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February 2024 by Tammy Mathis
It was easy and efficient. I reserved online and picked up the next day. Pick up was 5 mins. Drop was even faster. I would definitely use them again!
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February 2024 by Fernando Rubio
Stood in line for 30 minJust to be told Propane is out of order.Asked about an Out Of order sign , says they don’t have one.
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January 2024 by Christopher Hendricks
The equipment was not clean but was well maintained and I had no issues. I believe they probably just hadn’t gotten to it yet. The clean vehicle I was supposed to rent had all the gas stolen. So it was a last minute change of vehicles. I’ve rented here many times always great service.Thank you
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January 2024 by Andrew
Very helpful staff and quick check in - check out!
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January 2024 by Audrey W
Friendly & efficient staff. I haven't rented a truck in some time & was impressed with the new cell phone pick-up & picture system.
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January 2024 by David The Traveler
Easy rental easy return:)
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January 2024 by Erika A.
Okay so idk...maybe they've changed ownership or employees over the last 2 years. I always go down a company's reviews to see if any thing relates to my current experience. In this case, no. I've used this uhaul location twice now and they've treated me well each time. I've never waited more than 5 minutes to speak with someone and they're typically kind and helpful. I had a storage here for 4 months and though my items felt secure, the premises weren't all that great. I wouldn't suggest going at night alone. Other than that, they've rented me 2 good trucks and a good storage space. I couldn't be more satisfied.
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December 2023 by Sherrie Bailey
Staff were very helpful,friendly and courteous. The equipment was clean and store was clean. Thank you Uhaul staff.
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September 2023 by Richard Balleras
I was told to fill up the gas tank before returning the vehicle, except the vehicle only had 2/3 in the tank when I started. Then the low tire pressure light came on shortly after I started. Otherwise, it wasn't a terrible experience.
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September 2023 by Jennifer Lowery
First off - great customer service by the guys behind the counter. Friendly, knowledgeable and professional. Otherwise, so frustrating. Reservation person over the phone was having a full on conversation, laughing and distracted and talking! to another person while I was making the reservation. She seemed genuinely annoyed to have to speak with me. No pick up truck in a 50 mile radius (although online took my reservation for one). Booked a van and a utility dolly. Get there and only huge van available and no dolly- just appliance dolly. Huge van said all tires low when I got in. Swapped to the van size I had booked - dead on empty. Staff person was doubtful I could make it across the street for gas!! WTH? Put in $20- gas gauge still very much on "E". Made me late to pick up furniture. I'll not repeat the experience:(.....
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September 2023 by Bob Marshall
The first vehcile I was given had a check engine light on, the agent checked the code. It was a no go. The second vehicle I was given also had a check engine light on, the agent checked the code was ok to go. This whole process took almost an hour. I reserved the truck for 8 hours, so I lost an hour just trying to get out of the parking lot. I was still required to bring it back by 4 pm, so I now have only 7 hours. I had to just empty the truck in the parking lot of the storage unit, so I could get the truck back by 4 pm so I wasn't charged the late fee.
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September 2023 by Tiffany Turner
This was the worst experience I was double charged. Received a credit and the CS at Enchanted Parkway location did not read the notes and charged me instead. I will not choose uhaul again and I have been a customer for over 20 years!!! You guys SUCK!!
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August 2023 by Des
The gas gauge was not at half when I got the vehicle despite the paperwork showing it was. I took a picture as evidence. The employees need to do a better job at checking these things before someone gets charged for another persons lack of filling up.
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August 2023 by raquel Bond
Glad to see I'm not the only customer they treated poorly. I reserved a truck and was a little late but I was still able to rent a truck anyway. Was going to pay for it until I was told they don't accept cash. So I went to go load my card. I came back only to be turned away because it wasn't a bank card. So I went to a close bank to open an account, and they turned me away because they did have time for me. These guys could have told me they only take traditional banking before they wasted my time. I might have to pay for another month at my storage only to not have enough money to rent a truck to move my stuff because of their terrible customer service.
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July 2023 by W W
My personal vehicle was broken into while parked at this location. They have security footage of the break in and refuse to provide it to me.
