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March 2024 by Gene Jackson
Nick the customer service associate is extremely helpful, positive and smiling every time I visit. This young man is a shining example of “service with a smile”. Well done. I will be completely loyal to this UPS store! Gene **********
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March 2024 by Sindu
This store has an amazing team. They're so welcoming and supportive. I absolutely endorse this location. Plus, there's ample free parking available here.
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March 2024 by MARIUS ZATREANU
Uneducated employees
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February 2024 by Natalia han
Very rude, and slow working employees. Waiting period is way longer because it takes forever to get something done at this UPS.
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January 2024 by Kaylee Marihugh
I came on a Saturday morning and Nick was so kind and helpful! He was patient with me even though I kept messing up the order… such a sweetheart!
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October 2023 by Abi Hernandez
Extremely helpful and friendly associates helped with all my needs.
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October 2023 by Erica Leyritz
“The UPS Store” is not part of UPS. After the condescending, rude, and unhelpful interaction I had today I will never return to a “UPS Store.”I was warned by my husband that this franchise has known terrible customer service in his few experiences. When I returned home and was chatting about my experience with another family member they had an ah ha moment when they realized I was a “UPS Store” and said after their limited experiences with frustrating customer service they decided years ago to never return.This “UPS Store” is consistent with poor customer service across the board. There are too many alternatives to support this company.
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September 2023 by Corim Cox
Even though it was busy, workers were kind and helpful!
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September 2023 by oleg k.
They take your package quickly.
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September 2023 by Mary Ferlan
My husband & I used UPS store #5245 in Federal Way, WA and had the truly best service ever! We were there multiple times over 2 days shipping large/unique items over the country; our drop-offs were not simple. AJ & Nick were wonderfully courteous, expert in their preparation/packaging plans and execution. We even got quite friendly over the 2 days, a pleasant surprise! We stopped by later to show them my brother's custom-painted van. They LOVED it! They even followed up with an email later checking on our package deliveries. I highly recommend this store for shipping. They are so personable and excellent service people!
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August 2023 by Ellington Taylor
Was rushed and talked to crazy. Trying to initiate a conversation with the Indian man and he turned out to be the new owner. He also stinks. I watched him “help” the guy in front of me and he kinda yelled at him. Terrible customer service. Please save yourself and go somewhere else.
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August 2023 by Nancy Chege
I took a parcel with mailing address and I was never issued with a receipt or tracking number
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August 2023 by Steve
This UPS Store is in a good location, and great people work here. I have great experience dealing with each employees. Everyone is helpful, and they know their stuff too. They are fast and accurate.You can also buy boxes and packaging tapes. I learned that you can shred your document there too, which is good.I like the professionalism of the employees and highly recommend them to everyone for their outstanding services
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July 2023 by Steve Lee
This UPS Store is in a good location, and great people work here. I have great experience dealing with each employees. Everyone is helpful, and they know their stuff too. They are fast and accurate.You can also buy boxes and packaging tapes. I learned that you can shred your document there too, which is good.I like the professionalism of the employees and highly recommend them to everyone for their outstanding services
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July 2023 by Mad Scientist
They wouldn't spare 2 inches of tape and force me to buy an entire roll. Horrible customer service.
