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April 2023 by Назар Білан
Super kind stuff guy, beautiful interior.But they need to look forward for more diving instructors, because I needed to wait for months before my diving practice starts.
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March 2023 by LJ A.
I have an Atomic Subframe mask that I purchased a few years ago with prescription lenses. I no longer wear glasses, so the mask, as it is, was unusable. I made a few calls and emails to the manufacturer about whether or not I could get non prescription lenses for the mask, as the original seller did not include the clear lenses the mask came with. Unfortunately, all attempts to contact the manufacturer were completely ignored.I learned that underwater Sports was an Atomic distributor, so I called them. They were extremely helpful. I was told to bring the mask to their store and they would replace the lenses for me at a very reasonable price.I was greeted by Carlos when I arrived, and he dropped everything to replace my lenses while I waited.I walked out with new lenses and a mask I can now use in a shorty period of time.I was very pleased with the friendly, excellent customer service from the Underwater Sports Team!
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January 2023 by matt devine
Fantastic crew that works here. Did the open water certification for both me and my 16 year old son and have nothing but good things to say. The course was fun but also very focused on critical skills needed for being a certified diver. I came away from the 2 weekends worth of instruction, feeling very confident that should any issue arise while at depth, I can handle those circumstances.Aside from the certification classes, I've dealt with Carlos and Aaron, and both are incredibly knowledgeable about all of the diving equipment. They are a great resource and can get you fitted for just about anything you need.The Puget Sound is incredibly rich with biodiversity and diving gets you right in the middle of it all. Highly recommended for anyone interested in seeing the ocean life up front and personal.
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October 2022 by Patrick M.
Aaron was very helpful with my first time renting gear. Reminded me of a discount, helped me get the right size and weight. Gear worked great
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October 2022 by Shabina Rayan
I just wrapped up my Open Water course w/ Underwater Sports in Federal Way. Everyone who worked there (Carlos, Seth, and Aaron) were so helpful leading up to the course.The class itself was super comprehensive and thorough. I felt very confident with setting up by BCD and reacting to an underwater emergency. Carlos was an awesome instructor who has a lot of patience and care for his students.Furthermore, Carlos ensures that he gives you the best experience in class and sets you up for success after. You will 100% get the best experience at this place! Highly recommend getting scuba certified here.Thanks Carlos and crew!
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August 2022 by Loren Ahrens
Always knowledgeable and helpful. Great place if you're looking to learn or have been diving for years.
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June 2022 by Richard Lynch
Always so friendly and helpful. Great staff and educated.
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March 2022 by Jimmy John M.
Shout out to the staff and over the top customer service! I went in with an issue with my pressure gauge - they diagnosed the problem and fixed it in house while I waited. Staff was kind, competent and friendly.
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December 2021 by Daylen Higman
Amazing service
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November 2021 by Alex Krivoy
Great service and the best place in town for your scuba needs
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August 2021 by Andrew Gage
These guys have been extremely helpful as I'm trying to learn the sport. Carlos is the best.
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July 2021 by Tara L.
I have been going to underwater sports for gear rentals for the past two years. I have gotten to know the staff Erin, Carlos, and Jaiden - all of them are knowledgeable, kind, and helpful. From tank rentals, to regulator service, and special orders I would highly recommend this dive shop. The weekly "mudshark" dives are also a good way to stay active in the local diving community with them.
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March 2020 by Tina Cannon
Great instructors helping all of us newbies learning how to dive!!
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August 2019 by Frank B.
I recieved my PADI Junior SCUBA Diver certification at this shop on February 8, 1975. My experience at this shop, while a bit outdated, was very positive. My instructor, Eric Morris, was kind and able to impart knowledge effectively in a still yet to mature sport industry. This was prior to PADI publishing its standardized open water text book.
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July 2019 by Dusty Bowers
Dropped off a dry suit to get new seals and boots replaced they couldn't install the boots but didn't do the new seals due to them not knowing if I wanted to continue after I gave them authorization to replace the seals. I will never be going back here I will find other dive shops to go to from now on.
