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February 2024 by Hugo Lopez
Everything went good will recommend
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August 2023 by Denisse Christensen
I am now editing this review as Tulip called and said they were going to be doing the cremation after all. It was a frustrating, stressful couple of days, but but they were very apologetic for adding to our stress. Thank you Tulip for deciding to help with this.My son-in-law passed away unexpectedly while on a mini vacation with my daughter. After he passed she came back home to Washington and we made arrangements for a direct cremation with Tulip. It has been a very stressful time but we thought that was one thing taken care of and she couldn’t do anything else until she received the death certificates. Unfortunately this morning they called and said he was 5 pounds over their limit so we would have to find somewhere else. I even offered to pay extra, but all they could do was offer their condolences. We don’t need their condolences, we just need this nightmare to be over. There was nothing anywhere in the paperwork about a weight limit. If there had been we could have made other arrangements in the beginning!
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February 2023 by Sandra Gould
She has still not been cremated. Her disposition date on her DEATH CERTIFICATE says 2-3-23. But she is STILL sitting there. since the 18th of January. Are you serious right now.UNACCEPTABLE!!!!Mom passed January 18th. Due to paperwork issues, didn't get cremated until the 3rd of February. It is now the 15th and we still do not have her ashes. Their website says 3-5 days to deliver after cremation. It's been far longer than that. Have called multiple times to speak to them, only to get the answering service and no call bad. Will never use this company ever again.
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February 2023 by Sandra G.
Mom passed January 18th, 23. Due to paperwork issues, didn't get cremated until the 3rd of February. It is now the 15th and we still do not have her ashes. Their website says 3-5 days to deliver after cremation. It's been far longer than that. Have called multiple times to speak to them, only to get the answering service and no call bad. It is absolutely ridiculous not to get a call back about the location of someone's ashes. It should not be like pulling teeth to get info. I will make it known for no one to trust this company.
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January 2023 by Latricia Knox
Customer service is iffy and they do not take care of your special requests without fighting. Once a manager was involved things went seamlessly.
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December 2022 by Jeff Allmon
They handled the majority of a bad situation so I was able to take care of what only I could do
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July 2022 by Shane B
Very easy and great communication. Also very very cost efficient. Exactly what you need at times like this. We lost my baby brother and decided on Tulip. Couldn't have made a better decision. They aren't super personal as it's all online.... But it's very very easy and fast. I didn't need personal. That's for when Ty came home. They answer their phone when needed, are super responsive and I highly recommend them
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June 2022 by Martha Yaden
My husband’s death certificate came back with the incorrect death day and time. This has prevented me from setting up his funeral services with the Veterans Administration. I also cannot submit my request for spouse support. Everything is on hold. Relatives from out of state had to cancel coming in for the services.Death is hard enough without Tulips carelessness.Currently they are working on correcting this error. They still can’t give me a time frame when it will be corrected.
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March 2022 by patti fredley
Unacceptable time it took to pick-up my John. 5 hours.
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February 2022 by Linda Schroder
Everything was handled in a very professional manner. Because plans were made in advance, there were no last minute decisions to be made after my husband's death. Thank you for your assistance. I will be making my own arrangements with Tulip so my children are not left with that burden.
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February 2022 by Terry OBrien
Very friendly, professional and cost effective.
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December 2021 by Shannon Adamson
Everyone was so kind. They were also prompt and helpful.
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September 2021 by Cyndee Pullman
Everyone was very kind and helpful in a timely manner. Always a real person answering the phone, not an answering service. Real good follow up. Dom was especially helpful and very kind.
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September 2021 by R W
I had a horrible experience with Tulip recently with my mother's passing. I notified Tulip the day after my mother's passing, which was a Wednesday. I got a call on Thursday from the funeral home asking permission to pick my mother up from the hospital. They said they were going to pick her up that day.I called the hospital on Friday to make sure she was picked up and they informed me that my mother was still at the hospital. I then called Tulip to see why she wasn't picked up. They told me that there was a "logistical issue" and she would be picked up first thing Monday morning. I called the hospital Monday evening to see if she was picked up and they stated she was still at the hospital. I immediately called Tulip and left a voice message with the care specialist about terminating my contract. I called the hospital Tuesday morning and they said that the funeral home had picked my mother up. I got an email at 8pm that my mother was picked up.I received email letting me know of the other processes and communication was decent. I finally got an email that my mother was ready to be picked up from the funeral home on Friday morning. I received a call from the funeral home trying to schedule a time to pick up and we decided on Monday morning/early afternoon. When I arrived, I was informed that my mother was not at the funeral home and 20 miles away at another home. It took another 45 mins to have my mom driven to the home. I was very upset about my mother not being at the time and place we had agreed on. A series of checks and balances that morning would have eliminated this problem because the issue would have been identified and could have called to have my mother driven prior to my arrival. This created an issue because my family took off work midday for a an hour to welcome my mother home.When I received an email from the care specialist, her lack of detail giving me the information for another county health department showed a disregard of attention to detail.I am severely disappointed in Tulips service. I was under the impression I was hiring a professional organization and not having to worry about this among other things. I had to follow up multiple times because I lost trust in the company to handle the affairs of my mother in a timely and correct fashion. I went with Tulip, who was a higher quote than most, because of the assurance and professionalism portrayed on the phone. I would have went with a local company that cared more for they customers like that of my grandmother who passed 2 years ago. My worry free attitude for this company was not the case. I will not use this company again nor recommend them to any of my other friends.
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August 2021 by Monica N.
Horrible experience, have called company multiple times and have not received call back. It has been over 12 hours since initial call waiting for tulip to pick up my loved one. So incredibly unprofessional!!
