy ran a tight ship and I felt confident that my belongings would be securely taken care of. Today was bittersweet as I ended my storage arrangement as my new accommodation is ready to move into. In nearly two years of storage, there was never a negative issue. Access and security into the facility was perfect - and the common areas were always kept clean. I would highly recommend this location to anyone who is seeking affordable and dependable storage. Cathy also took care of my moving out documentation. Both Cathy and a staff member who was working welcomed me back at anytime. I thought that was a very nice gesture.
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February 2023 by Tiffany Hamblin
As far as the service goes, the associate was very friendly and helpful. I am concerned about what she told me about the extreme number of break ins since January 1st. Today is only February 12th and according to the young lady who handled my rental there have been 8 break ins, only 4 actual where there has been theft as the final outcome. So, I am nervous and cautious about what I will store. I have no choice but to do it and I know it's happening everywhere. Good price and clean facility.
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February 2023 by Sandy Carino
Looking for a new place to store my items. This place isnt secure there have been numerous break ins to units. There have been times when these homeless people make it so you cant back in to unload your things and refuse to move so that you can. They need to make it so this place is more secure. They also raised my rent and never sent me notice. These rentals are so exspensuve as it is. I will say that the staff thats there now are very pleasent and the place is very clean but beware this isnt a safe place to store your items
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January 2023 by Nathanjel Z.
Got a pretty large storage unit here, had one set price. I made sure to ask that it would not increase. As I needed a long term storage unit. They assured me, I would only be paying the set amount. The prince increased per month and now they're telling me the discount expired. Terrible people to rent from. But I guess my stuff is safe. So 1 star
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December 2022 by Denise Ward
Cathy is welcoming, friendly, knows her business and provides top-notch customer service. Like the double level of security with indoor, spotless and climate-controlled unit.
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December 2022 by Ronda Carrera
I am so impressed and humbled by the graciousness and kindness of Kathy, the manager on site that I want EVERYONE to know how very lovely she is and how much this place really ROCKS!! I absolutely am so pleased with my decision to rent a unit at this facility..Upon sitting down to actually write the review I saw that my initial review of StorQuest hadn't been posted; unfortunately, my oversight! With that being said I'm just going to add to it, so it will be at the end of this SHOUT OUT! I just need to say I APPRECIATE YOU KATHY! BIG KUDOS to Kathy, the facilities Manager, she is an absolute ROCKSTAR, a rare GEM! She always greets me with a warm wave and cheerful smile! And when I tell you she KNOWS what is up: SHE KNOWS what she's doing with her people, with her property & with her building... She gots it going ON!It's such a nice feeling to know that there are competent & knowledge people that are willing and attentive to whatever might come up. She is so very thoughtful and never seems to forget anything you may ask or comment about. She'll go above and beyond when it comes to her customer... I absolutely LOVE that about this woman!She will be the first to let you know if there is anything going on in the building or on site that you might affect your accessing of your unit, [which has NEVER happened] came close one time when we were having a severe windstorm and the power was expected to go out everywhere in town. But Mike gave me a heads up to make sure I understood about the elevator's not working if we lost power and where the Stairs & the emergency exits were at!And did I mention that Kathy seems to remember everybody's names and greets you personally when she sees you. THAT just makes ya feel special! And thats really nice and somehow comforting since this place is where I have my most prized earthly possessions and family heirlooms stored for the time being. Makes that whole process of seemingly feeling disconnected and out of sorts a bit more comforting & personal: and it's a really great thing to come across in the course of everyday business. With the last 2 years being so difficult... so cut off and disconnected with even our own families, this lady has reached across the divide and reeled me into her makeshift band of misfits and showed true compassion and concern about ME and MY day! She truly CARES about every one of her customers & it shows in how she conducts herself. She is an asset to this organization! Thank you for ALL you do Mrs Kathy!!!{My initial review of StorQuest the day I rented my unit}I had a very pleasant and enjoyable experience renting my storage unit today. Mike, the young man on duty today was cheerful, knowledgeable and experienced. He is quite effective and an asset to his organization. He didn't hesitate in addressing each person's individual needs in an effective & timely manner. I am confident that I made the right choice in choosing this facility to suit my storage needs, and if anything needs to be addressed, regardless what it is; I can be assured it will be addressed and remedied in a prompt and effective manner. Thanks Mike!
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December 2022 by Veta Avaletalia
I love this place. Friendly staff and the lady who runs it is so Awesome. Secured and Very Clean. I love going in there in the summer with the AC and Fan on it feels so good. Thank you
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December 2022 by Chichi Lonoi
It’s a newer, clean facility but mostly what I wanna say is Cathy Jo rocks!! She goes above and beyond and makes you feel comfortable right away! She is the reason I feel like I came to the right place!
