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September 2023 by ajay partap singh chhokar
The worst u-haul experience ever. Please do yourself a favor don’t come here ever. It took me 40 mins to get the truck. The lady at the gas station said she won’t do anything. She wanted the key code. This is so frustrating. Why can’t you take the reservation number and give the truck keys. They make you do all the hard work of signing up yourself, take pictures of driver license. I had to talk to customer service for 30 mins to get the truck.When returning the truck. It was even worse. I was using the app to return the truck. The app closed on its own and I am still waiting on the customer service line to return the truck. Nobody is picking up the phone.They also didn’t have any dollies and furniture pads that I requested in the truck. Just sucked coming here. Please go to an actual U-Haul location. Then coming to a gas station which serves u-haul service. Lesson learned.
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September 2023 by Angela Ocheltree
I reserved a truck and appliance dolly and got confirmation, but when I got there I was told they didn't have the dolly. Then I was given the keys to a truck and told it was low on gas so I would be given a fuel credit and that I would need to put gas in it. The truck started then died twice because there was NO fuel. He then gave me another truck which also had LOW fuel and but I made to the pump and put $25 in which only gave me a little over an 1/8 of a tank. The fuel credit was only $38 but just to get to 1/4 tank (which is how much I was told to return the truck with) it took another $20+ dollars before I even used the truck for my task. The cab was clean, but the bed was dingy and well used but not dirty. When I returned the vehicle, it was in the same shape as I received it and the fuel was over 1/4 full. We drove it around 30 miles total but when we received the invoice, we were charged for 50 miles and charged a cleaning fee. The UHaul representative was not there to check the truck when I turned it in, so I had to turn it in in good faith. I am seriously dissatisfied and will NEVER use this location again and would reconsider using UHaul for future moving and storage needs.
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May 2023 by Gail Lundsten
Was very little in the gas tank. So, first thing I had to do was get gas.
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June 2022 by Victorious Gavi
Horrific service. They refused to allow me to return the truck I rented. I pre-arranged to be dropped off at the Federal Way location and the store clerk yelled at me and threatened to call the police on me if I didn’t get off his property.
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September 2021 by Josh buzby
Terrible check out/in process
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June 2021 by Adrian Frank
My experience with U-Haul was a nightmare...more to come...
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April 2021 by alexandra cirjaliu
Stay away from these people. Worst service ever. Didn't find my reservation I made the previous day, takes hours to reach someone on the phone, horrible customer service. If I could give a negative 1000 star I would.
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April 2021 by giorgione 61
Don’t think about to get deal from this location is like you want to steal money from Federal Reserve!
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April 2021 by R M
Always to the point. Although the personal parking is difficult to find. That should be addressed.
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January 2020 by Marcus C.
The operator at this location is a complete crook. I was wrongfully overcharged for bogus charges for fuel after returning the truck. I called customer service and provided photographic evidence of the time, location, and the amount of fuel upon return. The customer service agent completely agreed with me that the fuel level was indeed at the same level as when I picked up the truck yet the owner of the location charged my credit card over $86 dollars in bogus charges. Upon investigation by the customer service department I was given a refund, but the fact remains; the owner of this location is a crook and is running a scam. He should have his franchise revoked! Read the other reviews concerning this location and do yourself a favor and avoid this location at all costs!
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July 2019 by Pavel Pascari
Do not rent from this guys, they will charge you cleaning fee, even if i showed pictures befor i rent that the car is dirty, even if u use car like i did for 20 miles/one hour, you are still gonna have cherges! Initially they saying rate is 20$ per day, after all fee you are looking at 80$, and that's without insourance or other required fees!!!
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July 2019 by anisoara scurtu
i don't recommend they're service, they will extra charge you
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October 2018 by Mike M.
Do not rent U hauls at this location, I should have paid attention to the reviews on the website. They charged me a $25.00 cleanup fee for a van I used for 30 miles to move one load of furniture and some boxes. It had normal dust from the bottom of ones shoes and they expected the rubber mat to be as clean as new. And the van was new, 212 miles on it. The whole ordeal was Micky Mouse. The store clerk had to call someone else and wait for him to call back and then interrogate me on all the info I already entered online. I asked the person at the counter to come look at the van when I returned it and she refused and said someone would email me my receipt. The first employee I contacted to dispute the charge agreed the photo showed the van did not need cleaning. I will never use UHaul again and would advise you do the same. Use Budget or Penske.
