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December 2023 by Spencer Hawkins
Definitely a small business ? came in here to buy a cheap unlocked eSim compatible refurb, the salesperson recommended the perfect phone at a decent price (s20 5g at about $280--looks like prices have dropped since then, womp womp.) Even so I was in and out in like 15 minutes. Will definitely be back if I ever need more phone stuff!
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December 2023 by Dennis X
They did not have the phone I wanted in stock and they had to order the RedMagic 8S Pro Aurora. I was approved through Acima leasing. They charged me $1,099 for the device which actually costs $799 through the RedMagic website. If you can avoid leasing, you'll save yourself a lot of money to just pay outright for the device because I have a feeling that bumped up the price to take advantage of me. Shipping doesn't cost $300... I'm not happy they charged me $1,099 for the device... But at least I got it and it only took a week to arrive.
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November 2023 by king pablo kimani nyanjuiboy
Maria was very helpful and she made me understand everything about the new phone I got, most definitely I will come back keep up the good work Maria.
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October 2023 by James kmoney
Thanks to Maria for an awesome customer service. She's highly skilled and did an excellent smooth transactioning from my old to new phone. She also followed up and made sure my device is functioning properly. I'm happy with my purchase. I highly recommend The Phone Guys for my next device.
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October 2023 by Vitamin D
recently purchased what was supposed to be an unlocked samsung note 10-+ . i had it 4 days and broke the screen from dropping it on my floor hey this happens right? Then they acted concerned as if they would help me do something about the fact that i left with a device that was under par to begin with. Maria did give us great service but i specifically asked for an unlocked phone and this dam thing can not even be unlocked. very very UNHAPPY with almost a 400 dollar sell and the wait time in store sucks as well.
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October 2023 by Riley Huff
Great customer service and won't rip you off like your phone provider. Staff is super helpful and didn't make me feel stupid when I came in for a glass repair that ended up just being a busted screen protector. Thank you for your help!
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September 2023 by Dione Johnson
I had the most amazing service! Very helpful and assisted me and picking the best advice for me, the best plan for me and giving me very detailed help in the areas that I am unfamiliar with with my device and the process. Well always go back to Phone guys for my new devices! and Rolando is the best service rep ever!
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September 2023 by Bryan Buchanan
Vick was such a great help. I appreciate his hard work and determination on getting me approved for my device. I will definitely be back and I highly recommend the phone guys for all your device needs. 5stars!!
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August 2023 by Rafael Flores
Great people, Rolando holped me out and explained everything real well
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August 2023 by Kimora Mitchell
so i pay 0$ on this iphone on yall web and it have not came yet like idk and when i but the tracking code it dont work like do yall even ship because i still did not get my stuff and im so happy to get it but now....
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August 2023 by Eric Roller
Very friendly staff, Very knowledgeable and informative. The process was quick and easy. HIGHLY recommended.
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August 2023 by L,Salinas
Super Speedy service, Ronaldo was super helpful, the phone I purchased workers great!.
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August 2023 by fernando gallardo
I went to the phone guys to purchase a phone on credit, because I didn't have good credit. Long story short, I got the s20 5g ultra phone in mint condition for a discount price. Maria works for the phone guys, and she did an excellent job from the beginning of the transaction all the way to the end, she even activated the phone for free. Thanks Maria, for being knowledgeable, and providing good customer service. This is the second time I've purchased a phone from the phone guys on credit, and both times I've paid off phone within 90 days.
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August 2023 by Peter Sabeti
I went in looking for a pre owned iPhone 11 Pro. I was promptly greeted by Maria, she was very friendly and knowledgeable about the phones I was looking for. This is the 4th purchase I’ve made at a phone guys location and Maria had the best customer service of any employee. I highly recommend the Phone guys and working with Maria.
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August 2023 by Elliott Kroker
I had A Shattered screen on my phone making it non-functional The phone guys had A replacement phone available that they could swap the screen out of and had it replaced on my phone within 30 minutes for less cost than it was to buy just a replacement screen. Both the Tacoma and Federal Way locations have great service and will definitely be returning for any future phone repairs Or upgrading to a newer model.
