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March 2024 by Rebecca Tafoya
Don't waste your money in this place. They are unprofessional and don't perform a good service. The professional I booked my appointment with (whom I had consulted with and felt comfortable with) moved me to another one just because she was overbooked and never informed me, so I was told at the time of my appointment. At that point, I had already made plans and needed my hair done. So, I went ahead and continued. The treatment is just 10 minutes of waiting in the bowl (buy the product and do it at home; it will save you neck pain). The blow-dry was awful; I had to ask the lady three times to re-do, yet I left with my hair frizzy and puffy (she just dried my hair). Now, I'm going home to redo the poor job they did. I'm never going back, and I'm leaving so frustrated. So my loss, your gain. Go to a real salon!
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February 2024 by Malaelupe Samifua
It smells good in this store. The workers must be on commission and have a target audience. I went shopping with my sister and nieces--they each got folks asking if they needed help finding something but many of them walked right past me without acknowledging me.
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February 2024 by dayleen stogsdill
Ladies Run, don't walk into this location!Get you Benefit FanFest Mascara...All of the employees are extremely knowledgeable about product placement in the store. So you're gonna get what you want super fast! Make sure to tell them I said hello.
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January 2024 by Kiana Sakdy-Lee
I went in for some lashes and skincare stuff, I noticed all the kiss lashes were empty so I just went to checkout the stuff I had. I asked the cashier when they are going to restock so I could come back and she offered to go grab them for me in the back bc they were supposed to be stocked. I really appreciated it, and I forgot to ask for her name but thank you again!
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January 2024 by Thyais Meade
Went looking for some Christmas presents and between them not having the item in stock, how over stimulating it was with the music volume and the fact that some of the people working seemed bothered by us asking questions, it just was not a good experience.
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December 2023 by K M
Went in for my birthday gift and they were out which I learned from a lady at the front counter who had attitude and told me to get here the first week of the month next time which I did on Dec 4th and they had yet to receive them.
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December 2023 by Mary Barta
The sales people at the federal way store are very helpful and go out of their way to find what you are looking for.
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December 2023 by Lee Sexton
Went to purchase a couple eyebrow pencils for my wife. I thought it would be a quick trip in and out. After waiting it was finally my turn to check out, I went to check out and was told I MUST supply a phone number to purchase. I will never shop at a place that requires private information to purchase anything.
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December 2023 by lex Royal
I’ve been into this location a few times most the time I’m not even greeted or asked if I need help after shopping around for a while, not really been a problem because I usually know what I’m looking for before going in, but today I go in to do an “easy” return for an online order as stated on the online slip and head to the cashier at the front, Zulemia. At first she seemed like she wanted to help but that tune changed. I told her I wanted to make a return for 2 items, she asked the usual questions (were they opened, etc). Not sure if she was new but she didn’t seem to know how to make the return for an online order, she begins to call her higher up for help (ok, that’s fine), but once she’s runs into getting the second item on the return she then says to me “was this in the same order?” Yes, I’ve only placed one order and everything came together… begins to ramble more on the register and tells me “No, you did not purchase this with rest of your order”. I ask her “is it not listed on the online slip?”, “no, it’s not showing up”… so now I’m confused because I’m not sure what she’s talking about, she begins to gather an attitude and again calls for higher up for help where she clearly shows her the item is indeed listed on the slip she was given. Proceeds with the return and tells me “have a nice day”. No apology for YOUR simple mistake and then making me feel as though I did something wrong with not bringing the correct information, literally making a simple return complicated without any accountability that you were actually wrong. Either way women like that make it hard to go into stores like these, thank God for online shopping
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December 2023 by Olivia Tamer
Asked the bigger blond lady in the back (one of the stylist/makeup artists I believe) a question and she was very nice to me… about ten minutes later my mom came up to her and asked her a question and she was very rude to my mom and had a nasty attitude for no reason, no the worker clearly did not know I was there because I was standing behind her. It’s upsetting to see how employees will treat younger vs older customers. Have some respect SMH
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November 2023 by Candiie G.
Came in to get some skincare products. It was pretty busy inside and smelled so good due to the perfume. Wasn't hard to find an employee to help and give feedback on some products.Only con was there was a really long line but only 2 registers open. I also selected to have my receipt emailed and it wasn't done nor do I see the purchase in my history. Although when I have my number the cashier said my name. So I know the account was pulled up.
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November 2023 by Kaylee Marihugh
I knew nothing about what I wanted as far as perfume and Kay patiently walked with me throughout the fragrance section to find my perfect signature scent within my price range!! Thank you so much!
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October 2023 by Jo Aysian
Place was about to close so I know the staff was doing their cleaning up. I was looking at the perfume and cologne aisle, would've loved to have help in the area but I get it. Will go again at another time
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October 2023 by Teri Trujillo
Nina is a prize associate. She was friendly, sweet and beyond helpful even tho she was busy with her duties, she took time to help. When I had approached an older associate with crazy orange eyeshadow, she waved her hand and said "it's over there". Wow. A lot of things were "over there". But Nina was great and got me sorted.
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September 2023 by Erica Clarke-Alexanderson
Stephanie does a fantastic brow wax and tint. I could not believe how well they turned out. She also is very friendly and a pleasure to talk with. I will definitely remain a regular customer of hers.The staff is always helpful and friendly. I never have been unhappy with a recommendation.