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November 2023 by Richard Truitt
I always get great service here
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October 2023 by Kirstin Lahaie
My husband and I always use their drive thru ATM it's very accessible, accurate, and quick. It is always open after hours.
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September 2023 by Desiree Levings
Sitting in drive through for half an hour so far and have only moved one car. If you are that slow why have two lanes open? Let us know if the computers are down? I am trapped between two cars otherwise i would be gone. I suspect they are trying to make it self serve but then your money gets tied up longer.
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March 2023 by Atasia Alderson
Bank teller Ana was rude she asked me if I wanted $15 I responded yes “one-five “ to reassure her the amount snaps back at me “ I understand the number $15” if that’s the case why’d you ask. I don’t understand but I just won’t return on top of my almost 10 minute wait for service
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February 2023 by Linda Lane
In the world of basic customer service this entire operation skipped class. Would give them a negative score, but that wasn't an option.
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February 2023 by Cassandra C.
I waited an hour here to make a simple cash advance transaction that I do every month. Usually I go to the tukwila location and can just drive thru but here they said they don't do cash advances in the drive thru. Went inside and waited another 45 minutes or so to get to the teller. A line out the door with one teller. I might be making a long shot here but I think hiring one more teller for the weekend might be a good idea
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October 2022 by Rashid Jama
I have edited my previous review because the branch fixed the issue and they are doing amazing job for listening their customers. Thanks for the great service for federal way community.
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February 2022 by Rustam M
They start being like Bank of AmericaLong wait & no respectTime to move over chase bank.They use to be super quick & respectful.They no business friendly anymoreNo line I wait 25 minutes no one helped me and I left.
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February 2022 by Michelle Cottey
Ridiculously long wait times in drive thru & inside branch. Always have issues at this location!! Waited over 20min. for 1 car in drive thru, very unreal wait times for a drive thru. Rude customer service, they don’t even apologize for the long delays. When asked to speak to a manager, no manager available.
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January 2022 by Anvar Mazmanov
This bank used to be good but not anymore because all the old stuff is gone
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September 2021 by Veronica Andrade
Worst bank ever , they returned a check because supposedly my name was not on it …my name is clearly on my check. I closed my account because they did not want to remove 2 fees that were added because of the check that was returned when I went into the branch and tried cashing my check they denied to cash it and now I’m stuck with a copy of my check I can’t cash anywhere.
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September 2021 by Ahmed Daisane
Long wait time .Only 2 bankers working.One drive up .Waited for about 20 minutes.
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August 2021 by Konala-Xingmei L.
Will NEVER DO BUSINESS with US BANK ever again. Wife & I both have perfect credit 830 avg. Hardly any debt. We both have good paying jobs with long work history. And still can't get a simple 40k loan. We are brown & asian. Hmmm...
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August 2021 by Tammy M.
Never ever do business with this bank. Lobby not open must call to make appointment to come in. Says they will get back in 24 hours!! In Yakima now and again, lobby closed! Worst bank ever!!
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August 2021 by Tim C
Dumbest branch ive seen. One person working on drive thru multiple employees inside. Cant go inside only drive thru. Tf is this? A bank or a taco truck? Pathetic
